SUMMARY:

• Manager, Project Manager, Technical project/program manager, Senior Network Security Engineer, Firewall Engineer
• Offers career 21 years in the IT/Security/Cyber Security/Engineering/telecom field, 21 years of management/supervisory roles experience, 15 years’ experience managing projects, 30 years of customer service experience.
• Consistently meets or exceeds performance goals.
• Extensive experience working in SOC/NOC 24x7x365 environments.
• Strong people management skills, technical and troubleshooting capabilities.
• I am a consistent, well - organized, extremely meticulous and reliable performer.
• I am exceptionally adaptive and responsive to user/client needs for a wide variety of technologies and environments.
• I am persistent in exploring multiple options and relentless in my pursuit until a successful solution is achieved no matter how in-depth the problem. Juniper Networks Certified Associate (Junos - JNCIA), Cisco Certified Network Associate (CCNA) and Citrix Certified Administrator (CCA), proficient in JUNOS, Screen OS and Cisco IOS as well as experience with ISP Level WAN troubleshooting and fault isolation
• Familiarity with Unix/Linux and Windows platforms.
• Configuring and implementing IP networks. Configuring Juniper & Cisco routers, switches and firewalls

SKILLS:

Project Management: Managed projects from inception to completion . I have researched, planned, wrote out schedule, planned the implementation, scheduled all meetings for updates, follow ups, took meeting minutes, sent out weekly updates, months status reports, annual reports, metrics reports, staying in consistent communication with all stake holders while driving the projects to completion. I meet face to face with clients to establish a rapport and to instill a trustful and personable relationship.

Certifications: Juniper Networks Certified Associate - (Junos - JNCIA), Cisco Certified Network Associate (CCNA# CSCO11193362), Certified Citrix Administrator (CCA).

Security: Juniper STRM, Junos SPACE, Junos Security Director, SRX 210, 220, 240, 550 Firewalls, Juniper Netscreen SSG 550, 650 Firewalls, Junos IPS/IDP, DDOS mitigation, Access Lists (ACL's), Cisco Firewall Service Module (FWSM), Cisco PIX Firewall Version 6.3(5)146, Symantec’s Norton Internet Security.

Networking: Juniper & Cisco router troubleshooting & configuration. Cisco switches, Brocade switches. Routing protocols BGP & OSPF. WAN/Serial/Ethernet connections on Cisco switches & Juniper Routers. IOS, CATos, JUNOS, SCREEN os, TCP/IP Protocols, LAN Fundamentals, Switching Fundamentals, Security best practices, OSI Model Fundamentals, Fundamentals of Internetworking, Internetworking Essentials, WAN Technologies, Troubleshooting WANS, LANS Theory and Operations, Network Operations and Protocols, Modem and Interface Testing.

Software : Solar Winds, Remedy 4.51, 5.0, 5.1, 5.3, 7.0, 7.3. Sstat ticketing systems, Netcool, FAS accounting software, Quick-books, Oasis 2.8, HP Open-view, Windows 3.1/ 95/98/ME/2000/XP/Vista/Windows 7 - NT 2000, Microsoft Office, Lotus Notes, E-mail, Internet, TL1 Command, MS-DOS, Unix, Rover, BERT, Big brother, NetAnalys, X-Windows.

Hardware: IXIA Packet Generator, Breaking Point Packet Generator, Citrix Netscaler NSMPX-17500 load-balancer, Arbor TMS 3050, 3110, 4000. MRV LX-4032T-002AC Console Server, Brocade SuperX, FESX448. Cisco GSR 12000, 7000, 7500, 7613, 4000 and 1600 series routers, Cisco 6509 Core Switches, Cisco Firewall Service Module (FWSM), Cisco PIX Firewall Version 6.3(5)146, Cisco Catalyst Switches 2500, 2611, 2900, 2950, 2924, 2950, 2960, 2970, 3550, 4948, 5500 (layer 3 switch). Juniper Netscreen SSG 550, 650 Firewalls, Juniper M160, T640, MX480, MX960, M10i. Bay Networks Routers and Hubs, Alcatel 1631 wideband digital cross connects, Tellabs Titan 5500 wideband digital cross connects, D-Link Netgear, Linksys Wireless -G Router.

