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Project/change Manager Resume

Charleston, SC

Business transformation executive with more than twenty-five years’ experience, both industry and consulting, in developing Business Process Improvement solutions to transform key business functions from Corporate Strategy to Operational Reality. Diversified industry experiences in Chemicals, Pharmaceuticals, Industrial Products, Mill Products, Retail and Financial Services.Project/Change Manager on seven full cycle SAP implementations.


PRINCIPAL, Confidential, Charleston, SC2001 - Present
Company has consulting expertise in Business Process Transformation, Change and Project Management.
Business Transformation, Project Management and Change Management services provided include Change Strategy & Planning, Readiness Assessments, Stakeholder Management, Leadership Coaching, Performance Management, Knowledge Transfer, Organization Structure & Alignment, and Communication- Corp-to-Corp, 1099 and W-2 contract basis to manufacturing, retail and financial services clients.
Typical Projects

Business Transformation

Organizational Change Management

Supply Chain Expansion and Optimization

Business Process Improvement

Business Transformation & and Strategy– Confidential (non-disclosure) 2011 - Present

  • Leading business transformation and change management for outsourcing of business processes for major pharmaceutical company. Stakeholder Management, Assessments, Communications Plan and Transition Plan
  • Led communications and transformation effort planning for strategic initiatives for major consulting company associated with future direction of consulting services

Director, Business Transformation & Solution Deployment– Lenovo 2010-2011

  • Led change efforts associated with transformation and deployment of SAP to Western Europe and Latin America. Responsible for all end-to-end business process reviews and business transformation activities. $100 mil plus project. Included Customer Competency Center organization design.

Change Manager, SAP Retail Implementation– Luxottica Retail (Lens Crafters, Oakley) 2008

  • Prepared Change Management Strategy and Plan to support SAP implementation for retail operations for 5000 store retail optical chain. Conducted readiness assessments, prepared stakeholder management strategy, organizational redesign and transition plan for successful go-live for $50 mil project

Project Manager & Change Management Lead Consultant, SAP Implementation –National Gypsum Oct 2006-2007

  • Led transformation efforts and project planning for Mill Products Company. $45 mil project to implement SAP. Directed change management, project management, and training efforts. Designed COE and customer call center for end users
  • Managed team of 2 team leads, 4 training developers, 2 communications specialists, and client change manager. Prepared stakeholder analysis, communications plan, training and transition. Successful go-live at 40 sites with 400 users. ECC 6.0 plus SRM.

Project Manager & Change Management-Family Dollar Stores May 2006-Oct2006

  • Managed 2 team leads, 2 training developers, 1 communications specialists, integratorproject manager and client change manager for project involving cross channel sales and supply chain along with e-Procurement. Prepared stakeholder analysis, communications plan, training and transition.

Change Management Consultant, Supply Chain Expansion –Nokia 2005

  • Served as PMO member and led change management efforts for major supply chain expansion including construction of new facility, workforce hiring and SAP training
  • Led cross-functional team collaboration efforts in developing prioritized action plan to perform gap analysis and identify alternative solutions for Supply Management, Capacity Planning, Shop Floor Layout, Inventory Management, and Scheduling
  • Led organizational design workshops and headed communications efforts internationally for project. Facility occupied and operational in 11 months

Project & Change Management Consultant, SAP Upgrade –SAPPI 2002-2003

  • Established PMO and program governance, hired project manger and SAP functional consultants for $48 mil project. Guided process integration workshops and led business transformation efforts into European template
  • Successful upgrade of SAP 3.1 H to 4.6C (FICO, MM, PM, BW). New order fulfillment group established using APO, SD and BW along with in-house EDI and MES
  • Designed and implemented Center of Excellence to ensure business and technology alignment and effective utilization of technology and business resources
  • Successful go-live with minor GUI and security issues. Users all certified

Other Projects -various dates from 2001 - 2004

  • Led Projects or PMO for several project at major banking institution over 3 year time frame. 3 major and several minor projects covering invoice management, OCR, supply chain optimization, commercial real estate, HEL, REL and retail banking.
  • SAP Change Management plans for major automotive aftermarket manufacturer
  • SAP Training assessment and plan for large construction firm - 2004
  • Review of business process modeling methodology for US Air Force - 2004
  • Led business process improvement and cycle time reduction project for major Office Solutions Company resulting in 45% reduction in fulfillment processes and resource utilization improvement of 25% - 2001
  • Led business process design and warehouse layout for major pharmaceutical company in preparation for SAP implementation. Cycle times reduced 40%, errors reduced 60% for total savings of 40% - 2001-2002

Business Development – Process and Change Management Practice

  • Make sales calls, presentations to C-Level, RFP, Initial staffing of project
  • Manage $3 to $4 million revenue annually. Personal billing target of $200K, sales of $2million

PRINCIPAL, Confidential, SAP America, Newtown Square, PA2008 – 2010
Leading provider of software and consulting services in Business Process Transformation, Organizational Change and Project Management. Consulted part time for Process Solutions Partners
Lead transformation engagements and manage client expectations to ensure engagement success

