CAREER SUMMARY:

• Over twenty years of experience in Information Technology and Project Management, encompassing all aspects: Requirements gathering, Solution design, Development, Installation, Testing, Service, Diagnostics, Integration, Project Coordination, Supervision, Research, Teaching, and Consulting.
• I have experience in Networking, Wireless LAN support, Software Development, and Procurement Management activities, too.
• I am a detail - oriented person, I can move quickly between task, collaborative, customer-focused, analytical, fast learner, big-picture thinker.
• Credentials include BS in Systems Engineering, coupled with training in Project Management, ITIL and CoBIT5 certification.
• Additional strengths in Systems & Troubleshooting, and Customer Service.
• Proven ability to motivate and work effectively with individuals from other cultures and all backgrounds, and leadership skills.

SKILLS:

• Networking
• Instrumentation
• Project Management
• Software Development
• Purchasing

WORK EXPERIENCE AND HISTORY:

Confidential, Boston, MA

Preproduction Manager/Incident Manager

Responsibilities:

• Direct responsible for incident management and resolution within the Preproduction environments, facilitating collaboration among other infrastructure and application support teams as required.
• Serve as an escalation point for systems plan/develop teams for any incident, and escalate to the appropriate level as required.
• Follow up the release management, deployment, monitoring, maintenance, and support of preproduction systems (Windows, Linux, Host), servers, financial software, etc.
• Collaborating with infrastructure delivery teams and IT Change Management to ensure all impactful release activity is identified and all potential collisions are mitigated.
• Acting as a liaison between integrator and technical teams for troubleshooting and resolving complex, multi-tier problems that span a number of different components.
• Warrant monitoring of servers and software functionality, to ensure platform uptime and performance.
• Define, measure, and meet key operational metrics including performance, incidents and chronic problems, traffic and conversion, etc.
• Wrote down the documents for Preproduction environments; governance, incident management procedure, and intranet users creation/modification procedure.
• Ensure that change management projects manage risk to applications and technologies.
• Work with support teams to manage approvals for changes impacting preproduction.
• Familiar with Mainframe Systems, MQ Systems.
• Familiar with remote access applications such as or VPN, and authentication thru SSO applications like PingFederate, Active Directory and LDAP.
• Familiar with Help Desk incident tracking tools to log, track and maintain incident history records, as Remedy and Servicenow.

Implementation Project Manager/IT Leader

Confidential, Boston, MA

Responsibilities:

• Establish and facilitate release planning meetings to ensure proper communication/coordination between develop/integrators with deployment teams.
• Coordinate all meeting with business units, staff and service providers to understand new requirements.
• Define the work breakdown structure and project schedule, coordinate project staff, follow up and coordinate project activities with technical teams.
• Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.
• Ensures delivery of projects to the business partner, meeting the approved scope/schedule/quality for the Project.
• Perform a governing role for, ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules.
• Performs risk identification and mitigation activities, escalating unresolved issues to the Executive and / or Steering Committee where appropriate to secure their timely decisions/support
• Coordinating and responding to client issues.

Confidential, ADDISON, TX

IT Support & Buyer

Responsibilities:

• Evaluation of customer request and selecting of the correct equipment as required, meeting the Oil & Gas industry requirements.
• As a purchase agent I have to look for in the market the right instrument; flow transmitter, pressure switch, valve, actuator, pressure gauge, pressure indicator, compressor, electrical/electronic device that match with the customer’s specifications.
• Analysis of datasheets and specify the part number according to ordering information provided for the manufacturer, with an emphasis in codes, standards, and regulations.
• Request for Quotation and Purchase Order creation, expediting, evaluation and analysis of vendor proposals, bid evaluation and supplier portfolio management for Oil & Gas and Electrical Power Industry.
• Consulting, support, and configuration of PCs and WLAN.

Confidential, MIAMI, FL

Systems Engineer and Buyer

Responsibilities:

• Consulting, support, maintenance, installation and configuration of PCs, LAN/VoIP (POLYCOM SYSTEMS), WLAN, and Software Applications (Procurement Software and Business solution package).
• Maintenance of Company’s Web Page; Web Content Analyst, in charge of the relationship between company and Web Developer Company to ensure product quality.
• Evaluation of customer request and selecting of the correct equipment as required meeting the Oil & Gas industry requirements. As a purchase agent I have to look for in the market the right; flow transmitter, pressure switch, valve, actuator, pressure gauge, pressure indicator, compressor, electrical/electronic device that match with the customer’s specifications.
• Analysis of datasheets and specify the part number according to ordering information provided for the manufacturer.

Confidential, MIAMI, FL

IT Technician

Responsibilities:

• Consulting, support, maintenance, installation and configuration of PCs, Servers, LAN/VoIP devices.
• Solve issues using standard procedures and technical skills, escalating to a Level II support structure or third parties as necessary. Follow the issue to a successful solution.
• Manage small and medium projects relating to infrastructure (NAS, VoIP, Polycom Systems, Wireless LAN, etc.). Structured cabling design and installation.

Confidential

Project Leader

Responsibilities:

• Responsible of maintenance of SCADA Ranger and SCADA PCVUE systems for Electrical Distribution System.
• Maintenance of real time information system OSISoft PI (100,000 points), Wonderware and Fix Scada Systems.
• Project responsible of design, commissioning and start up of Environment Integrated of Automation for PDVSA South District (Edo. Barinas-Venezuela).
• Project responsible of basic, conceptual and detailed engineering, installation and testing of network infrastructure (Structured cabling design and installation), for integration of compression plants systems and oil tank farm systems with Corporative network.
• Project responsible of design, procure, configuration, commissioning and start up of four Automobile Gas Stations (Sixnet PLC, Factorylink and Oracle) for PDVSA East.
• HMI Systems programming for Compression Plants and Flow Stations (FIX and Wonderware SCADA systems), and integration of data systems with PI System (RTDB) for PDVSA West.
• Project responsible for design, procurement, implementation and start up of the network infrastructure and integration of the local SCADA Systems to Central SCADA room for 6 compression plants, 5 oil tank farm, 2 electrical plants, and 14 electrical substations for PDVSA West.
• Engineer of development and support SCADA system at “Pueblo Viejo” Electric Power Plant. Responsible for administration, maintenance and configuration; measurement instrumentation, UHF radius, RTU’s (Remote Terminal Unit) and MTU (Master Terminal Unit), as well as the wiring among Instrumentation-RTU-MTU.
• Perform setups, calibrate, and operate instruments for, mobile radio systems, SCADA (Supervisory Control & Data Acquisition) systems, and LAN/WAN systems.
• Monitor instruments for, mobile radio systems, SCADA systems, LAN/WAN systems and Perform health checks using the Network Security Tool (NST) on instruments for, mobile radio systems, SCADA systems, and LAN/WAN.
• Perform installs and support on instruments for; mobile radio systems, SCADA systems, and LAN/WAN systems.