SUMMARY:

• Enterprise project manager of complex, cross - functional project portfolios with teams of 100+ members.
• Customer-facing implementation manager facilitating the full engagement cycle from pre-sales to customer success transition.
• Expert with Agile and Waterfall methodologies in hybrid environments
• Projects include application development, Saas implementations, customer system integrations, infrastructure development, and process re-engineering.
• Highly effective in highly-regulated, large organizations and in “green field” start-up environments.
• Develops scaled PMO models for fast-growing organizations.
• Leads re-engineering efforts for project governance and standards.
• Developed an enterprise project cost variance policy that reduced cost variances on multi-million dollar projects to zero.
• Analyzes, recommends, and implements divisional tools including governance, compliance, and risk (GRC), and contract management.
• Experienced in card payments, banking, API platform integration, online retail, fraud, risk management, governance and compliance domains.
• Grows business capability in start-up companies and brings efficiency to large, in-flight organizations.
• Consistent on time, on budget, and in scope delivery in dynamic environments.
• Strong communicator in all organizational levels and disciplines. Expert speaker, writer, and consensus builder.
• Highly-effective mentor and collaborator. Expert with issue resolution and team building.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Managed the development of a customer-facing web and mobile application for administering commercial card programs for the bank’s business customers
• Synchronized timelines and deliverables between the Agile-based vendor and the bank’s Waterfall project management methodology
• Negotiated with the project governance group to achieve product goals while strengthening governance best practices around Agile/Waterfall hybrid projects
• Developed project artifacts, produced forecasts, worked with management on structuring releases according to business objectives

Confidential

Senior Project Manager

Responsibilities:

• Conducted end to end analysis on digital property governance practices within the Digital Solutions for Business (DS4B) group in order to resolve process gaps, reduce regulatory risk, and increase digital property owner control and security over their properties.
• Managed the evolution of a fragmented project governance program into a centralized system for ensuring compliance with standards for customer facing digital properties, user accessibility, reducing regulatory risk, and reducing cost of ownership for the program.
• Provided platform analysis, vendor research, and recommendation for a new governance, risk, and compliance (GRC) tool on the RSA/Archer platform. This would reduce the cost of ownership of the program and integrate DS4B data with the enterprise system for improved monitoring and risk control.

Confidential

Senior Project Manager

Responsibilities:

• Managed customer implementations on the open API payment processing platform for prepaid debit and credit programs.
• Managed all aspects of client integrations from pre-contract vetting of the customer to handoff to Customer Success. Gathered requirements, gained consensus on a technical solution, managed communication and change, developed and maintained project documentation for reporting and process improvement, and ensured compliance with government and network regulations.
• Facilitated the translation of industry disrupter business plans into regulatory and network-compliant operations. Worked closely with the client, the Product, and the Engineering groups to extend the developing product to meet client needs
• Managed internal projects involving Confidential, MasterCard, and Discover network, process scaling, and vendor product analysis
• Developed PMO tools and processes to support coordination of customer integration projects across the company and new employee .
• Developed processes to shorten the timeline for client implementations.
• Developed policy and tools to scale the implementation function to accommodate demand growth.
• Built effective onboarding and success analysis systems for a quickly growing business.
• Worked with the Business Development and Customer Success groups to develop a customer experience model that would minimize time to contract signing, shorten the implementation timeline, and maintain a “transfer of trust” throughout the process to maintain customer confidence and goodwill.
• Mentored employees in the PMO, Product Operations, and Customer Success on process analysis, communications management, and career development

Confidential

Senior Project Manager Contractor

Responsibilities:

• Senior project manager in the Professional Services Group, the customer-facing delivery organization.
• Managed client implementations of the software as a service customer loyalty application.
• Managed project teams in an Agile hybrid environment, gathered business requirements, prepared use cases, managed budgets, developed client relationships, and ensured compliance with development and information security standards.
• Managed scrum meetings and estimation efforts. Leveraged Agile methodologies in a mixed Waterfall/Agile environment.
• Assisted management with the integration of Agile methodologies into their program.

