SUMMARY:

Seasoned Professional Services and IT Project Manager with over 15 years of experience. Recognized leadership, interpersonal, communication, management and problem - solving skills. Established record of successful projects planning and execution.

EXPERTISE:

Strategic planning Operations and Project Management Practice Team leadership Conflict resolution Risk planning/response Nonprofit Management Financial Administration, Analysis and Reporting IT Planning, Implementation and Support Curriculum Development and .

TECHNICAL SKILLS:

OS/Software proficiency: Windows. Office 365 Suite, Project, Visio; Data Analytics with Excel, Power BI and Tableau; Application and Web prototyping tools, Familiarity with LMS technology and course authoring tools; Content Management Systems and electronic commerce; Other tools and languages such as: Smartsheet, Jira, SQL, etc.

Infrastructure: Software-Defined Data Center (SDDC) and Cloud technologies (WMWare, Hyper-V, Azure cloud)

EXPERIENCE:

Confidential

Responsibilities:

• Providing technology consulting as well as integrated web solutions and services to nonprofit and commercial organizations.
• Contracted to manage the planning and deployment of a multi-enclave converged infrastructure for a major defense contractor.
• In addition to project management functions, performed the following activities: hardware inventory, rack elevation configurations, design and deployment of software defined data center solution using VMWare and Hyper-V.
• Contracted to re-design various reports for a large California-based nonprofit organization
• Conducted review, elicitation and analysis of the organization’s reporting structure and requirements
• Wrote functional designs for all targeted reports for development
• Contracted to conduct a data analysis study to support an investment decision in Northwest DC.
• Lead data acquisition, review analysis transformation and delivered the insights and visualizations using PowerBI
• Helped define a data governance process, trained organizational resources in fundamentals of data life cycle management and assisted with the creation of written guidelines relative to the process. Governance document focused on the following four stages which are: data acquisition, maintenance, transformation and publication
• Provided expertise and guidance through initial phases of an Association Management Systems (AMS) upgrade
• Developed a web-based integrated solution to help constituent-centric organizations manage mission-critical functions.

Confidential

Principal Project Manager

Responsibilities:

• Brought in to help build a professional services organization for a startup company offering a SaaS-based Association Management System
• Assisted Sr. VP with the development and establishment of project management standards and methodology
• Managed a portfolio of projects with overall focus on quality deliverables and customer satisfaction.

Confidential, Vienna, VA

Senior Project/Practice Manager

Responsibilities:

• Led teams in the design, development, integration, and implementation of mission critical business systems; CRM, CMS, LMS, FMS, web and business intelligence solution areas.
• Managed a 10+ globally distributed resources team to deliver ~ $2M in annual services revenue
• Responsible for projects staffing and resource scheduling on a broad range of consulting engagements
• Accountable for resources billable utilization and revenue targets in line with the overall professional services profitability objectives
• Track record of directing successful implementations of over 500K enterprise-level applications
• Responsible for projects budget estimates as well as funding limits reconciliation
• Planned and managed communications and reported projects performance and health to various internal and external stakeholders
• Coordinated all aspects of projects and product enhancements documentation as a contribution to internal knowledge share
• Collaborated with team to identify project risks and plans for appropriate response
• Conducted and administered procurements, and maintain relationships with vendors
• Maintained awareness of new and emerging technologies and their impact on client engagements

Principal Business Consultant

Confidential

Responsibilities:

• Lead analyst responsible for requirements elicitation, gap identification and delivery of solutions for moderate to complex enterprise processes.
• Collected requirements and identified scope of projects
• Documented project work and developed functional design documents to support scope
• Developed use cases and conducted quality control testing of the deliverables
• Conducted user acceptance and end-user s, and supported customer rollouts
• Successful implementations of moderate to complex AMS/CRM systems with integrations to include, learning, fundraising, volunteer management modules …, as well as electronic commerce.

Confidential, West Hartford, CT

Manager of Technology Planning and Operations

Responsibilities:

• Directed the implementation of corporate strategic initiatives at various functional levels.
• Oversaw a $200K technology infrastructure with a greater than 95% uptime.
• Accountable for the profit and loss of an initial $225K+ business unit that grew into $370K profit center in two years, and that enjoyed a steady positive contribution to the organizational bottom line for that period.
• Led efforts to upgrade company’s ERP system. Assembled and worked with cross-functional teams to evaluate, select and implement a complete platform replacement valued at $100K+. This successful migration effort led to the establishment of a standardized financial accounting architecture, enhanced reporting capabilities especially with the introduction of business intelligence.
• Led a team effort that resulted in the design, deployment and delivery of a patient information registry to support clinical research. Project was completed within time and budgetary constraints.
• Key team member for the planning and implementation of a credentialing program that increased client association revenue by 100%.
• Implemented a change management process to ensure consistency and best practices in the use of technology.
• Responsible for the development of several strategic technology plans to support organizational direction and growth.

Confidential, Pittsfield, MA

Accounting and Technology Manager

Responsibilities:

• Accountable for the planning, architecture, deployment and administration of company’s wide-area network.
• Delivered to end-users and supported them with hardware and software issues.
• Conducted detailed evaluation of accounting functions. Recommended and installed a new in-house accounting system that consolidated practices and resulted in a $40,000 savings. Responsible for all accounting functions.
• Consolidated and automated several operational processes with the introduction of an organization-wide custom-built database application to track staff/clients activities and streamlined reporting to various government agencies.