SUMMARY:

• More than 14 years with experiences & skills in organizations as project manager, pre - sales, implementer, and 24x7 or 8x5 on-site supporter. Excellent in customer relationship and Mission .
• Experienced 14 years in IT as system administrator and technology consultant on varieties of system (Linux/Unix, Windows, Netware) in fields of infrastructure, collaboration, security development fields across several industries to provide customer engagement.
• Industry experience includes: B2B, B2C, Financial, Technology, Industrial, Fashion, Retail, Medical/Health,, Telecommunication, Government, State Enterprise and Petroleum.
• Be able to work as call support, such as 24x7 or 8x5, both on-site and telephone support.
• Results-oriented high achiever committed to all functions; compare SOW, proof-of-concept, project time-line, track record of implementation, implementation reports, problem solve tracking record, maintenance reports and .
• Strong interpersonal skills working with co-workers, customers, suppliers, partners, and top management.
• Worked as IT Manager leading and managing 5 staffs.
• Managed every detail and find solutions/products that would best fit the clients' objectives, requirements, and budgets.
• Budgeted the assigned projects base on the solution/product criteria effectively and efficiently, by utilizing the most of existing products/solutions in company's possession.
• Delegate duties and responsibilities base on each staff skills and capabilities to get the project done before due date.
• Ensured that each process is done completely and accurately before due date to allow time for testing and problem solving before moving on the next stage.
• Planned for any contingencies that would require immediate action and foresee possible issues & obstacle to prevent delay delivery.

SKILL:

Operating Systems: Linux, Solaris, Aix, Netware, and Windows.

Databases: DB2, Informix, MSSQL, MySQL, Sybase, and Access.

Programming Languages:: Java, Pascal, C, Assembly, SQL, Macro, PHP, and scripting.

Directory Services: AD, LDAPv3, e-Directory, TDM and Netscape.

Mail Systems: Hmail, Lotus Note, MS Exchange, Groupwise, Netmail, Scalix, and Zimbra.

Configuration Managements: ZENWorks, LANDesk, Desktop Authority, Patchlink, Sanctuary

Identity Managements: Tivoli and Novell

SingleSignon: iChain, Novell SSO, Tivoli Access Management

Network Configurations: router & switch, Sonicwall, Zyxel, Cisco and IPscan

Network Software:: Netscout, SMART, Asterisk, Astaro

Others: VMware(ESX and V-Center),Magento, Mimecast Admin, Bitdefender Control Center, Netbackup, Vasco, CPTRAX, Tivoli (TIM,TAM,ITM,TCIM,TSM),Crystal Report, Livepos.

WORK EXPERIENCE:

IT Manager

Confidential, Coppell, TX

Responsibility:

• Monitor, configure, update, and maintain the availability of Web Server (Centos 7) operate on-top of KVM and running services, HA proxy, Nginx and Percona DB.
• Maintain file server Windows (2003,2008,2012 Datacenter) to provide multiple services, such as VMware,Hyper-V, Database (MSSQL2008,MySQL), and UPS system.
• Coding and run automatically daily-backup on all systems using scripts.
• Configure, monitor and update policies on routers, switches, and firewall in order to compliance with network infrastructure and security policy (Sonicwall TZ600, Zyxel Firewall USG100, and Cisco Aironet 1250 series).
• Create, update network access rules and web blocking according to company's regulation.
• Maintenance 5 servers (Dell Poweredge R430 and 2800) and 25 pcs to operate properly.
• Help web developer update and maintain company’s e-commerce websites (Magento, shopify).
• Take lead to a junior IT staff to compromise company business ethics.
• Create IT policies to compliance with company's regulations.
• Create and manage all AD users, group policies, email accounts for all company’s users.
• Act as a 24x7 technical support for every departments and 3 retailed stores.
• Maintain corporate’s telephone and voicemail system to work properly.
• Create or modify crystal reports for any departments upon requests.
• Monitor suspicious incoming emails and create or update email policies to hold or reject invalid senders by using Hmail, Office365 and Mimecast application.
• Setup and monitor using Bitdefender web online for virus protection system.
• Create Sales Analysis using SQL queries or SAP Business Object and create/update data as request.
• Install computer peripherals for users.
• Perform on-site analysis, diagnosis, and resolution of complex POS problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

Database Administrator

Confidential, Arrington, TX

Responsibility:

• Setup and maintain system (RHEL (3.x,4.x,5.x), CentOS 6, Windows 2000 and 2003) and database (Informix,MSSQL, MySQL) in order to support day-to-day operation, such as sale transaction process, purchasing, accounting and data warehouse management.
• Take care backup (Amanda backup), logs (ontape), files & print system (Samba&Cups), switches, routers, and firewalls to work properly.
• Maintain and monitor files & print system (Samba&Cups),Vmware server Netgear (switches, routers), and sonicwall (firewall) to work properly.
• Maintain and replace hardware parts for servers (HP DL380)
• Configure and manage file access policies using Samba.
• Configure web server for internal web access.
• Function as a technical support for any kinds of IT problems and services.
• Launch scripts & macro to help reducing the routine processes.
• Operate process sale orders (EDI) and update back to customers by using in-house software (Edisoft) and Excel, such as Kmart, Sears, or Target, etc.
• Provide creative solutions and purpose projects to management levels.

