Technical Program Manager Resume Chicago, IL - Hire IT People

SUMMARY:

Accomplished technical program manager with a proven track record in working with business, application, and infrastructure teams to accomplish common goals. Have led key initiatives to reduce cost by $500K per year, upgrade software and hardware to out pace workloads, and coordinate critical patching to get our systems to PCI standards.

TECHNICAL SKILLS:

Systems: Solaris; UNIX; RHEL; CentOS; Windows 2000's; AS/400; Netapp; Hitachi; F5; 3PAR

Languages: C#, ASP.NET, VB, Java, HTTP, CSS, XML, PHP, XHTML

Databases: Microsoft SQL Server, MySQL, Access, Mongo, Cassandra, Hadoop

Software: VCS, VMWare, RHEV, Splunk, Symantec OpsCenter, Netbackup; JIRA, ServiceNow

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Technical Program Manager

Responsibilities:

Responsible for hardware requests needed for handling Sears Online site enhancements, continued expansion, and holiday preparedness
Evaluate initial requests, review with engineers, evaluate disaster recovery requirements, produce a project plan with a delivery date, and deliver hardware warranted by the expected traffic as well as engineers recommendation
Responsible for ordering all of the hardware purchased for the Sears OBU through the Ariba purchase portal, ranging from small maintenance renewals to $1M hardware purchases
I have utilized Service Now for over 2 years now as my primary service management tool for change management, project task delegation, and escalation
I lead the PCI initiative to patch ~4500 servers owned by 70 different sites for the GHOST 0 - day vulnerability discovered in January 2015 within 8 weeks.
I am working on two different initiatives to reduce hardware footprint of our data centers and virtualize underutilized servers that will save Sears over $1.5 million over the next 3 years.
Driving Sears's flexibility by setting up a partnership with AWS cloud solution and evaluating internal entities to move to the cloud for financial and hardware savings.
I am driving an initiative to build a formal server patching cycle, which will be responsible for patching ~6000 servers every 4 weeks to keep them PCI compliant.
Co-lead vAmour roll-out to help harden Sears data center environment for PCI compliance restructuring traffic between ~6000 servers and 150 applications

Infrastructure Operations Engineer

Confidential

Responsibilities:

Monitor and troubleshoot more than 70 dynamic environments including Sears.com, Kmart.com
Create internal documentation, guides, and notes in internal wiki to help with support efficiency
Created and maintained the infrastructure team's disaster recovery documentation
Lead of training process for new hire orientation and instruction, onboarding half of the current team to date
Perform level 1 and 2 tasks for systems, storage, network, and security teams
Spearheaded the implementation and created SOP of the change control process
Analyzed and reported business metrics for Confidential 65+ environments
Performed level 1 support for business, application, and infrastructure systems
Monitored, maintained, and troubleshot online content processes within Control M software

Confidential, Loves Park, IL

IT Support Specialist

Responsibilities:

Provided technical support for Cleo's Versalex software to 30,000 customer base through phone calls, emails, and desktop sharing via WebEx
Created and presented information about partner's software to train other support staff on new enhancements and features of software
Worked with multiple operating systems, such as Red Hat, Solaris, AIX, SUSE, HPUX, and worked with IBM's AS400 machines

Confidential, Freeport, IL

Programming and Network Administration Intern

Responsibilities:

Worked alongside computer repair technicians in troubleshooting hard drives, motherboards, and NICs
Repaired virus-infected computers, installed drives and driver software, reloaded OS and configured BIOS

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Technical Program Manager Resume

Chicago, IL

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