SUMMARY:

• Highly motivated technology professional with 14+ years of experience in managing complex, high visibility, strategic and enterprise - wide IT programs and IT infrastructure services.
• Consulting and managing US/UK based corporate programs involving End to End Program Management traversing through several phases between initiation and closing involving critical knowledge areas of integration through stakeholder management
• Leading projects for Clients across Banking (Bank of America), Retail (P&G) and Confidential industry (Cigna)
• Report to Senior Program Manager for Corporate IT Project Office PMO, Application Migration, DC infrastructure build-out with BU application migration for Prod, DR, Dev/QA environments.
• Delivered and managed projects in the different phases of IT project life cycle - initialization, planning, executing, controlling, and closure in a cross-functional environment with the criteria including effort ranging between 500-2000 person days, revenue ranging between $300,000-$20 million, medium/large projects, risk level touching medium/high, and many Partners/Suppliers involved across different location
• Relocated DR instance of all mission critical applications to another Data center in a different seismic zone ensuring high availability and recoverability involving optimum cost incurred on Hardware, Software and labor
• Adhered to Security and Compliance, and performed audits on IT Software and IT Infrastructure projects at the regular basis
• Expertise in delivering Data Center Management services and IT Infrastructure services including migrations, Disaster recovery, Network, Voice, Storage, Virtualization and Collaboration, and end user computing based on resilient systems to the Business Units coupled with strong relationships
• Mentor and guide Project Managers under span of control to make sure conversion and sustainability to Green project status
• Liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
• Manage project processes (initiating, planning, executing, controlling and closing) for projects. Drives product from concept/ideation stage through the product development governance process.
• In-depth knowledge of Infrastructure project management methodologies (ITIL, ITSM) Enterprise Data Center operations and NOC operations, ITIL based Service Delivery model along with expertise in managing Global projects.
• Support and Lead Program Change Management/Change Control Processes. Well verse with ITIL based asset management, change management, incidence management, problem management and release management best practices.

CORE COMPETENCIES:

• Infrastructure Design System Integration Integrated Solutions Performance Optimization
• System Management Change Management Configuration Management Asset Management Proof of Concepts Product Evaluations Strategy Development Processes
• Business Solutions Transition and Transformation Management Program/Project Management Data Center Management (Relocation/Migration/consolidation) Costing & Budgeting Strategic Planning Team Building and Leadership Managed Service Delivery IT Infrastructure Capacity Planning Disaster Recovery Planning and Execution Risk Management Resource Management Vendor Management

TECHNOLOGY SUMMARY:

OperatingSystems: MS Windows Server 95/98/NT/ 2000/2003/2008/2012 R2, Unix /AIX/Linux REDHAT

Hardware: Confidential Catalyst 2960 & 6500 switches and Routers, HPE Blades, HPE ProLiant DL Series, HPE Storagework, 3PAR Flash, Dell, IBM, EMC VMAX & VNX, NETAPP FAS2200 & 2500, F5 BIG IP 5000 & 7000

Virtualization: Hyper-V, VMware Vsphere 5&6, VMware ESX/ESXi, VI, P2V Assistance, Vcenter Converter and VMware Workstation 5

Applications: Microsoft Office 2007/2010, MS Projects and MS Project Server 2007/2010, Confidential Project and Portfolio Management (PPM), MS Visio, MS Share Point, Tivoli CCMDB, Tivoli (EQ) Enterprise Monitor, Symantec Enterprise Security 6.5, IBM Director, Confidential Open View, HPSIM, Confidential Service Now, Confidential Service Center for Change and incident Management, PeopleSoft 9.0

Additional Technology: AD, DHCP, DNS Network Cabling (LAN/WAN) TCP/IP, VoIP, SSH, HA, FT, LB, VPN, Network Security (Load balancing - GTM/LTM, Sync group), Firewall IPS

Other Tools: JIRA, CA CLARITY PPM Tool Scheduling, Cost Budgeting and Risk Analysis, IBM Rational ClearQuest

