SUMMARY:

Highly accomplished ITIL Service Delivery Leader with a dedicated 20+ year career establishing, enhancing, managing, and aligning programs, systems, and processes with evolving needs of global organizations. Strength in analyzing the needs and issues, building and training the teams, and leading the development of standardized platforms and best practices that have controlled corporate risk, minimized costs and strengthened the delivery of services across global distributed environments.

CORE COMPETENCIES:

• ITIL Service Management Best Practices Standardized Policies, Procedures & Processes Development / Adoption
• New Program Development New Platform Development Project Planning & Management Financial Analysis
• Risk Mitigation Issue, Problem & Change Management Asset Process & System Management / Maturity
• Governance & Compliance Structures License & Asset Inventory Technology Evaluation & Rollout
• Process Integration & Standardization Technology, Business, Vendor & Leadership Collaboration

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Asset Management Product Manager & Process Manager

Responsibilities:

• Selected to drive the build - out, management, and alignment of the Software Asset Management Program and system with evolving business goals across the global enterprise.
• Hold accountability for supporting vendor audits, software attestation, software optimization, procedures development, issue management, and compliance.
• Support and enforce the organization’s established policies, processes, and procedures for technology asset management.
• Planned and managed high-profile initiative to implement an enterprise Software Asset Management platform.
• Led the evaluation of 5 vendors, selection of 2 vendors for the parallel proof-of-concepts of Confidential ’s SmartTrack and Flexera’s FlexNet platforms, and implementation and customization of SmartTrack platform for license tracking, contracts management, and compliance.
• Instrumental in growing the Confidential Asset Management team to 9 resources. Trained and mentored team members on system, processes, and standards.
• Partnered with deployment and packaging teams to uninstall software not used within 90 days that resulted in a cost avoidance of over $3.7M+.
• Managed the implementation of a maintenance contract notification system to mitigate renewal penalties.

Vice President / Senior Specialist IS Administration & Planning

Confidential

Responsibilities:

• Chosen and promoted into a new role to evaluate the feasibility of leveraging existing HP Asset Manager system to manage software assets across the enterprise.
• Continued to serve as an escalation point for hardware assets issues.
• Managed the IBM Passport Advantage and ServiceRequest systems.
• Planned and managed the HP Asset Manager software pilot.
• Recommended the evaluation of alternative vendors.
• Developed the IBM Software Request Process to centralize the cost and track usage against an organization’s enterprise license agreement.
• Led the decommissioning of the HP Asset Manager procurement module, and migration of users and procurement function to PeopleSoft.

Assistant Vice President / Business Analyst

Confidential

Responsibilities:

• Recruited into the IT Asset Management Department supporting the worldwide Confidential.
• Held critical roles in ensuring all hardware asset purchases complied with established policies and procedures.
• Following the absence of the manager given accountability for managing the program and team.
• Granted Outstanding Performance award for supporting The Confidential Mellon’s GIS Integration.
• Led the build out of governance structure to centralize and standardize the purchasing of assets. Partnered with vendors to develop and update the catalog of approved desktop, server, and networking products.
• Managed the implementation of capability into HP Asset Manager system to track, control, and report on asset purchases.
• Assumed additional responsibility to work with Confidential to provide financial reporting for all technology assets.
• Planned and managed the implementation of HP Asset Manager Citrix solution to support international users and improve domestic latency issues. Directed multiple upgrades of HP Asset Manager to the latest releases.
• Partnered with business to improve the quality of IT asset data with corporate and industry standards of 90%.
• Implemented an international procurement instance of HP Asset Manager for Confidential .
• Led the enhancement of the order process, creation of separate catalog, and created a training program for procurement teams.

Intel Desktop Planning Consultant - Technology

Confidential

Responsibilities:

• Retained to ensure the successful deployment and availability of desktops, peripherals, and services for new business groups, and relocation of individuals/teams within existing business groups for the AIS Division in the United States.
• Instituted an effective model for relocations, migrations, consolidations, and new groups that mitigated potential disruption to business operations. Collaborated with business technology, telecommunications, and property management teams to ensure the on-time completion of projects.
• Developed desktop deployment plans to meet the current and long-term business needs of each group.

Confidential, NYC

Assistant Vice President Project Manager

Responsibilities:

• Planned and coordinated all efforts to test and validate compliance of applications with the new operating system. Managed teams in conducting a large-scale inventory of desktops across the division, replacing and upgrading computers, and disposing of legacy devices and components.
• Built and managed the Private Bank’s Technology Integration Test Lab that was leveraged for high-profile Y2K and subsequently XP migration projects.
• Advanced as Relationship Manager and as the primary interface with teams throughout the Confidential to implement solutions and manage the resolution of escalated issues. Led critical Y2K testing and remediation projects.
• Recruited as Assistant to the CTO and within one month promoted to support CTO’s technology teams with projects.