Technical Support Manager

Confidential

Responsibility:

• Maintain the infrastructure and security system for any organizations (Novell Solution; iChain, e- Directory, IDM, ZENWorks, Auditlog and Securelogin) by using management tools, such as iManager and ConsoleOne based on SOW.
• Help customers configure reverse proxy to connect to client web portal.
• Help customers monitor and health-check user, workstation and group policies on Active directory and LDAP e-Directory.
• Help customers configure and test desktop management to deliver user and workstation policies accurately.
• Support customer password management polices to provide single sign-on solution.
• Help customer take care log management to comply with Thailand Government Compliance.
• Deliver supports according to the SOW; such as 24x7 or 8x5 on-site and telephone support.
• Manage user security and role-base for the government agency; such as Organization of Narcotic Control Board, by design, develop, maintain and backup for the integrity of user profile.

Solution Architect

Confidential

Responsibility:

• Responsible for customer solution engagement, cross-site sale and after sale consulting for overall open source products; such as Asterisk, Suse, Scalix, Zimbra, Astaro etc, and also some commercial software covered Sanctuary, IBM ISS, and Novell.
• Work closely with partners to update products, direction, technology and customer meeting.
• Gather customer's requirements and turn the probabilities into areas of low-cost effective according to existing environments for better performance and company policy driven.
• Discuss with engineer teams to launch new innovative products to make profit for company.
• Forecast the sale opportunities every week.

Technology Consultant

Confidential

Responsibility:

• Deliver customer solution engagements based on budget, existing problems and environment, update technology, prove of concept and draft the SOW especially IBM Tivoli and Novell Products, such as, IBM Tivoli Access Manager (E-SSO, E-business,OS), IBM Tivoli Storage Manager, IBM Tivoli Monitoring, IBM Compliance Insight Manager, Novell Netware 6.5, Novell ZENWorks Suite, Novell Secure Login, Novell i-Chain, Novell Groupwise, LANDesk Product lines, VASCO, Patchlink, and Sanctuary.
• Design, implement, test and support system infrastructure based on different LDAP products.
• Provide desktop management service to customer's environment from 50-1000 pcs across country.
• Provide access management service to add more security to any customer's IT environment.
• Implement and how to use Tivoli System Monitoring.
• Assist the executives as a key advisor for reviewing competitors, partners and customer problems, and manage 8 junior engineers and sale teams for the products on hand, risk account, and staff development.
• Work as a project manager to deliver the system to customer as commitments in paper and verbal.
• Support as 1st tier 24x7 or 8x5 onsite and by phone calls.

Senior System Engineer

Confidential

Responsibility:

• Deliver a project implementation, project management, documents, reports documents, and maintained customer relationship and channel communication based on scope of works.
• Maintain accounts on-hand and provide customer relationship.
• Present solutions to customers such as identity management, desktop management, access management, and IP management
• Work closely with sale teams to make proposal, design diagram, launch POCs, and also publish Thai brochures for products, template product proposals and hardware & software specifications.
• Deliver supports according to the SOW; such as 24x7 or 8x5 on-site and telephone support.
• Train on-the-job for users as required in SOW.
• Apply ISO processes by newly composed the team documents; such as BOMs, forms, manuals, complied specifications, brochures, diagrams and SOWs.
• Learn and test the Network software for using as a tool in analysis, such as sniffer, dorado, net scout and Smart.

System Administrator

Confidential

Responsibility:

• Perform administrative tasks to manage Single Sign-on using e-Directory as identity vault (which connect AD,Informix,SQL, access and text-based) to control user access control list and workstation policies across two campuses.
• Check and maintain health of three directory services contain over 50000 objects.
• Monitor web portal (iChain), in-house application, file&print (Netware Fileserver and Network Distributed Printing System (NDPS)), logs (Auditlog), and database servers running on Windows (NT, 2K), Netware (v.5-6-6.5), Linux Redhat (v. 6-7) and sQl 7.0 to service students, faculties and departments. This job needed to take care 12 different brands of server.
• Control and manage the university's computer laboratory for daily use.
• Support, advise and recommend the solutions for the faculties and departments upon project requests.
• As a leader of OneNet solution provided by Novell to integrate on existed university's computer systems, such as (AD, Solaris, Informix and MS-SQL).