Protocols: BGP, VRRP, TCP/IP, UDP, IP, FTP, ICMP Telnet

Telecom: T1, T3, OC3, OC12, OC48, OC192, SONET/DWDM, DS1-DS3, PPP

EXPERIENCE:

Project Manager

Confidential, Martinsburg, WV

Responsibilities:

• I provide expertise and services in utilizing project management skills and best practices to align IT services across the Confidential to complete application migrations from Solaris to Linux. The IT Specialist / SME will coordinate and provide any support required on the project management aspects of the migration effort. This includes:
• Learning the existing IT migration processes described in the Linux Migration Playbook, the Linux Operational Readiness, and other documents. Participating in migration-related planning, scheduling, and status meetings.
• Demonstrating good oral and written communication skills.
• Preparing and delivering presentations and briefings as required by the task order.
• Designing and preparing technical reports and related documentation - i.e.: making charts and graphs to record results.
• Coordinating with the application teams that are performing the migrations - ensuring that the project management efforts are documented and performed according to established federal policies, procedures. Coordinating with Migration Projects to schedule IT migration activities.
• Creating, updating, and reporting a schedule of Migration Projects for both x86 and zLinux. Providing status reports related to migration execution, planning, and status.
• Individual Application Migrations as well as the Combined/Global status of the collective migration effort. Providing web technology support as needed to help track the progress of the migrations and present other information on the ( Confidential ) internal web. Such as: Developing, testing, maintaining, improving, and supporting new and existing tracking mechanisms of migration status - standard web technologies will be used along with Microsoft SharePoint.
• Working with the Confidential IT ACIO areas whenever IT services are required as a part of the migration effort. Coordinating with IT ACIO areas to document, refine, and improve business processes related to migration efforts.
• I managed a 1.2 million dollar contract where I provided PMO support to the Confidential, supporting the development and implementation of system software and configuration standards of infrastructure software that resides on the platforms that support the CADE 2 projects which include OS, DBMS, Internet, Web, security and other common Confidential technologies overseeing a team of: 2 Junior Security Specialist; 2 Security Specialist; 1 Senior Security Specialist; 1 Senior IT Specialist (.NET)

Project Manager

Confidential, Herndon, VA

Responsibilities:

• Managed projects from end-to-end. Researched, planned, wrote out schedule, planned meetings and guided projects from inception to completion.
• Managed 5 VSOC clients, including the conducting of weekly, bi-weekly, monthly status calls as well as client meetings consisting of development of agendas, facilitation of meetings and documentation of action items.
• I aided the sales team in the creation of Proof Of Concept - POC and Statement of Work - SOW processes with my clients as well as pilot programs.
• I am consistent in the application of Quality Assurance Process to ensure high-quality client deliverables
• I am responsible for the onboarding process of clients (facilitating the background checks, walking the client through the activation process, or if the client has specific requests, figure out how to accommodate)
• I demonstrate strong client-facing, interpersonal skills through daily communication with clients, keeping all stakeholders up to date with our client’s needs, requests and activities.
• I worked independently in a leadership position to deliver client requests on time or ahead of schedule, often receiving commendation and praise for speed and quality of customer service delivery
• I created and sent out monthly/annual client reports detailing all incidents and work performed by us for our clients.
• I created SOPs and MOPs for our business processes and procedures

Senior Network Security Engineer & Project Manager

Confidential, Dulles, VA

Responsibilities:

• Managed projects from end-to-end. Researched, planned, wrote out schedule, planned meetings and guided projects from inception to completion.
• Mentored and trained Tier 1 and Tier 2 Engineers.
• Escalation point for Tier 1 and Tier 2 Engineers
• Perform hands-on configuration, installation, and day-to-day operational support of all aspects of our clients networks
• Work closely with the systems team to troubleshoot issues
• Interact with vendor technical support groups to resolve problems and bugs
• Tier 3 support rotation
• Configuration, maintenance, and troubleshooting of the following products:
• Cisco routers and switches, including the 7600 & 6500 series
• Cisco Pix/ASA firewall and VPN concentrator configuration
• Juniper routers and switches, including the M & MX series
• Juniper SSG & SRX series firewalls
• Foundry switches including the ServerIron & BigIron series
• F5 LTM / Citrix Netscaler

