Project Manager Resume

Accomplishments

Lead a Multi-national, Multi-cultural, team through a very aggressive project timeline. Successfully completed project, ahead of schedule and on budget. Increased Productivity, Customer Satisfaction
Spearheaded Project to Analyze, Research and Create a User-Friendly Real Estate Business Software Program. Dramatically Reduced Transaction times, Improved Data Access, Agent Productivity and Customer Satisfaction.
Coordinated Internal & External Business, Development, QA, Engineering and IT Teams in developing a User Friendly Network Address Book tool. Increased Customer Satisfaction and Retention by 30%
Created, Installed and Managed an Efficient Automated Vendor Enrollment Plan that Saved $700,000 a year.

Education

MBA, International Business

Notable Projects & Research Papers

Sarbanes Oxley Compliance Project; IT Integration.
Data Analysis and Management; Focusing on Integrating Different Systems.
E-Business System Strategies & Integrations; The Legal Issues Involved.
Complete Life cycle of System/Application Development.

Technical Proficiencies & Knowledge

SQL, PL/SQL, Visual Basic 6.0, XML, SQL Server, Access, Word, Excel, PowerPoint, MS Project, MS Visio, and PeopleSoft, UML, Rational Rose.

Experience

First Data 04/2009 - Continue

Confidently Solved Business Problems Using Extensive Knowledge of Emerging Industry Practices.
Provide project management and/or project management support of a moderately complex nature for assigned areas of the Company.
Provides project status updates to the business stakeholders and coordinates their involvement in the projects.
Produce reports on assigned project deliverables to keep management apprised of project status, major issues, scope changes, resource changes and milestone achievements or misses.

Project Manager ,10/2007 01/2009
Confidential,

Managed Software System Development. Integration projects through all phases.
Escalate issues as required to appropriate project teams, business or counterparts.
Develop and maintain project plans, issues and action items, and project documentation
Coordinated with product management and development teams to improve customer satisfaction.

Business Systems Analyst,07/2006 09/2007
Confidential,

Documented and Validated Business Rules & Functional Requirements. Created Various, Useful, Artifacts.
Conducted Product Requirements Walkthroughs with Business and IT Team Members.
Reviewed and Edited Requirements, Specifications & Business Processes. Proposed Key Solutions.
Participated in designing and recommending potential IT solutions to the Line of Business per the Business requirements

Project Manager
Confidential,06/2005 07/2006

Led and/or assisted other Business Analysts with analysis and requirements management activities.
Applied project management knowledge and expertise to gauge system performance and assess risk.
Provided stakeholders with project status and outlook for success, and recommend project improvements.
Pushed creative thinking beyond the boundaries of existing industry practices and client mindsets.
Responsible for planning, conducting and directing the analysis of business problems to be solved with automated systems.

Business Analyst
CB Richard Ellis (Commercial Real Estate) 08/2003 06/2005

Provided expertise on current product functions and served as a resource for future product direction.
Worked with team to perform business functional design.
Designed system flows and information flows, and application user interfaces.
Documented a complete process for Free Seating for ongoing support and future implementations.

Systems Analyst
Confidential, 08/2001- 07/2003

Communicated project progress and status to IT manager and clients.
Tracked projects updated project plans and updated spreadsheets.
Provided assistance to customer and users on installing, and maintaining all operating systems and software.
Engaged in troubleshooting network and local security on machines to provide clients access to databases and prevent unauthorized access to network resources.

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