SUMMARY:

• A dedicated, determined, and proficient security cleared IT Consultant with over 20 years of direct experience providing technical program, and project management, and leadership; in assessing, designing, implementing, integrating software and hardware components, resulting in successful delivery of complex software development, migration, implementation, consolidation, virtualization, Citrix, cloud computing, data center, disaster recovery, and merger and acquisition integration projects in various industry sectors; including public and private, health care, life sciences, charity, police, telecommunications, banking and financial services. With focus on large scale enterprise, and country wide projects.
• Confidential maintains technical expertise, and understanding in related technologies including, business intelligence, data warehousing, data conversion, Citrix, virtualization, cloud computing/migrations, big data, IT enterprise architectures, and security architecture to protect data and information assets.
• Proficient in leading software development teams through SDLC, implementing both bespoke/custom applications, and Commercial Off the Shelf (COTS) software/hardware. He understands enterprise requirements for an integrated approach to optimize life cycle of IT assets.
• He can analyse complex situations, and work well under pressure to achieve desired results within specified time, and budget constraints.
• Able to manage stakeholder expectations, and take full responsibility for the delivering of project objectives. He is a strong team player, with demonstrated success in training, motivating, and directing staff in a teamwork environment with excellent management, administrative, analytical, and research skills; adept in problem solving and troubleshooting.
• His interpersonal style enables him to interact well with staff and management from all levels of an operation to ensure satisfactory project completion.
• 20 years plus Project Manager working in PMI, Prince II & ITIL environments:

• Commercial awareness & business acumen.
• Full life cycle IT/portfolio/ program/project management.
• Experienced in SDLC, PMLC, Agile, Waterfall, PMBOK and other portfolio, program and project delivery methodologies.
• Solid financial experience gained in public and private sector.
• Solid application migration experience from bespoke, clinical to financial applications.
• Crisis Management, Contingency Planning, and Disaster Recovery management.
• Process driven professional.
• Business & System analysis, and requirements development.
• Change, problem, risk management.
• QA planning, Strategic planning & execution.
• Internal and external stakeholder management at all levels.
• Solid Multi - vendor environment engagement experience.
• Excellent conflict management and prioritisation skills.
• Excellent documentation & report writing skills.
• Demonstrated ability to work with and support cross-functional project teams.
• Strong attention to detail and focuses on task completion
• Ability to manage multiple projects simultaneously and work well under pressure.
• Technical leadership, and on the ground technical implementation management.
• Extensive experience of managing change in complex time driven environments.
• Ability to manage the design, implementation and delivery of solutions, and adapt to, and engage in changing technologies.
• In depth experience of the full range of enterprise level hardware.
• In depth experience of installation and configuration of extensive range of software

TECHNICAL COMPETENCIES:

Hardware: Compaq/HP/Dell/IBM Server Ranges, HP ESX Cluster Range, HPE C7000, HP Moonshot Server Range, Cisco USC blade Server range, Supermicro Numa Server Range, EMC Storage Arrays, Cloudian Storage, Rubrik, Hitachi G400 Data Storage, Dell/HP/Toshiba/IBM/Compaq/Lenovo PC’s/Laptops. IBM Thin Clients/NetVista/Wyse Thin Clients, IBM AS400’s, Sun Enterprise Server Range, Citrix NetScaler’s, Cisco Switches (3850, 7000, 7710,7780, Nexus 9000), Bix network frames/cabinets, Palo Alto firewall appliances, Juniper firewall appliances, Checkpoint firewall appliances, AS5300 Universal Gateways, Kemp Load balancer’s, Ruckus Access Points, Starleaf & Polycom Video Conferencing systems.

Software: Microsoft Office 95 thru 2019, MS Office 365, MS Lync, Skype for Business, Lotus Notes/Domino, Adobe CS Software Suite, Oracle, Adytum, Data Select, Visio 2000 thru 2019, MS Project 2000 thru 2019, Symantec Enterprise Vault, Cerner Millennium, Epic e-Clinician, Meditech, BDM Pharmacy, iMDSoft e-Critical, PACS Phillips, Varian Aria, Talend, Cassandra, ServiceNow, Business Objects, Clarity PPM, Microsoft PPM, Digitalk, Cisco proprietary switch software. SPSS, LANDesk, Microsoft SSCM 2012/2016, Agresso, Sybase, Cassandra, Accelops, Commvault, T24, Wave, HIRS.