Web Technologies: HTML/DHTML, ASP, JavaScript, XML, IIS, SOAP, Web Services

PROFESSIONAL EXPERIENCE:

Senior Infrastructure Program/Project Manager

Confidential, New Jersey, Dallas

Responsibilities:

• Leading initiatives in Application Upgrades and Transformation for more than 20 Confidential Clients
• Managing replication, validation and data sync through bubble migration and cutover phases
• Tracking and reporting progress/status and engaging Senior Leadership on Milestone reviews
• Driving and facilitating solution building by liaising with various teams - platform, security, network, Windows AD etc. on problem solving at tactical and operational levels
• Coordinating server builds and Windows Server 2008 Decommission with build team, solution architect and application team
• Manage Service now and Change requests and track them to closure.
• Hosting weekly status reviews with Project Managers on red/amber projects and providing guidance to mitigate or eliminate red ball items

Senior Infrastructure Project Manager

Confidential, Atlanta, New Jersey

Responsibilities:

• Requirements gathering, SOW and Master Service Agreement creation and coordinate Charter approval process
• Project Initiation, planning, scheduling, risk management, change control, strategic client management, leadership reporting, incorporating TDLC, coordinate unit, model and prod testing.
• Liaising with CMDB team for identification and networking with Application / System Owners
• Facilitating Technical bridge for deliberation between tech, DBA team and Application Owners
• Root cause and deep dive analysis related to issue and problem management
• Convene and coordinate UAT bridge and Test verification and notify all key stakeholders on project progress
• Design and planning for Data Center modernization, transformation services involving server builds - Wintel, Unix and Linux, VMware migration

Infrastructure Project Manager

Confidential

Responsibilities:

• Design and planning for Data Center modernization, transformation services involving mainframe, midrange technologies and data engineering, data integrity, data quality, reporting and predictive analytics.
• Design and reengineer existing Data Center layouts designs
• Architect new solutions for optimizing existing servers, networks, layouts and applications.
• Assist IT Operations team to plan, build, configure and test physical and virtual infrastructure components and connectivity in Company datacenters across North America.
• Collaborate with IT team to deliver business driven projects and initiatives, new capabilities and infrastructure enhancements.
• Collect, collate and organize technical information needed for future procurement solicitations.
• Conduct vendor evaluation, gather project requirement and document it as SOW, RFP, Memo and Exhibits
• Calculate complex requirements of growth, business continuity, and disaster recovery using best practices
• Build strong relationships with suppliers, internal clients (e.g. IT, LOB Project Managers, Senior Management) and business partners (e.g. IT, Legal, Finance/Planning)
• Work with onsite Infrastructure & Operations team on datacenter migration projects, commission & decommission hardware in datacenters.
• Process hardware/services requests including obtaining quotes, creation of the acquisition package and obtaining approvals for proceeding. Process documentation to initiate Installation and configuration of new/existing servers, storage and networking in both physical and virtual environment in accordance with standards and project/operational requirements.
• Review technical decisions and articulate pros/cons of technology options based on experience, industry knowledge, and best practice.
• Provide regular communication to leadership team. Coordinate projects meetings as required. Serve as the day-to-day point of contact who will drive works streams to meet deliverables.
• Leverage existing, develop new and when necessary terminate low return vendor relationships.
• Procurement Process for Purchase Orders / Commitments, Hardware/Software Capital & Expense.
• Oversees the economical and effective utilization of computing resources including equipment supporting the Windows platforms and storage devices.
• Produce weekly status reports and metrics & Manage project artifacts in MS Office including Visio, MS Project MS Excel and publish them on SharePoint hub.
• Support and Lead Program Change Management/Change Control Processes to adhere ITIL guidelines for Asset, Incident, Problem and Change Management & Service Management.
• Awarded Customer Hero and ITO Hero in 2014 and 2015.

