Systems Engineer Resume Costa Mesa, California - Hire IT People

SUMMARY:

Analytical, innovative and strategic engineer with over twenty years of progressive, multi - faceted Information Technology Infrastructure experience
Strong and focused customer relations with the drive and attitude to deliver on commitments
An effective strategic project leader experienced in dealing with organizations at all levels.
Innate ability to understand, manage and document complex business and technical systems
Experienced problem solver, troubleshooter
Integrator with a risk mitigation focus in a large scale, high availability environment

AREAS OF EXPERTISE:

Testing & Troubleshooting Project Management System Administration

Vendor Relations Resource Allocation Effective Communication

Team Leadership Business Continuity Risk mitigation planning

TECHNICAL SKILLS:

Genesys Suite 8.X Amazon Web Services Azure MS SQL MS Visual Studio ASP.Net VB.Net

C#.Net VXML XAML

Power Shell ESX virtual servers Windows Server 2008, 2016

Windows 10 Avaya Nortel MS SSRS

MS SSIS Tableau C Bash

Free PBX Asterisk VOIP

PROFESSIONAL EXPERIENCE:

Confidential, Costa Mesa, California

Systems Engineer

Responsible for the administration of 200+ production ESX servers in a 7 day X 24 hour environment
Coordinated in-house and vendor personnel
Developed ad hoc applications, scripts and reporting
Lead Telecom member of AAA’s enterprise disaster recovery team
Energetic member of the Call Center DevOps team utilizing SCRUM and a LeSS agile methodology.
Project Manager for small to medium projects.
Authored design and training documentation from call flows to run books utilized by the Network Operations Center.

Confidential, Irving, Texas

Senior Systems Engineer

Responsible for the implementation and coordination of personnel for the installation of server products
Installed and Maintained ACD’s and Quality Assurance product lines
Corporate trainer of e-talks developed software