SUMMARY:

• Have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. I am multitask oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. My last few years in the Air Force as an active reservist I played a key project management role in installing the equipment required for network connection, planned regular upgradation, and developed and used deployment techniques using SMS, SCOM, and SCCM. I want to become a manager or administrator in the Information Technology career field.

TECHNICAL SKILLS:

PHP: MySQL

Powershell scripting: Troubleshooting

Testing: Windows XP, Vista, 7, 8, and 10.

Mac OS (all): Integration Wireless Meraki Platform RF

POS/Billing Systems: Telecommunications

Fiber Optics: Hardware

Office 365: ITIL Program Management Systems Engineering System Testing TCP/IP Networking Satellite Communications Electronics

HIPPA: SCCM Administration/Distribution

Citrix: VmWare

EXPERIENCE:

Confidential

IT Project Manager/System Administrator II Consultant

• Provide support and guidance to the field service staff optimizing resources, managing individual development and providing formal and informal feedback.
• Meet financial objectives by forecasting revenue and expenses, budgeting and scheduling expenditures.
• Manage effective use of resources while enabling expedient response to challenging customer and sales requests.
• Ensure customer satisfaction is a priority and maintained at industry top level according to prescribed guidelines.
• Interface with customers on critical issues.
• Perform customer site visits, as needed.
• Field visits with direct report technicians/engineers.
• Manage training of new and existing direct reports.
• Monitor timekeeping and expense reports.
• Drive results to meet/exceed all service - related KPIs.
• Review service work for completeness and correctness.
• Review service quotations.
• Increase the Installed Base through Lead Generation.
• Build and maintain strong relationships with counterparts at Partner Companies.
• Maintain a good understanding of customer systems and configuration.
• Set customer expectations appropriately and accurately.
• Supervise lT troubleshooting on a variety of equipment systems.
• Comply with all Customer Safety and Environmental Compliance requirements.
• Build and provide technical training and materials.

Confidential

System Administrator II (VmWare/Citrix)

• Experience with Windows Server 2008 and 2012 R2.
• Experience with virtualization Windows 7 and 10.
• Experience with Citrix Zen Desktop, Zen App, Citrix Director, and Citrix NetScalers.
• Active Directory, SCOM, and SCCM experience.
• Experience with GPOs.
• Security automation and/or patching.
• VMware 5.5+/ESXi Virtualization experience.
• Install new/rebuild existing servers, hardware, peripherals, services in accordance with standards and project requirements.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative and where possible automated resolutions for system administration tasks.
• Perform daily monitoring, verifying integrity and high availability of all hardware and server resources.
• Create, change, and delete user accounts and security groups as necessary.
• Provide support as needed to various teams across the organization.
• Repair and recover from hardware failures while coordinating with other teams and skill sets.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure and add new services as needed.
• Upgrade and firmware application of infrastructure devices and compute
• M CSM Bakery Solutions IT Infrastructure Analyst III Atlanta, Georgia aintain operational, configuration and other procedures as well as assist in innovating new procedures
• Active Directory, SCOM, and SCCM experience.
• Group Policy and Scripting expertise on Windows Server as well as IIS and networking concepts, VPN’s, etc.
• Experience working in a SaaS, Hosting, LANDesk Administration, and SAP.
• Experience troubleshooting issues in a high availability production environment, load balancers, disaster recovery and encryption.
• Configuring servers and desktop systems; answering technical queries and assisting users; applying operating system updates, patches, migration, and configuration changes.
• Focused on migration and restructuring of 10 different domains involving Windows Server
• 008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2.
• Created Linux based ticketing system replacing and parallel to Service Now.
• Project Manager over SAP platform replacement company wide.
• ITIL management and configuration.
• Assisted with Azure implementation.
• Worked with IT and mechanical engineers team and shared technical knowledge within Sharepoint.
• Created powershell scripts to cut down on the time with installing known devices, softwares, etc.
• Office 365 migration team lead add new users, buy licenses, create service requests, configure Office 365 services for iPad, iPhone, desktops, and laptops.

Confidential, Marietta

Junior Systems Integration Administrator

• Desktop and mobile operating system technical projects.
• Generate requirements & ensuring traceability to design and test.
• Execute test cases to validate requirements.
• Analyze, troubleshoot, and develop solutions for engineering and troubleshooting for
• Windows Client & Server OS.
• Developed and used deployment techniques using SMS, SCCM, Altiris, Ghost, ManageSoft, and MDT.
• Deployment of Azure.
• Patch management through WSUS, SCCM, Client Automation.
• S/ Confidential & Application Deployment through SCCM 2007, SCCM 2012 and CA.
• Antivirus migration & updating Definition through SCCM.
• Package deployment.
• OS up gradation with help of SCCM and CA.
• Managing FEP antivirus. (Installation, Policy Deployment, definition uptodate, Reporting)
• Asset Management.
• AD related task in SCOM and SCCM (Creating GRP & OU, Adding sys & users in GRP).
• Handling Incident.

Confidential, Macon, Georgia

Contractor Desktop Support Technician II

• Video conferencing end user support and meeting setup.
• Setup and migration of new desktops and laptops (primarily Windows 7).
• Reimagining old/new desktops and laptops using LANDesk.
• Maintenance of sharepoint portal.
• Software installation, configuration, and troubleshooting for end users.
• Patch management through WSUS, SCOM, SCCM, and Client Automation.
• Document supported system and application procedures and processes.
• Develop strategies for resolving and preventing future occurrences.
• Analyze problems, develop creative solutions and assess risks / benefits.
• Support and assist colleagues.
• Train end users on applications, policy, and procedures.
• Maintain inventory for PC spare parts (Ordering, Tracking, and Procurement).
• Interface with corporate end users as well as engineering and management staff.

Confidential, Savannah, GA

Field Service Technician II

• Maintain manufacturing systems, PCs, and terminal server networks.
• Deployment/setup of computers and servers.
• Thin client roll-out per department requirements.
• Troubleshoot and fix problems encountered on PCs/servers and triage issues with affiliated departments.
• LAN desk for each department within store.
• Create, edit, and maintain documentation for data collection reporting.
• Windows XP to Windows 7 migration.
• Interface with data warehouse to pull reports for stored product data.
• Interface and upgrade systems as required, provide input on buy / lease on case by case basis.
• Analyze data, recommend and drive process improvements.
• Personal computer database generation, maintenance, analysis of multiple systems and processes.
• Maintain inventory for PC spare parts (Ordering, Tracking, Procurement).
• Interface with corporate end users as well as engineering and management staff.

Confidential, Macon, Georgia

IT Support Specialist

• Windows OS System installation, configuration, and upgrades.
• Maintained Active Directory for 5 different businesses supported by Confidential .
• Setting up wired/wireless/VPN networks (switches and routers).
• SCOM and SCCM experience.
• VoIP configuration and troubleshooting.
• Troubleshooting hardware and software.
• Connecting peripheral to computer/Perform data transfers.
• Email setup for PC and Mobile.
• Closed circuit television, AV system, and regular television setup.
• Modem setup.
• Remote monitoring and repair.
• Software management and upgrades.
• HIPAA/EHR selection, implementation and HIPAA/EHR support services.
• Virus, spyware and security protection for all computers and servers.
• Onsite, remote and phone / helpdesk support.
• Understanding of customer’s concerns and issues to provide them with the best service available.