SUMMARY:

• Experienced in performing customer interviews to determine customer requirements or needs
• Analysis of functional requirements for developing software and testing solutions
• Well - versed in traditional and agile project management methodologies
• Developed and implemented effective customer programs
• Adept at verbal and oral communication with technical and non-technical customers
• Knowledgeable about basic database theory, data flow and design as well as report writing tools

TECHNICAL SKILLS:

Project Management Methodologies: Agile/Scrum, SAFe, Waterfall

Operating Systems: Microsoft Windows 10 and prior, MacOS IOS, AndroidLinux, ChromeOS

Software Applications: Microsoft Office Suite (Word, Excel, PowerPointOutlook); Microsoft Project, MS Visio, SharePointJIRA, Rally, SQL, Python, Git, Subversion, Jama Contour

WORK HISTORY:

Project Manager/Test Lead

Confidential

Responsibilities:

• Developed project schedules and test plans using Agile/SAFe methodology for testing features implemented in each Program Increment as part of Intel’s supply chain transformation.
• Coordinated testing between multiple Agile Product Teams, ensuring timely completion and all defects dispositioned
• Conducted Go/No Go meetings for production release and coordinated migration from test environment to production
• Worked with Business System Analysts, Business Transformation Analysts and Product Owners to develop End to End, System and User Acceptance Test cases for SAP Ariba and Fieldglass as well as SAP Maintenance Releases
• Organized and ran effective Skype meetings with remote teams across multiple time zones, domestic and international
• Provided direction to automation team on priority of test cases for automation
• Monitored project status using Rally, creating KPIs and sending out daily status reports to executive management

Business Systems Analyst

Confidential

Responsibilities:

• Developed Functional Requirements, User Stories and System Requirements for the Confidential
• Documented workflows using VISIO
• Created test cases for testing system changes
• Trained and supported end users

Freelance Tester

Confidential

Responsibilities:

• Testing web sites on various platforms and browsers
• Testing mobile apps for IOS and Android platforms

Project Manager

Confidential, Lake Oswego, OR

Responsibilities:

• Managed the delivery of a cloud based (AWS) provisioning and data analytics software product
• Coordinated weekly status meetings, wrote agendas and captured meeting minutes to track project progress while using active listening skills to ensure all relevant data was captured
• Prioritized with the development team the software changes needed to ensure customer issues were addressed in a timely manner
• Created and maintained detailed project schedules for onboarding new customers including documenting project issues, risks, decisions, and action items as well as other project documentation
• Managed external vendors to meet schedule commitments and mitigate fallout from delayed deliveries

Technical Marketing Engineer

Confidential, Hillsboro, OR

Responsibilities:

• Follow up with customers to reproduce technical issues they were experiencing
• Tested and documented software tools for Windows, Linux and Android platforms
• Analyzed documentation for new products for readability by customers of varying technical skills

Senior QA Engineer

Confidential, Beaverton, OR

Responsibilities:

• As a self-starter, identified and removed impediments causing software quality issues leading to reduction of defects and customer support calls by 20%
• As Product Owner, drove product roadmap, turning business requirements into stories and prioritized product backlog to meet customer and market demands
• As Scrum Master, facilitated daily standups, sprint planning sessions, retrospectives, tracking velocity, conducting retrospectives and removing impediments
• Maintained and developed test cases and automation scripts for testing requirements and mentored junior engineers in developing their software QA and leadership skills
• Developed material and conducted of software feature changes to customers, sales engineers and customer support team
• Assisted the customer technical support team in providing excellent customer service, communicating with customers of varying technical skills in solving challenging customer issues leading to increase in customer satisfaction.
• Developed performance metrics such as measuring progress to plan to provide organizational visibility and measure team performance

Validation Project Manager

Confidential, Hillsboro, OR

Responsibilities:

• Improved team performance going from consistently behind schedule to completing testing on complex projects to meet deadlines 95% of the time
• Analyzed requirements to develop solutions for software implantation and testing
• Created integrated test plans, test cases, test automation and authored technical documentation to ensure thorough software testing via traceability to requirements
• Created and managed project plans using standard project management frameworks
• Contributed to the development of documentation such as Readmes and user manuals to ensure accuracy and readability by audience of varying technical skills
• Provided for team members when introducing new software test requirements
• Assisted with customer support issues communicating by email or phone with customers of varying technical skills
• Created status reports and developed Key Performance Indicators such as test execution, defect densities, open defect counts among other metrics to measure software quality and team performance for reporting to senior management using effective verbal as well as written skills