SUMMARY:

Experienced IT professional offering 12+ years of success in all phases of diverse technology projects; M.S. in Computer Science, certified Project Manager Professional and cross - functional experience across energy, banking, pharmaceutical and consulting sectors. Consistent track record of delivering on critical projects utilizing knowledge and full lifecycle experience of delivering software solutions, managing enterprise implementations, product management, application support and maintenance. Particularly effective in leading project teams; mapping, improving processes; and translating and merging business needs with technology. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

EXPERTISE IN:

• Document Management Process Planning & Delivery
• Documentum Content Management Platform
• Critical Issue Management & Resolution
• Product Management
• Project Management & Planning
• Mentoring and Team Building
• Enterprise Implementations
• Written & Verbal Communication

TECHNICAL EXPERTISE:

Xml Editors Collaboration ational Requisite Pro, Enterprise Architect MS Visio, Enterprise Architect Win Runner, Load Runner, Test Director, QuickTest Pro (QTP) SQL Server 2000/2005, Oracle 8i,9i,10g and MS Access MS Office, MS Excel, MS Project, MS PowerPoint, MS Visio MS Windows NT/2000/2003/XP, Vista, Linux Documentum Content Server 5i/6i, Webtop 5i/6i, Documentum Administrator 5i/6i, Application Builder, DC4M(Documentum Connector to SharePoint), Site Caching Services 6i/5i., D2 4.1, O2, C2, P2 Altova XML Spy, Arbortext Epic Editor (4.2) Microsoft SharePoint, eRoom Resume of Balaji Ramani Page 4

PROFESSIONAL EXPERIENCE:

Product Manager/Project Manager

Confidential, Concord/ San Ramon, CA

Responsibilities:

• Successfully implemented, within tight deadlines for one of the largest and most critical clients for the company as part of the ABU and Gorgon line of business information management project, migration of millions of critical company records from FileNet to Documentum. Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered under budget.
• Key customer liaison between line of business and records management team. Built lasting customer relationships by consistently ensuring that customer requirements get delivered across multiple engagements, responsible for requirements backlog and roadmap of multiple products within content management.
• Ensured compliance with industry-recognized standards and exercised efficient control of records and information management within the functional area.
• Led cross-functional teams across broad technical, financial and business disciplines, developing and delivering presentations and to internal and external stakeholders.
• Managed major upgrade of Documentum system from version 6.5 to 6.7 for multiple business units supervising multidisciplinary project teams, utilizing realistic project plans and proactively identified risks and mitigation strategies.
• Plan, schedule and execute all stages of enterprise software and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Improved efficiency of website publishing for the downstream Business point team by creating workflows to automate review and approval process. Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Satisfactorily resolved several critical customer issues as part of the Operations team, in a timely and systematic manner, utilizing best practices. Conducted Root-Cause Analysis to preempt and prevent similar issues in the future.
• Received excellent customer feedback for involvement on several key organizational projects involving Electronic Well Files, Thailand OEIM and Business Point websites.
• Utilized Project Management methodologies, principles, and tools including Agile, Waterfall, and Hybrid approaches.

Documentum Team Lead

Confidential, Chicago, IL

Responsibilities:

• Delivered critical projects on behalf of onsite and offshore teams, giving strategic guidance to the offshore team, monitoring project progress and performance, and ensuring quality of all deliverables.
• Successfully led implementation of the high-visibility MSIM International Website Project which caters content to 18 Countries, 5 Languages & 27 Locales.
• Focal point for escalation and/or resolution of technical issues and product support issues.
• Facilitated in joint application development (JAD) sessions for inter/intra communication and for project plan updates for User Acceptance Testing requirements.

Quality & Lead Business Analyst

Confidential, Peapack, NJ

Responsibilities:

• Defined the software Operational Qualification testing activities, produced documented evidence for the Electronic Tracking of Regulatory Affairs Change System (e-TRACs).
• Inspected and verified test cases corrected and re-executed for completion of Verification process meeting Confidential regulation CFR Part 11.

Senior Business Analyst

Confidential, Washington, DC

Responsibilities:

• Created a news release workflow template using Developer studio and Administrative support for Web Publisher for each of their environments (Development, Test, Integration,, and Production).
• Installed and configured Web Publisher, Site Caching Services, eContent Server, Developer Studio and Documentum Administrator.

Documentum Consultant

Confidential, Bridgewater, NJ

Responsibilities:

• Assignment involved managing the records platform to track report and address adverse events caused as a result of a company drug.
• Developed Adverse Event templates to assist content authors to create and edit adverse events through Documentum Web Publisher interface.
• Automated the news release section on the website which was originally a manual process handled by other teams.
• Installed and configured Web Publisher, Site Caching Services, eContent Server, Developer Studio and Documentum Administrator.
• Designed and Implemented customizations using WDK 5.2.5.
• Inspected and verified test cases corrected and re-executed for completion of Verification process meeting Confidential regulation CFR Part 11.
• Defined the software Operational Qualification testing activities, produced documented evidence for the Electronic Tracking of Regulatory Affairs Change System (e-TRACs).
• Created a news release workflow template using Developer studio and Administrative support for Web Publisher for each of their environments (Development, Test, Integration,, and Production).