PROFILE:

• Over seventeen years of IT experience within the air travel industry, fulfilling a variety of technical and managerial roles before moving forward to spend the last ten years as Project Manager and Certified Scrum Master.
• Working with software development for e - commerce, Flight Operations policies & procedures and regulatory compliance.
• Reliable and dedicated, builds strong relationships with business leaders, product owners, users, developers and other teams.
• Highly organized, detail oriented, with excellent communication skills, fluent in English, Portuguese and Spanish.
• Headed the implementation of Agile and Scrum processes for the Enterprise Solution Services division, providing training, workshops and support for teams inside and outside the organization.
• Executed the practical process application, including daily standups (scrums), iteration (sprint) planning and utilization of Microsoft Team Foundation Server (TFS), Excel and other tools to manage work.
• Directed project managers and analysts, aligned cross functional teams from product conception through delivery.
• Implemented enterprise software development vision, strategy and product features definition.
• Ensured that IT software development life cycle and standards were performed effectively.
• Defined features and requirements, integrated feedback into planning and development cycles to deliver product value based on business demands.
• Builds and maintains strong relationships between development management and operating level business leaders.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 10, 8, 7, Linux Desktop

Project Management Tools: Microsoft Project, Team Foundation Server (TFS)

Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio), SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr. Manager IT Application Development, SOA, Cloud & DevOps

Responsibilities:

• Trained new project management team on scrum process and tools adopted for the division.
• Using a common project and template for the organization, creation of team projects, classification of projects into area paths, sprint planning, building and grooming the backlog, determining team capacity.
• Implemented Confidential 's Project Management Life Cycle (PMLC), mentored and guided the product mgmt. team.
• Interfacing the Financial Systems' funding process (Waterfall) to software development execution (Agile).
• Supervised the funding and implementation of prioritized projects for the 2017 calendar year.
• Planned resources and capital for Microsoft Azure Cloud (proof of concept), Computer Associates Release Automation, Continuous Integration and Continuous Delivery (CICD) pilot program, Couchbase solution replacing Microsoft AppFabric cache and CIFS (Common Internet File System) for session management.

Sr. Manager IT Application Development

Confidential

Responsibilities:

• Headed the Agile SDLC Implementation and adoption of single TFS project and template for the entire organization.
• Migrating multiple projects from other tools and TFS instances, defining area paths and team projects, adopting common security roles for all teams, establishing sprint durations to support delivery across all dependent groups.
• Trained Project Managers, Analysts and other roles on standardized Software Development Life Cycle (SDLC), utilizing Microsoft playbooks and specific content developed for the division.
• Writing Epics, Features, User Stories and other work items, prioritization and resource allocation considering team capacity and velocity, guiding the consistent use of work items relationships (parent, child, etc.) across teams.
• Coordinated Agile training and Scrum Master Certification for 41 key elements of the organization, balanced resources and capabilities to disseminate knowledge among teams.
• Organized Houston and Chicago Developers' Playbook workshops with Microsoft for developers' teams.
• Best practices for developers using TFS and Visual Studio, source code management, version control, creating and managing work items, working with Web Portal to set up, plan, and track sprints.
• Executed and completed Hewlett Packard Enterprise engagement to initiate the Confidential SOA (Service Oriented Architecture) Accelerator.

Manager IT Application Development

Confidential

Responsibilities:

• Implemented, coached and supported Confidential and other Marketing & Sales teams on the adoption of Agile methodology.
• Training developers, analysts, project managers and business partners on the Agile process adapted to support Confidential 's IT, Business and Financial Systems (Waterfall).
• Boosted the productivity of the Product Management staff, applied best practices, new process and procedures.
• Running iteration planning, review, retrospective, daily scrums, backlog grooming and work item creation (user stories, bugs, tasks, etc.). o Leveraged trained team as champions to foster Agile implementation and provide support to other users and business partners.
• Completed project to successfully analyze SHARES ticketing queues, helping troubleshoot incidents by identifying origin and destination of transactions. Worked across Contact Centers, Pricing, Ticketing and Financial Systems.
• Managed simultaneous projects across multiple technology and business organizations (Digital 2.0, PassPlus, NGRP (miles redemption platform), Mileage as Form of Payment, Alternate Forms of Payment, among others).

Sr. IT Specialist - Project Manager

Confidential

Responsibilities:

• Spearheaded Agile methodology implementation, adapted and integrated for Continental's business needs.
• Defining usage of Agile and Waterfall methodologies to support multiple stakeholders, customizing the selected tool (Microsoft Team Foundation Server) to support the process and teams. o Training developers, analysts, project managers and business partners on the Agile process implementation.
• Enabled Agile adoption by working closely with users, developers, engineering and quality assurance teams.
• Running sprint planning, review, retrospective, daily scrums, backlog grooming and work item creation (writing user stories, bugs, tasks, etc.).
• During merger, performed as subject matter expert and manager for Pilot Records Phase 1 Integration to provide the Federal Aviation Administration (FAA) with unified access to view both Confidential and Continental pilots' records.
• Managed the consolidation of Manpower Planning, Training Scheduling and Training Records into single application (Pilot Records) that established a common records foundation for the combined airline. Partnered closely with Federal Aviation Administration (FAA) to obtain approval for unified system of record prior to merger.
• Completed Pilot CADS (Continental Airlines Display System) that provided Flight Operations with means to deliver and display to pilots' hubs information sourced internally from Strategic Operations Control Center (SOCC), other internal and external (public) systems.
• Introduced electronic signature and increased pilot efficiency with eSign and Fly, a web based application to retrieve and print flight departure papers through any PC with Internet access.
• Attained $270K annual cost savings for supplies (paper and toner) and dedicated personnel (removal of nine weather room clerks). o Eliminated paper departure document storage for approximately 1,100 flights a day, while retaining records and signatures electronically.
• Completed Federal Flight Deck Officer (FFDO) Flight Schedule Export Tool to improve pilot productivity by removing the need to enter one flight at a time on TSA website. Exporting the entire flight schedule monthly greatly reduces the possibility of incorrect flight information entry.
• Delivered Pilot Bulletins tool that allows management to electronically create, distribute, modify, and recall bulletins, eliminating all paper processes.
• To increase knowledge of the airline, in 2000 transferred to the Inflight Division. Became certified as International Flight Attendant and performed as International Service Manager for BusinessFirst Transatlantic and Latin markets. Joined Inflight Policies & Procedures and assumed the role of Supervisor of the Americas, responsible for the Latin America and Caribbean markets. Managed IT projects for the division, interacted with Department Of Transportation (DOT) and Federal Aviation Administration (FAA) to ensure regulatory compliance.