Supervisor, Senior Network Security Engineer & Project Manager

Confidential, Manassas, VA

Responsibilities:

• Managed projects from end-to-end. Researched, planned, wrote out schedule, planned meetings and guided projects from inception to completion.
• NOC, Tier 1 - 3 escalation point for advanced issues.
• Responsible for administration of company’s 32+ Firewalls.
• Ensured compliance with industry and company policies and standards.
• Assisted in the holistic concept, deployment and management required to establish a comprehensive security program needed to support a global service provider network
• Performed design validation and optimization of network infrastructure
• Oversaw network security with focus on IDS/IPS, DMZ, and access management
• Designed and implemented corporate and remote network access architecture
• Handled day-to-day network and telecommunication security related tickets
• Responsible for configuration of multiple models and vendors of switches/routers, including VLAN configuration, routing protocols, etc.
• Responsible for performing audit and asset management of network and telecommunication equipment
• Developed, implemented and tested a disaster recovery methodology for the O3b Network Operations Centers
• Generated and maintained appropriate documentation for internal and external consumption on all aspects of the network infrastructure
• Developed an effective incident management and response plan across the organization

Senior Network Security Engineer & Project Manager

Confidential, Sterling, VA

Responsibilities:

• Managed projects from end-to-end. Researched, planned, wrote out schedule, planned meetings and guided projects from inception to completion.
• Mentored and trained Tier 1 and Tier 2 Engineers.
• Escalation point for Tier 1 and Tier 2 Engineers
• Monitored/investigated Distributed Denial of Service (DDoS) alerts related to production network services in 24x7 environments ; participated in DDoS detection & mitigation planning, including industry research; mentored and trained staff.
• Designed and implemented network infrastructures based on business requirements, best practices, and cost; identified and eliminated network pints of failure; promoted automation; ensured SLA attainment; and provided technical documentation.
• Evaluated, tested, and recommended new technology to increase network performance and reliability.

Network Security Engineer & Project Manager

Confidential, Herndon, VA

Responsibilities:

• Managed projects from end-to-end. Researched, planned, wrote out schedule, planned meetings and guided projects from inception to completion.
• Installed, configured, monitored, troubleshot, and repaired enterprise LAN/WAN systems; administered and maintained data center infrastructure with switches, routers, and firewalls; utilized Remedy.
• Configured Cisco routers, Cisco and Brocade switches, Juniper Netscreen Firewalls, and Cisco Firewall Service Module (FWSM).
• Created, updated, and modified VLANs and Access Control Lists (ACLs).
• Opened and configured ports on switches for UNIX and Windows Systems teams to add new servers.
• Updated software with current images and patches; replaced and returned old/broken hardware to vendors with Return Material Authorization (RMA); and upgraded firmware at installation, setup cable management, and reconfigured systems.
• Updated inventory systems with serial, asset, MAC, and rack location.

IP Network Engineer

Confidential, Herndon, VA

Responsibilities:

• Supported customer installation, surveillance, troubleshooting, and network outage recovery of logical and physical layer of IP network infrastructure as part of 24x7x365 Network Operations Center (NOC).
• Provided customer support via phone and Remedy trouble tickets; assisted facility engineers with technical assistance.
• Troubleshot IP network issues, customer installs/un-installs, SLA compliance, and escalated issues; served as customer point of contact during problem lifecycle and maintained documentation and systems.
• Coordinated change management activities.
• Managed IP allocations, DNS, and customer terminations.

Senior Network Engineer & Escalations Engineer

Confidential, Washington, DC

Responsibilities:

• Acted as Project Lead on high-level projects requiring ATR network modifications; managed SDLC including requirements analysis, design, implementation, project planning (schedule, milestones, equipment, budgets), and documentation.
• Provided project progress updates to ACOTR and TPOC as required.
• Provided Tier III support and served as Tier III Escalations Engineer, leading Level 2/3 tasks with 80 work hours or less.
• Recommended and created automation processes that increased productivity.
• Managed full hardware/firmware/software integrations including new equipment for new sites, upgrades, and enhancements.
• Collected and reported network data, documented network and system data, and developed plans for efficient work processes such as technical documentation, systems administration documentation, update notifications, and training.