Operating Systems & Design Notations: Microsoft Windows Desktop Operating Systems 3.0 thru Windows 10, Microsoft Windows Server Operating Systems 3.1 thru 2019 (Terminal Server Editions/Hyper-V), Microsoft APPV 4.6/5, Microsoft Azure, Microsoft Exchange 5.5/2003/2007/2013/2016/2019 , Microsoft SSCM 2016/2019, Microsoft Intune, Microsoft Autopilot, Microsoft SQL 2012 thru 2019, Amazon Web Services (AWS), Sybase, Citrix Winframe 1.7, Citrix Metaframe 1.8 thru Citrix XenApp/XenDesktop 4.5/5/6/6.5/7.6/7.8 , Citrix Provisioning Services 5/6, Citrix Edge/Merchandising, VMware ESXi 4.5/5.5/6.0/6.7 , VMware VCenter 4.5/5.5/6.0/6.7 , Sun Solaris 8/9/10/11.X Novell 4.11, AS400 Network Management Software.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Creating all program artifacts and reports,
• Working with intermediary project managers and validating project artifacts for the projects, i.e. project charter, project schedule/plans, project management plan, project budget planning worksheet, scope management plan, communication management plan, human resources management plan. risk management plan, RAID logs etc.
• Portfolio reporting to senior executives and business sponsors/stakeholders,
• Managed technical team,
• Managed stakeholder and sponsor expectations,
• Managed vendors,
• Planned, Managed, Executed the lifecycle of the projects,
• Mitigated risks and issues,
• Full budgetary responsibility for the projects,
• Configuration and asset management.

Confidential

Senior Project Manager

Responsibilities:

• Managed full lifecycle of project,
• Gathered all project requirements,
• Evaluated current infrastructure, and project impact to environment implementing appropriate project controls to identify, and mitigate risk throughout the planning and lifecycle of the project,
• Redefined new workflow processes and procedures,
• Created site installation and project plans for all phases of the project,
• Vendor management (software and hardware),
• Managed stakeholder expectations from each site,
• Budgeting, Asset Control and allocation.
• Communicated and managed vendors through the life cycle with regular checkpoint meetings to track progress against projected time lines, and project plans,
• Writing of procedures and processes for deployment and post implementation support.
• Writing of benchmarking procedures, computer validation processes for the project in line with standard operation procedures for Canadian Western Bank
• Ensured that implementation teams were able to effectively conduct the project tasks required to deliver the technologies within the scope of the project,
• De-commissioned end of life no compatible hardware,
• Migrated data to storage area network,
• User account migration to Office 365,
• Ensured technical issues with Windows 10, Office 365 compatibility (VBA, Macros etc.) during design and implementation phases were resolved in a timely manner minimizing risks and any delays to the project,
• Ensured stage gates during implementation phase were audited and in line with project and deliverables/ requirements,
• Ensured all implementation/system documentation was in place, and maintained in line with project requirements,
• Managed the day to day implementation of on-site in order to ensure timely delivery with minimum disruption to the offices.

Confidential

Program Manager

Responsibilities:

• Validated all project artifacts produced by the senior project managers as per PMI project management process, i.e. project charter, project schedule/plans, project management plan, project budget planning worksheet, scope management plan, communication management plan, human resources management plan. risk management plan, RAID logs etc.
• Technology Architecture Documentation. with SME input
• Program reporting to senior executives and business sponsors/stakeholders,
• Manage technical team,
• Manage stakeholder and sponsor expectations,
• Manage 100 plus vendors,
• Plan, Manage, Execute the lifecycle of the programs,
• Mitigate program and project risks and issues,
• Full budgetary responsibility for the programs,
• Program procurement responsibilities,
• Co-ordinated directly with 3rd party vendors onshore and offshore,
• Direct hire responsibility of resources on program,
• Configuration and asset management,
• IT Service Management.

