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Project Manager Resume

Houston, TexaS

Accomplished Delivery Manager and Solution Architect with expertise in the areas of Project Management, System Integration, Customer Relationship Management (CRM), and Master Data Management (MDM).

Strong communication skills and executive presence, as well as extensive experience leading diverse cross-functional teams throughout the entire Systems Development Lifecycle (SLDC). Well-versed in adhering to structured project management methodologies and practices.

  • Customer Relationship Management (CRM)
  • Master Data Management (MDM)
  • Process Modeling and Design
  • Stakeholder Alignment
  • Change Management
  • Project Management

PROFESSIONAL SYNOPSIS

Confidential Houston, Texas . August 2010 - present
Senior Consultant
Key Client: Confidential

  • Collaborated with the client and a 3rd party software vendor to implement an Oracle Customer Data Hub Master Data Management (MDM) solution.
    • Delivered a current state assessment of the initial implementation. Included direction on the overall implemenation approach, infrastructure, data consolidation, real-time integration, application customizations, data quality, data cleansing, data governance, and gap analysis.
    • Particular focus on analysis of source systems, source-to-target data mapping, data profiling, data modeling, and data consolidtion strategy.

Confidential, Houston, Texas . January 2007- June 2010
Independent Consultant / Project Manager

  • Directed integration project to merge an acquired firm's data, operations, staff, and systems with client's sales, marketing, and business intelligence operations.
  • Led all aspects of data migration efforts, including source system analysis, source-to-target data mappings, data transformation logic, as well as the migration of data and assets between data centers.
  • Orchestrated all phases of multiple Siebel CRM releases for client's private wealth management subsidiary. Achievements include:
    • Facilitated the analysis and definition of critical business processes / requirements through meetings and workshops with key stakeholders.
    • Directed the creation of functional and technical designs, including business process narratives, data models, source-to-target data mappings, data transformation logic, as well as the application user interface.
    • Led the development, testing, deployment, and follow-up support for the system. Utilized Agile development methodologies to expedite development and testing efforts.
  • Drove numerous operational improvements through the implementation of campaign management and email marketing solutions for the client's institutional sales subsidiary using Siebel Email Marketing and Oracle Business Intelligence Enterprise Edition (OBIEE).
  • Worked extensively with virtual teams, with team members located in San Francisco, New York, Boston, Chicago, Atlanta, London, and Hyderabad.
  • Maintained failover disaster recovery environments with a separate, offsite data center. Enforced procedures to manage system outages, data replication, and application logic synchronization.

Confidential, Wayne, Pennsylvania . 2006-2007
Senior Consultant
Key Client: Confidential

  • Served as customer relationship management (CRM) consultant for client's North American sales force.
  • Defined, developed, managed, and delivered a Siebel CRM solution to centralize product data that was previously scattered throughout disparate systems into one system of record.

Confidential, Park Ridge, New Jersey . 2005-2006
Independent Consultant
Key Client: Confidential

  • Managed the development and implementation of enhancements to the client's Siebel CRM system to enable the generation of customized quotes and service agreements.
  • Followed Accenture project management methodologies for the creation of all project deliverables.

Confidential, Helena, Montana . 2005
Senior Consultant
Key Client: Confidential

  • Worked with State of Montana Department of Tourism on the integration of a custom Web portal with Siebel Call Center.

Confidential, Atlanta, Georgia . 2004-2005
Senior Consultant
Key Client: Confidential

  • Oversaw the implementation of a data staging system to be integrated into an incentive compensation system for client.

Confidential, Houston, Texas . 2003-2004
IT Senior Analyst

  • Led significant enhancements to a Siebel eEnergy System to improve support for sales, marketing, credit management, and contract management functions.
  • Worked directly with business stakeholders and end users to identify, define, and deliver solutions to business needs.

Confidential, Houston, Texas . 2002-2003
Independent Consultant

  • Advised and managed implementation of a customer data master for client's global CRM system.
  • Led application development, data migration strategy, source-to-target data mapping, and data governance efforts.

Confidential, Houston, TX . 1999-2002
Consultant
Key Clients: Confidential

  • Led numerous business and IT projects for companies in Texas, Illinois, Michigan, and Finland.
    • Orchestrated complex, international project and managed 6-member team for Nokia in Helsinki, Finland - successfully delivered global, multi-lingual Siebel business-to-business portal application.
    • Managed the analysis and design phase for a Siebel Field Service engagement with Abbott Diagnostics - analyzed business needs and created innovative design for implementation
    • Delivered on-time project completion of Siebel Sales and Call Center systems for Motorola, Compaq, and Ross Roy Communications.

Confidential, Houston, TX . 1996-1999
Consultant
Key Clients: Confidential

  • As technical lead, delivered enhancements for Siebel Sales implementation at Nationwide Financial Services.
  • Provided technical analysis for Siebel Sales implementations for Siemens ICN and Compaq
  • Provided technical analysis for process historian implementations and process historian data cleanups for Koch Pipeline and Refining.
  • Provided technical analysis for a Windows upgrade for Halliburton.

Confidential, Houston, TX Summer 1990, Summer 1991
Summer Intern

  • Worked in the upstream business unit to assist engineers and geologists in performing decline curve analyses on production oil fields.
  • Estimated the effects of enhanced oil recovery techniques, including waterfloods and gas injections.

TECHNICAL SKILLS

Development: Visual Basic, Java, C, SQL, HTML, XML, .NET, Service Oriented Architectures, web services
Methodologies: Agile, Waterfall
Databases: Oracle, SQL Server
Platforms: Windows, UNIX
Software: MS Office, MS Project, Siebel CRM Applications, Informatica, HP Quality Center

EDUCATION

  • Master of Business Administration
  • Bachelor of Science in Chemical Engineering

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