Business Transformation

Business Transformation Leader

  • Leading internal project to improve business process within marketing
  • Business process optimization for several clients of SAP
  • Organizational Management including Customer Competency Center Customer Center of Excellence Design
  • Value realization services including Run SAP services to help customers identify key value enablers and build business cases that are actionable and measureable
  • BPM Certified, Lean Six Sigma Yellow Belt, ITIL Certified

ASSOCIATE PARTNER, Confidential, Greenville SC2007-2008
Business Transformation Practice -- Consulted part time for Process Solutions Partners

Business Transformation Executive, SAP Blue Harmony Project

  • Business transformation subject matter expert to IBM’s internal SAP implementation
  • Advised executive level IT personnel on transformation, value analysis and OCM methodology. Led team of business transformation and value analysis experts

DIRECTOR, Confidential, Chicago2000 – 2001

Business Development

Business Development – Northeast SAP Practice and Client Delivery Director

  • Created business case alternatives, proposals, and estimates outlining cost benefits, implementation risks, complexity of change, time to implement, training and payback. Responsible for delivery of SAP consulting services for the Northeast Region. Sales of $8Million

DIRECTOR, Confidential, Berwyn, PA1998-2000
Business Process Management and SAP Consulting: combining technical, process & organizational expertise to improve operating performance
Sold and delivered professional services and software for this leading provider of business process management software to C-Level executives to improve operations. Project Manager and Subject Matter Expert to more than 10 process improvement engagements in the areas of process optimization, asset management, and Supply Chain.

Business Development

Supply Chain Strategy Development

Business Process Improvement

Performance Excellence

SAP Practice Management

Managing Director, North American Consulting Practice

  • Results-driven, grew practice from 5 to 35 consultants
  • 100% success rate in client delivery. Primary focus: Business Process Improvement, Supply Chain Analysis, SAP R/3 and APO
  • Respected and trusted client liaison

Business Development Activities

  • FY2000 was $12 million, significant growth of FY99 revenues of $6.8 million
  • Worked with Gartner Group and Aberdeen to move IDS to leadership quadrant
  • Established supply chain practice including development of Supply Chain Assessment and IDS SCOR model
  • Delivered presentations at Supply Chain World Conferences and Process World
  • Designed and developed content for events-Sapphire, ASUG, ARIS Process World
  • Managed channel partnerships
  • Clients included: PLOF, Grace Davison Corp, Anheuser Busch, Coors, GTE/Verizon. Citibank, BMW, Intel, and other manufacturing companies

CLIENT ACCOUNT MANAGER, Confidential, Marlton, NJ1996 - 1998
Enterprise Solutions: IT strategy, business process improvement and ERP software implementations especially SAP
Project Manager and Subject Matter Expert to several process improvement engagements in the areas of finance, costing, inventory management, warehousing, production planning, SRM, enterprise asset management and supply chain processes.

Client Account Management

Business Development

Project Management


Client Account Manager –Large Chemical Company

  • Guided client and consulting team in feasibility study for year 2000 remediation versus packaged software solution
  • Sold $750K software evaluation and selection project and SAP consulting engagement
  • Led sales pursuit for $35mil SAP project and $100mil outsourcing contract
  • Led cross-functional team efforts in developing business requirements, prioritized action plan for future state and gap analysis and identify solutions for Financials, Supply Management, Capacity Planning, Inventory Management, Scheduling and Distribution Management

Project Manager–Demand Management– Distribution Company

  • Conducted comprehensive operational assessment across affected departments
  • Created viable business case and led implementation of order management software for supply chain visibility system for 3PL involving Dell, Lucent, HP, Sears and Skyway Freight (Union Pacific). Cross-channel order management, cross docking, merge-in-transit.

Project Manager-Order Management & Reverse Logistics-Office Products Manufacturer

  • Led order management software implementation project
  • Successful implementation of Order Configuration solution

APPLICATIONS CONSULTANT, Confidential, Philadelphia, PA1994 - 1996
Production Planning and Plant Maintenance consulting: pre-sales and functional consulting

EnterpriseAsset Management

Production Planning


Project Manager –Consumer Goods

  • Led Enterprise Asset Management team in SAP Plant Maintenance implementation

Lead PM Consultant– Major Utility

  • Led plant maintenance team in business process workshops at Conectiv .

Lead PP-PI Consultant– Chemical Company

  • Led production planning team in configuration of Process Industries Solution

Lead Consultant– other clients

  • Led clients in chemical and consumer goods in resolving configuration issues

Pre-Sales Consultant– various clients

  • Conducted sales demos of SAP software

Black Belt,
Design of Experiments, Tunnell Consulting
CPIM (Certified in Production and Inventory Management) and CIRM (Certified Integrated Resource Manager)
CPM (Certified Project Manager)

Master of Business Administration, MIS Concentration,
Bachelor of Science, Accounting and Operations Management,

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