Confidential

Program Manager

Responsibilities:

• Validated all project artifacts produced by the senior project managers as per PMI project management process, i.e. project charter, project schedule/plans, project management plan, project budget planning worksheet, scope management plan, communication management plan, human resources management plan. risk management plan, RAID logs etc.
• Technology Architecture Documentation with vendor/SME input,
• Program reporting to senior executives and business sponsors/stakeholders,
• Managed technical team,
• Managed stakeholder and sponsor expectations,
• Managed vendors,
• Planned, Managed, Executed the lifecycle of the program,
• Mitigated program and project risks and issues,
• Full budgetary responsibility for the program,
• Program procurement responsibilities,
• Co-ordinated directly with 3rd party vendors onshore and offshore,
• Direct hire responsibility of resources on program,
• Configuration and asset management.

Confidential

Project Manager

Responsibilities:

• Produced and wrote, project charter, project schedule/plans, project management plan, project budget planning worksheet, scope management plan, communication management plan, human resources management plan. risk management plan, RAID logs etc. as per PMI project management process.
• Technology Architecture Documentation with vendor input,
• Utilization of Clarity PPM for the lifecycle of the projects,
• Managed technical team,
• Managed stakeholder and sponsor expectations,
• Managed vendors,
• Planned, Managed, Executed the full lifecycle of the project,
• Mitigated project risks and issues,
• Full budgetary responsibility,
• Co-ordinated directly with (Citrix Consulting Services, Microsoft, VMware, IBM),
• Devised strategy for Citrix Farms at AHS and responsibility of deciding which Citrix version to implement,
• Conducted analysis for data center requirements due to lack of space,
• Migration of infrastructure to new Data Centres,
• Infrastructure redundancy cross multiple data centres active-active setup,
• Infrastructure virtualization,
• Application rationalization and review with stakeholders on candidates that reduced TOC,
• Application virtualization,
• Decommissioning of legacy end of life server hardware,
• Infrastructure, application and computer system validation,
• Bespoke computer system validation for core clinical applications complying with standard operating procedures working with system/application, and hardware owners,
• Standardization of Server support/upgrade procedures utilizing SCCM,
• Implementation and integration of Imprivata access systems allowing authentication management, identity access management and single sign-on,
• Integration of Citrix Server with SCCM infrastructure,
• Supported operating system alignment,
• Configuration and asset management,
• Standardization of 80,000 workstations/laptops/mobile devices with latest Citrix receiver client from 23 different deployed versions to 1,
• Pilot of Office 365 verse Office 2013 via Citrix for 5,000 users where it was decided to implement Office 2013 on Citrix,
• Reduce total cost of ownership,
• Redefined new procedures and processes and workflow for end to end provisioning of servers and applications.

Confidential

Responsibilities:

• Evaluated state of project as at Feb 2011. Gathered all past project data and re-wrote project charter and submitted for approval,
• Evaluated technical aspects of project with core team,
• Produced and wrote, project charter, project schedule/plans, project management plan, project budget planning worksheet, scope management plan, communication management plan, human resources management plan. risk management plan, RAID logs etc. as per PMI project management process,
• Utilization of Clarity PPM for the lifecycle of the projects,
• Deployed Enterprise Vault services across 3 locations with failover from primary to secondary data centers,
• Planned and executed the implementation and migration of 100,000 users,
• Managed technical team,
• Managed stakeholder and sponsor expectations,
• Mitigated project risks and issues.

Confidential

Project Manager

Responsibilities:

• Request for proposal from COTS hardware vendors, as per business requirements/Trust pre-requisites and procurement, legal guidelines. Selection of vendor on replacement laptop model,
• Managed key deliverable for the Trust Laptop initiative,
• The designed and build of laptop operating system,
• Testing of system/build/applications utilising in-house system validation process and procedures,
• Review of images created, carrying out resilience testing of both hardware and software, documenting process for the technical staff to ensure each system was built to specification for 400 laptops,
• Planning & Implementation of full life cycle of project,
• Budgetary control for the duration of the project life cycle,
• Asset and configuration management of software and hardware.

Confidential

Responsibilities:

• Application upgrades to Trust 800 desktops including Windows XP Service Pack 3, Internet Explorer and Trust specific applications - Agresso, SPSS, Grants System, Banking software (Morgan Stanley, HSBC.),
• Analysis of each departments application and technical requirement and rationalize based on business needs,
• Worked with nominated department liaison to validate requirements, and establish white room scenario for testing new desktop images, and upgraded application packages,
• Planned and executed the design of new image, build and packaging of applications using LANDesk.
• Testing of application and packages working with the User Group for sign off utilizing departmental UAT test scripts,
• Planned, managed, and executed upgrade of workstations, and applications via LANDesk and Active Directory/GPO,
• Full budgetary control of the project.

