SUMMARY:

• Designed and ran a program to develop 22 persons with disabilities into entry level Business Analysts, Software QAs, and Software Engineers.
• Successfully consulted, developed and delivered training on business processes and applications to support $770M acquisition of Nortel division by Confidential.
• Designed and executed a plan to institute Individual Development Plans for entire IT division of a Fortune 1000 company.
• LMS (Learning Management System) systems requirements specification, vendor reviews, oversight and operationalizing. (DK Systems, SABA, PeopleSoft)
• Developed strategy and coordinated the execution of wireless number portability training across all business functions of Confidential Communications (60,000 total users).
• Developed strategies and ran teams to support critical IT applications rollouts. Worked closely with SMEs to capture requirements and document workflows.
• Designed and implemented processes and procedures for managing the entire learning development lifecycle. Built standard templates and project plans.
• Integrated a Learning and Development service catalog and request handling into an ITIL - friendly system (Service Now).
• Consulted with management and peer groups to execute a Balanced Scorecard initiative for a 600 person IT function.
• Edited and re-designed a college-level course on Sustainable Societies/Africa for a Confidential -related NGO.
• Designed and executed a strategy for developing project manager competencies - including programs to certify over 70 employees as Project Management Professionals (PMP).
• Recruited, hired, managed, and motivated many training professionals and project managers.
• Broad experience with many business processes and systems. Technologies and functions supported include: Oracle, PeopleSoft, Amdocs, Care and Billing, Accounting and Finance, Human Resources, Workday, Security Awareness, Citrix, WebEx, Order Management, Project Costing, Saba, Ariba, Service Now, Magic.
• Built or played key role in building: corporate universities, management development programs, college- hire programs, LMS systems, onboarding ( corporate and department), tuition reimbursement programs, classroom build-outs and mobile classroom systems, training QA / ROI and Service Level Agreement methodology.

SKILLS:

• Relationship Management
• SProject Management / Planning / Integration
• S Curriculum Design, Development, Delivery,
• S Analysis, Strategy, Success Evaluation
• Business Development and Client Relationships
• SStaff Competency and Staff Development
• SITIL Certified/PMP Program Development/ ADDIE
• SProcess and Methodology Design / Improvement
• Consulting, Team, and Service Management
• SBusiness Technical Writing, Editing
• SM&A Day 1 Readiness
• SSoftware Applications / Tiny to Jumbo Projects

PROFESSIONAL EXPERIENCE:

Confidential

IT Training Program Manager

Responsibilities:

• Worked closely with subject matter experts and management to define objectives of the program
• Sourced off-the-shelf materials, created new materials, designed custom courseware and assignments
• Created curricula tracks that used blended learning, including: classroom sessions, hands-on exercises, simulated projects and role-playing, independent research and web-based courseware.
• Delivered several classroom sessions and workgroup sessions. Oversaw capstone team projects.
• Managed 2-3 contract resources.
• Administered assessments to gauge progress
• Instituted accounts with Lynda, Skillsoft, Udemy, and other courseware providers.
• Scheduled 40 hr/wk learning curricula for three tracks.
• Administered LMS activities to track progress. Integrated information from several sources to produce reports.
• Line level management duties for all 22 students.
• Recruiting and hiring

Confidential

Learning Portfolio Manager

Responsibilities:

• Conceived, designed, and launched an enterprise-wide production methodology for employees to request training services in an ITIL framework
• Collaborated with IT leaders, and HR peers to create Individual Development Plans for each member of IT in FY2012.
• Worked with IT to develop standards for integrating training into software development projects
• Significantly contributed to raising the employee-satisfaction scores relevant to staff training and development ten percentage points. Developed a program to certify 20-25 staff as PMPs.
• In FY 13 alone, oversaw the delivery of a wide variety of IT skills development courses with a value of $485K. Established attractive terms and service levels with a number of training providers.
• At a recent Learning and Development summit, trained colleagues in problem-solving techniques
• As the training lead for a large scale software and process enhancement initiative, organized several days of training for approx. 40 key project members.

Confidential, Reston, VA

Sr. Manager IT Training

Responsibilities:

• Project managed training for first-time industry adoption of wireless number porting. T raining budget was 2M+, affected the entire company and wireless industry. Confidential was recognized externally for readiness, execution, customer and business metrics. Introduced simulations and expanded the capabilities of distance learning and enterprise-wide analysis.
• Project managed training for ERP and other systems including first-time adoption of PeopleSoft and Oracle modules. These systems impact functional groups across the organization (10,000 +) and require collaboration and understanding of business drivers and processes.
• Designed, developed and reviewed training materials. Used industry practices and techniques, such as rapid design prototyping, storyboarding, to develop materials to support hardware, software and applications training. Projects included order entry system, Oracle Discoverer (reporting and data mining tool), training database management. Two LMS implementations.
• Project managed training for OSS system (Amdocs). OSS modules handle the core business functions of a telecommunications company (sales, billing, fulfillment, provisioning, care). Built a team and methodologies to support 4 major releases every year that impacted 60,000 - 100,000 users each release.
• Designed and Project managed an IT New Hire Orientation Program and an IT College Hire Orientation and Training Program. Facilitated the first strategy map for IT.
• Developed a formal project management competency model for about 250 IT PMs. This was supported with development paths including internal and external curricula.
• For initial introduction of Sarbanes Oxley, analyzed needs and delivered solutions to ensure management was knowledgeable and ready to begin applying to operations. No significant findings resulted from audits.
• As a member of the initial team hired to support systems training, participated in bringing a number of infrastructure improvements and standards to Confidential training. These included: introducing a Learning Management System (LMS), introducing better development techniques (templates, screen-capture tools, content repositories, QA tools, training web sites, web-based training, computer-based training, training databases, computer simulation tools, distance-learning platforms)

Confidential

Systems Accountant, Fiscal Analyst, Accounting Technician

Responsibilities:

• Designing and implementing a new reporting method to replace paper reporting. This decreased the account reconciliation cycle time for 25 accountants from 2+ weeks to 2 days.
• Designing and developing training materials from concept through storyboarding, developing, and delivery. Projects included desktop applications, operating systems, optical character recognition, translating mainframe files for use on file server platforms.
• Researching and making major rewrites to official accounting policy and procedure handbooks and policy papers. Revising and creating process workflows.
• Facilitating creative problem sessions with various management groups. Trained groups on quality initiatives and process control. Created training for ERP systems.