Project Manager Resume

SUMMARY:

Project Manager and Program Manager experience
Seasoned Program Manager with solid experience in delivery of multi - year, cross-functional complex projects.
Committed leader in managing stakeholders, proven skills in identify strategy and setting up program management framework, strong communication skills and dashboard reporting
Certified in PMP (Project Management Professional) and CSM (Certified Scrum Master)

CORE COMPETENCIES:

Program Management
Project Management
Team Leadership
Policies & Procedure compliance
ROI Analysis / Cost Control
Change Management
System Migration
Software development & support

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

Manage the development of next generation network product to support market rollout in the SDN (Software-Defined Network) market.
Manage compliance with government regulations and local telecom policy in different geographic regions
Develop close partnership with stakeholders including BU (Business Unit), internal initial users (Customer Zero) to define goal, software product requirement and schedule to meet the go-to-market company initiative.
Manage timeline with GIS management, technical development team, software vendor. Using Cisco SAFe (Scaled Agile Framework for Enterprise) Scrum process, continuously monitor and resolve timeline conflicts.
Develop dashboard reporting by collating data from financial plan and actual cost, operation support and quality metrics from system and data owner in multiple regions (APJC, US, EMEA).

Confidential

SAP Project Manager

Responsibilities:

Implement 3-year program for Salesforce integration and SAP order management improvement
Manage procedure compliance with public utility commission and state regulations

Confidential

Project Manager

Responsibilities:

Implement the EDI onboarding process to set up the first mass scale of order exchange system flow between Google Nest and retail vendors including Confidential, Fry’s Electronics.
Design the OTC (order to cash) system integration framework for cloud-based ERP, B2B integration, CRM and SQL server with stakeholders including Google infrastructure governance board and 3PL (third party logistics).

Confidential

Technical Project Manager

Responsibilities:

Implement SAP (ECC, EWM) multi-year program to streamline warehouse stock replenishment process using EWM (Extended Warehouse Management) function development with redesigned operation process.
Site champion in Business Intelligence and Business Objects to manage the department’s budget for all projects.

Confidential

Project Manager

Responsibilities:

Manage business development programs with focus in service partner alliance, product integration, consumer requirements.
Provide financial and project status including scope control, risk/issue escalation, and stakeholder engagement.

Confidential

Program Manager

Responsibilities:

Oversee SAP internal releases and manage dependencies across 23 SAP platforms
Manage SAP Regression Testing offshore team using HP QTP software and serve in Quality Governance Board
Develop dashboard report for VP and Senior Management using different data mining and ETL process

SAP Integration and B2B Project Manager

Confidential

Responsibilities:

Plan and manage cross-function SAP integration projects that spans over multiple years
Provide data analysis using Crystal Reports built on SAP Business Warehouse
Set up B2B (business-to-business) configuration in Seeburger and Gentran using EDI X12 standard
Develop A2A (application-to-application) messaging solution in platform built on WebLogic
Resource manager for management team to plan development resources, contract and vendor invoice

EDI Program Manager

Confidential

Responsibilities:

Played key role to outsource HP’s B2B operation to Confidential ’s GXS network
Defined the software solution and hardware requirement to in-source the EDI operation

Product Manager

Confidential

Responsibilities:

Developed Marketing research and analysis effort to define the software rollout for HP laptop
Managed external vendors and off-shore R&D to develop software service bundle customized for HP laptop

Support Desk Manager

Confidential

Responsibilities:

Managed a team of 12 staff members to deliver customer service for 3 major suites of HR applications
Served as HP/Agilent Split Distribution Day focal point to coordinate with different geographies

Team Lead

Confidential

Responsibilities:

Front-end focal point for management and call center agents for day-to-day application support and escalation
Compiled monthly dashboard using Crystal Reports on HP internal data warehouse (STAR) for HR Management

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