PROFESSIONAL SUMMARY:

• A true Servant Leader with over 11 years of professional experience.
• Highly experienced in Consulting, Aviation, Banking/Finance and Logistic domains
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• IT users support and management
• Proficient in the use of Jira, Microsoft word, outlook, excel, PowerPoint and one drive
• High attention to detail, ability to work independently and prepare presentations that clearly communicate findings to the broader organization
• Determine workforce management strategies that will support operational strategies and then ensure that these workforce strategies are implemented
• Project implementation assistance and resolution management
• An excellent facilitator with excellent verbal and written communications skill set
• Proficient in technical documentation such as BRD, FSD, project charter and SOW
• Experienced in gathering project metrics and using same for planning and forecasting
• Experience in Agile techniques such as User Stories, ATDD, TDD, BDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games etc
• Successfully closed several small, medium and large projects
• Customer oriented and critical thinker
• Led a cross functional team of offshore and onshore members

TECHNICAL SKILLS:

• Finacle Core Banking Infosys, Oracle
• Agile project control
• Jira, Confluence
• Project Planning and execution
• Problem - solving skills, Communication skills and Negotiating skills
• Agile and Waterfall, Software Development Lifecycle (SDLC)
• Accuracy and attention to detail
• A high level of mathematical ability
• Problem and risk management
• Good interpersonal skills
• Gap, SWOT, Trend
• MS office suite
• Requirement gathering
• Framework: Scrum
• Processes gathering
• Conflict Resolution

WORK EXPERIENCE:

Confidential, TX

Scrum Master

Responsibilities:

• Track impediments and ensure timely resolutions
• Support the product owner to write user stories and acceptance criteria
• Support the team to become a self - organizing and high performing one
• Develop release plan and ensure value delivery based on timeline and stakeholders’ expectations.
• Summarize Jira reports and utilize same to plan the sprint, velocity and keep the project on track.
• Successfully closed several small, medium and large projects
• Experience in Agile techniques such as User Stories, ATDD, TDD, BDD, Continuous
• Coach the team in story point estimation using Fibonacci series and planning poker
• Integration, Continuous Testing, Pairing, Automated Testing, Agile Games etc
• Facilitate all the scrum events and ensure they fulfill the intended objectives/goals
• Optimize velocity through capacity planning.
• Act as a point of contact between stakeholders and the scrum team
• Support in fulfilling internal and external clients request
• Provide leadership and direction as a member of the safety and quality management team
• Act as a Lead for inventory, dispatching and shipping management

Confidential

Scrum Master/Project Manager

Responsibilities:

• Acted as a point of contact for dissemination of project information
• Experienced in gathering project metrics and using same for planning and forecasting
• Successfully closed several IT and non-IT projects in various departments of the Bank
• Implementing established policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the program.
• Captured minutes of meetings and ensure action plans are monitored to completion.
• Participated in scrum of scrums and discuss dependencies, impediments and kaizen
• Tracked impediments and ensure timely resolutions
• Work with management to prioritize business and information needs
• Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
• Mentored development teams in Agile SDLC and RAD best practices. Ensured the release of premium-quality applications that provided intuitive and secure experiences for users.
• Participate in SOS and coordinates with other scrum master as and when necessary
• Ensured continuous improvement through kaizen activities and sprint retrospective
• Facilitated all the scrum events and ensure that discussions aligns with the goals of the events
• Supported the team by ensuring stories are well estimated and user stories are well written
• Supported the product owner to ensure backlog refinement session are productive
• Motivated the team in order to improve their productivity and team collaboration
• Supported the team to become a self-organizing and high performing one
• Successfully closed several small, medium and large projects
• Collaborated with Product owners and Team members to meet sprint goals
• Assessed, monitored and reported on sprint progress, ensuring all tasks were conducted in compliance with best practice, scrum framework and organization’s policy
• Participate in the coordination of activities of internal project personnel, business teams, technology resources and external vendors
• Facilitated the scrum events and ensured they were kept within the timeboxed periods
• Analyzed operations and implemented updates to correct deficiencies and improve operations
• Facilitated s and coaching in story point estimation and writing user stories
• Interpret data, analyze results using statistical techniques and provide ongoing reports on Bank wide ATMs
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Working alongside teams within the business or the management team to establish business needs
• Monitor performance and quality control plans to identify improvements.
• Reporting the results back to the relevant members of the business for continuous improvement processes
• Reporting ATM downtime to relevant stakeholders in the Bank to work on maintaining uptime of 100% on a daily basis so that any impediments can be removed immediately
• Collaborating with IT programmers, engineers, and organizational leaders to identify opportunities for process improvements and recommend system modifications

Confidential

Business Analyst/Quality Analyst

Responsibilities:

• Facilitated meetings and followed up with executing action items
• Gathered project metrics and provide periodic updates to the stakeholders
• Analyzed functional and non-functional requirements and turned them into user stories with corresponding acceptance criteria
• Elicited requirements from different stakeholders using interview, survey, workshop, document analysis, and focus group
• Analyzed requirements and interpreted them into executable solutions
• Participated in all scrum events and ensured all assigned tasks are executed within the timeline
• Serve as a liaison between the business owner/stakeholders and the scrum team

Confidential

Intern

Responsibilities:

• Calibration of Laboratory equipment daily
• Reviewed the production process against the compliance and quality criteria
• Documented lessons learnt from all production activities
• Researched about manufacturing best practice and suggest improvement opportunities
• Provided support in product manual documentation