Confidential

Senior Project Manager Contractor

Responsibilities:

• Managed the financial reporting migration track for the order management system platform upgrade.
• Leveraged Agile tools to deliver a number of functional designs as part of a Waterfall project.
• Managed concurrent projects according to a developing SDLC process, gathered business requirements, prepared use cases, and ensured compliance with development and information security standards.
• Assisted management in the development of a PMO within the Corporate Systems group.
• Mentored business analysts on project management methodologies.

Confidential

Project Manager, Director

Responsibilities:

• Project manager in the Corporate Information Technology division, particularly the Revenue Systems, End User Technology, and Finance groups.
• Managed large, cross-divisional projects involving revenue systems improvements, infrastructure enhancements, vendor application integration, end user migration, business intelligence, and organizational effectiveness improvements.
• Ensured regulatory and enterprise compliance within the project portfolio and new processes.
• Mentored project managers, customers, and other team members in various aspects of project, cost, and team management.
• Managed all aspects of the project lifecycle with global teams in a demanding and highly-regulated environment. Projects required close coordination of cross-divisional teams of more than 100 members, external vendors, and stakeholders in all levels of management.
• Representative projects:
• Replaced the business rules engine for the global customer billing system.
• Implemented the business resumption platform hardware and process for the billing system.
• Implemented large scale billing system enhancement for 15 Latin American countries.
• Managed a portfolio of ~15 simultaneous billing system changes involving the complete transaction to reporting chain.
• Managed the migration of all Corporate IT QA environments to a new data center.
• Managed the development of an enterprise virtual desktop service.
• Program level s include:
• Developed an improved project cost management system that would bring variances to near zero.
• Developed a user acceptance testing process that increased customer engagement and significantly reduced schedule risk on high value, high risk projects.
• Trained and mentored other project managers and team members.
• Developed a system for reporting earned value for project gate reviews.
• Managed a portfolio of 20+ data management projects for Commercial Card products, including Confidential Information Service (VIS), enhanced data matching, and Confidential Multinational Data Consolidation.
• Managed the Risk Review Administration within the International Risk Management and Security Division to administer the global risk review process.
• Designed and developed business support and analysis tools for the review of Member banks, intellectual property, PIN security, smart card risk analysis, and global fraud analysis.
• Managed the licensing of intellectual property in over 200 nations.

Confidential

Owner

Responsibilities:

• Managed consulting team offering project management, business analysis, and application development services.
• Analyzed client business practices, gathered business requirements, prepared use cases, developed processes and workflow diagrams, and developed solutions for development and process re-engineering projects for SharePoint implementations.
• Prepared project documentation including statements of work, functional requirements, business requirements, design documents, project plans, test cases, and other SDLC and analysis documents.
• Worked effectively with client PMOs in highly structured development and compliance environments. Worked equally effectively in new organizations with developing processes.

Confidential

Principal Consultant

Responsibilities:

• Consultant in the Client Solutions Department responsible for applying geolocation technology (Identifying user location and connection details by IP address) to client applications. Managed analysis projects related to online security and fraud control for e-commerce and financial institutions.
• Performed the technical pre-sales role. Identified customer opportunities for our products.
• Designed tools for web site analytics and fraud detection. Wrote white papers and best practices related to fraud, security, and the Internet. Published industry articles on geolocation-enabled fraud control.
• Developed a tool that would allow salespeople to generate geolocation reports for prospects during the sales presentation. A less targeted report used to take a week to produce. This new ability resulted in higher customer engagement and increased sales.

Confidential

Principal Consultant

Responsibilities:

• Managed development teams for web-based intranet and ecommerce projects.
• Gathered business requirements and prepared use cases.
• Prepared and executed complex project plans.
• Managed risk, communication, costs, scope and schedule within the projects and with related projects through the PMO.
• Performed the technical pre-sales role. Identified customer opportunities for cross-selling engagements.
• Analyzed business processes for improvement.
• Managed projects according to the company’s MSF-based SDLC methodology while integrating with the clients’ own compliance and management methodologies.