SUMMARY

• A demonstrated history of working in the Financial Services Tech Industry.
• Highly qualified PROGRAM MANAGER with a proven track record of running Global teams, directing Shared Services, driving Strategies, Change Management, Product Delivery & Project Management.
• A vision and target - driven professional with a knack for driving efficiency.

TECHNICAL SKILLS

Confidential, New York, NY

Program Manager

Responsibilities:

• Worked with the Development Managers to understand the current SDLC process and its pain points
• Reviewed the existing governance process and templates
• Based on my experience on this project and in the industry, developed a SDLC automation strategy
• Proposed, Implemented and driving Adoption for Behavior Driven Development methodology in the department
• Lead a Pilot of the new SDLC process, documenting the system details along the way for automation
• Developed a roadmap along with the milestones for implementation of the SDLC automation strategy

Confidential, New York, NY

VP Program Manager

Responsibilities:

• Built shared services for Automation using Selenium, Java Scripting, Perl and in-house tool called Saturn.
• Built shared services for Performance Engineering using LoadRunner, AppDynamics and Performance Center.
• Implemented standard processes, templates and metrics to standardize the quality of service for all our clients.
• Implemented supply & demand management process & tool to manage resources requirements dynamically
• Defined & implemented global workforce strategy for Time zone coverage, co-location with clients, skill specific regional resourcing and efficient cost modeling.
• Implemented SLAs and KPIs to keep the quality and performance of the services in check.
• Implemented governance reports for clients and stakeholders to provide transparency and, for internal management.
• Hired, trained and mentored key professional as a core team to run the day-to-day operations from various locations.
• Implemented Cost Estimation, Effort Estimation and Timelines projection model to manage expectations of clients and 'always' deliver on-time.
• Drove cost-savings for our clients by implementing Economy-of-Scales and removing wastage of effort & time.
• Saving cost in terms of admin overheard of managing resources hiring, training and backup.
• Defined the communication protocol for external & internal escalations as well as for ideas movement.
• Within 2 year moved to Managed Service Model with the vendor freeing up my time to focus on other initiatives within the firm.
• Collaborated with production management team to support Continuous Integration framework from automation perspective.

Confidential, New York, NY

VP Program Manager

Responsibilities:

• Managed the transition of the resources to single vendor working with delivery leads from the vendor side and team managers from Confidential side.
• Streamlined the pipelines of candidates with Capgemini, requirements with MS managers and admin process with fulfilment team.
• Implemented & managed Interview Panel & Hiring Camp to identify 200 candidates monthly.
• Implemented & managed training boot camp setting up classroom & virtual trainings for the new hires.
• Training topics consisted of technical (Unix, DB, Confidential systems & Scripting) and processes (QAPM standards - organization, reporting, emailing, signoffs and communication protocols).
• Defined standard KPIs & SLAs to manage the performance of the onboarding and transition.
• Worked with Vendor to formulate the Managed Service Model (MSM) including SLAs for various services, staffing procurement & distributions, Skill Matrix, Communication Protocols, Escalation Channels and metrics & reporting.
• Implemented governance reports for clients, stakeholders and internal management which were displayed on SharePoint for direct access.

Confidential, New York, NY

Program Manager

Responsibilities:

• Delivered IT programs for multiple middle office trade management systems.
• Implemented & Managed programs for multiple middle office trade management systems including trade allocations, trade commission’s management and trade enrichment.

Program Manager

Responsibilities:

• Liaison between business, operations, dev and QA to manage project timelines and risk.
• Managed budget, stakeholder communications & sign-offs and, overall delivery.
• Implemented report standardization & automated report generation that was adopted across the division.
• Delivered Operations Effort reduction of 12 headcounts across 4 divisions (IED, Fixed Income, Commodities and Prime Brokerage), and 7 locations (NY, London, Baltimore, Glasgow, Zurich, Tokyo and Sydney).
• Collaborated with other Managers across the STP team to continuously incorporate standardization in the SDLC process
• Implemented metrics and charts to track overall release progress of Estimated vs Actual timeline & work done.
• Defined onshore/offshore model to structure the QA team at Central Business District and Center of Excellence in US, Europe and Asia.

Confidential, New York, NY

Process Automation Strategies

Responsibilities:

• Worked in the Confidential Global Investment Research department to lead the testing team to test the research publishing software used by the research authors in the company worldwide.
• Architected the Automation strategy for Research Workflow mgmt application.

Confidential, New York, NY

Automation Expert

Responsibilities:

• the ADP project to test the Real-Time Balances on the web front-ends with the database.
• TDWaterhouse website is made Real Time to show Real Time Balances to the customers of Confidential website to compete with other real time online trading firms in the market.
• Built UI automation framework using WinRunner.

Confidential, New York, NY

Java Developer

Responsibilities:

• Built the test framework using JUnit, Java Script and Java.
• Reduced the test execution cycle from 5 days to 4 hours.
• The system was Field Sales and Support Tools (FASST).
• Built the test framework using JUnit, Java Script and Java.