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Project Manager Resume

Accomplishments

  • Lead a Multi-national, Multi-cultural, team through a very aggressive project timeline. Successfully completed project, ahead of schedule and on budget. Increased Productivity, Customer Satisfaction
  • Spearheaded Project to Analyze, Research and Create a User-Friendly Real Estate Business Software Program. Dramatically Reduced Transaction times, Improved Data Access, Agent Productivity and Customer Satisfaction.
  • Coordinated Internal & External Business, Development, QA, Engineering and IT Teams in developing a User Friendly Network Address Book tool. Increased Customer Satisfaction and Retention by 30%
  • Created, Installed and Managed an Efficient Automated Vendor Enrollment Plan that Saved $700,000 a year.

Education

MBA, International Business

Notable Projects & Research Papers

Sarbanes Oxley Compliance Project; IT Integration.
Data Analysis and Management; Focusing on Integrating Different Systems.
E-Business System Strategies & Integrations; The Legal Issues Involved.
Complete Life cycle of System/Application Development.

Technical Proficiencies & Knowledge

SQL, PL/SQL, Visual Basic 6.0, XML, SQL Server, Access, Word, Excel, PowerPoint, MS Project, MS Visio, and PeopleSoft, UML, Rational Rose.

Experience

First Data 04/2009 - Continue

  • Confidently Solved Business Problems Using Extensive Knowledge of Emerging Industry Practices.
  • Provide project management and/or project management support of a moderately complex nature for assigned areas of the Company.
  • Provides project status updates to the business stakeholders and coordinates their involvement in the projects.
  • Produce reports on assigned project deliverables to keep management apprised of project status, major issues, scope changes, resource changes and milestone achievements or misses.

Project Manager ,10/2007 01/2009
Confidential,

  • Managed Software System Development. Integration projects through all phases.
  • Escalate issues as required to appropriate project teams, business or counterparts.
  • Develop and maintain project plans, issues and action items, and project documentation
  • Coordinated with product management and development teams to improve customer satisfaction.

Business Systems Analyst,07/2006 09/2007
Confidential,

  • Documented and Validated Business Rules & Functional Requirements. Created Various, Useful, Artifacts.
  • Conducted Product Requirements Walkthroughs with Business and IT Team Members.
  • Reviewed and Edited Requirements, Specifications & Business Processes. Proposed Key Solutions.
  • Participated in designing and recommending potential IT solutions to the Line of Business per the Business requirements

Project Manager
Confidential,06/2005 07/2006

  • Led and/or assisted other Business Analysts with analysis and requirements management activities.
  • Applied project management knowledge and expertise to gauge system performance and assess risk.
  • Provided stakeholders with project status and outlook for success, and recommend project improvements.
  • Pushed creative thinking beyond the boundaries of existing industry practices and client mindsets.
  • Responsible for planning, conducting and directing the analysis of business problems to be solved with automated systems.

Business Analyst
CB Richard Ellis (Commercial Real Estate) 08/2003 06/2005

  • Provided expertise on current product functions and served as a resource for future product direction.
  • Worked with team to perform business functional design.
  • Designed system flows and information flows, and application user interfaces.
  • Documented a complete process for Free Seating for ongoing support and future implementations.

Systems Analyst
Confidential, 08/2001- 07/2003

  • Communicated project progress and status to IT manager and clients.
  • Tracked projects updated project plans and updated spreadsheets.
  • Provided assistance to customer and users on installing, and maintaining all operating systems and software.
  • Engaged in troubleshooting network and local security on machines to provide clients access to databases and prevent unauthorized access to network resources.

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