Confidential

Responsibilities:

• Reviewed and analysed current Citrix Environment running Citrix XPe and Citrix PS4,
• Conducted a gap analysis on current usage, hardware platform, application access, user requirements, and the future Citrix initiatives at the Trust,
• Documented recommendations on migrating to XenApp, Windows 2008 in a VM environment with supporting metrics,
• Documented recommendations on changes required to streamline the current environment ensuring Citrix best practices were adopted,
• Documented recommendations and architecture with Citrix best practices for planned future migration, allowing for growth of the Trust and Citrix usage for 5 years in line with the IT Departments hardware/software refresh policy.
• Full budgetary control of project.

Confidential

Responsibilities:

• The management of technical staff for the deployment of a NPIA initiative implementing NSPIS Custody and Case Preparation systems, across 43 Police Forces in England and Wales, providing a black box solution, and software as a service (SAAS) for the Police Forces and Home Office,
• Technical Manager for the Omega system an xml exchange middleware platform interfacing with external police/courts/government systems a black box solution, and software as a service (SAAS) for the Police Forces and Home Office,
• Managed complex multi stakeholder, and sponsor expectations (Home Office Minister, Home Office, NSPIS, Chief Constables, various civil servants at Crown Prosecution Service, NAFIS, DVLA, Confidential executives, 3rd party vendors etc.),
• Validated all project artifacts produced by the junior project managers as per Prince2 project management process, i.e. project initiation document, project schedule/plans, project management plan, project budget planning worksheet, scope management plan, communication management plan, human resources management plan. risk management plan, RAID logs etc.
• Capacity planned for forces based on size of force and intended usage,
• Developed the Omega System functional and non-functional requirements utilizing waterfall modelling tools working with in-house and external software developers, forces, and 3rd party system owners to improve the Omega XML exchange,
• Managed teams with UNIX, Windows and Citrix skill set, deploying average of 80 servers (HP/Dell/Sun/AS/400 mainframe) hardware per force,
• Net new systems built and developed using the latest technologies at the time i.e. Windows 2003, Citrix Presentation Server 3, Solaris and Oracle 9i. Altiris Deployment Solution and VERITAS NetBackup,
• Site Surveys in order to ascertain suitability of Data Centre environments for installation of Enterprise suites of products, and preparing Site Survey Reports, designed to highlight areas of risk to projects,
• Validate build/infrastructure with computer system validation processes/benchmarks in place for compliance with documented system, and software architecture,
• Conducted and validated resilience testing for hardware, system software and application, in-house and further resilience testing with force project team on site after implementation for project sign off,
• Wrote system configuration documents to the standard of BS7799, ensuring the appropriate documentation was handed over to the customer and internal support services,
• Worked with police force, and vendors if data centre was not adequate to house NSPIS systems and recommended upgrades to current data centre; with a redesign to maximize capacity and ensure environmental variables (network/power/air conditioning/redundancy etc.),
• Design of new Data Centre where proposed location could not be upgraded. Working with police force, third party vendors for the full life cycle of the implementation again maximizing capacity and ensuring environment variables were adequate,
• Migration of core police infrastructure to upgraded data centre/new data centre,
• Working with EMC data stores for certain Police Forces, ensuring data was migrated and that the SANs were configured and integrated correctly with the NSPIS system and Police force systems,
• Ensured the systems deployed communicated with the CJS network, Command & Control communication systems, Court Systems DVLA etc. via the multi extranets communication via the Omega System (XML exchange), and connections to external government systems world-wide,
• Integrated NSPIS Case and Custody system with Police force(s) Identity Management and Access Systems.
• Conducted post implementation follow up reviews for functional and non-functional requirements.

Confidential

Project Manager

Responsibilities:

• Analysed and assessed IS Infrastructure for Y2K issues,
• Risk analysis of in-house applications and hardware for Y2K compliance,
• The implementation of a “white room” test environment to validate Y2K patches/fix,
• Deployed Y2K patches/fix to 1200 users/devices Europe wide.