Infrastructure Project Manager

Confidential

Responsibilities:

• Manage the project considering integration of the network layout, components and carriers, telecom partners, support resources, network performance requirements and SLA levels, scope definition, Team buy - in and planning of PLC phases.
• Develop Project Plan based on network design/layout, gateway redundancy, procurement of equipment and configurations, MPLS and VPN support and network monitoring, Target dates and deliverables, cost and schedule estimates, risk assessment and variance control, reporting and documentation
• Scheduling facilitated project planner and WBS measurement tools - CPM, PERT and GANTT charts
• Cost estimation and Budget Allocation - Make vs Buy or Buy vs Lease decisions, shared resource churn and alternative cost analysis based on type of funding
• Organize project review meetings, ensuring MOM update
• Report to the steering committee, raising strategic issues.
• Prepare Weekly Status Reports (Milestones and Project Records) and Project Change Requests.
• Metrics management and construing EVM, SPI, CPI, ETC, EAC etc.
• Liaise and motivate project team members.
• Coordinate and follow-up with technical and delivery leads on issues related to enhancements, procurements or roadblocks if any
• Identify, categorize and manage the project risk in addition to PI matrix and documentation of Risk Logs (RAID)
• Project Health check, project completion percentage and keeping a tab on project status(red, green, amber)
• Communicate project status to project sponsor, all team members, and other relevant stakeholders and involved parties. Project documentation, deliberations on learning points and Project Closure
• Support existing production, Pre-Production and disaster recovery datacenters at multi geo location.
• Discuss project plan with internal and external stakeholders to analyze information needs and functional requirements for products and services.
• Translates requirements for projects, enhancements and fixes into technical design specification include Systems Requirements Analysis, Functional Specifications and Systems Delivery Specifications; Transaction Data Analysis.
• Coordinated with Business Analyst, System Engineers, DevOps, Storage and Networking team in the development of business solutions to satisfy project requirements of security and disaster recovery.
• Capture and process the customer information to build a solution that addresses the requirements while considering the solution’s efficiency, flexibility, scale-ability, reliability and availability.
• Work with System Architect to design & implement IT infrastructure datacenter migration steps & communicate status of migration plans.
• Conduct technical presentations to provide a holistic view of the over-all architecture being recommended given customer requirements.
• Define project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
• Follow System Development Life Cycle (SDLC) models in Agile (SCRUM, KANBAN) methodologies.
• Perform all data center functions and processes (production operations, network, change control, DR/Business recovery, helpdesk, systems management, and facilities) with a focus on application, server, storage, and database technologies in 24 x 7 environments.
• Process documentation to initiate Installation and configuration of new/existing servers, storage and networking in both physical and virtual environment in accordance with standards and project/operational requirements.
• Review technical decisions and articulate pros/cons of technology options based on experience, industry knowledge, and best practice.
• Provide regular communication to leadership team. Coordinate projects meetings as required. Serve as the day-to-day point of contact to drive works streams to meet deliverables.
• Leverage existing, develop new and when necessary terminate low return vendor relationships.
• Procurement Process for Purchase Orders / Commitments, Hardware/Software Capital & Expense.
• Oversees the economical and effective utilization of computing resources including equipment supporting the Windows platforms and storage devices.
• Produce weekly status reports and metrics & Manage project artifacts in MS Office including Visio, MS Project MS Excel and publish them on SharePoint hub.
• Support and Lead Program Change Management/Change Control Process to adhere ITIL guidelines for Asset, Incident, Problem and Change Management & Service Management using Confidential Service Manager tool. Use JIRA tool for Story, Epic or bug reporting for Service request management.

Deputy Project Manager

Confidential, San Jose

Responsibilities:

• Discuss project plan with internal and external stakeholders to analyze information needs and functional requirements for products and services.
• Coordinated with Business Analyst, System Engineers, Developers, DBA, Storage and Networking team in the development of business solutions to satisfy the requirements of security and disaster recovery
• Define project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
• Produce architectural documentation and technical specifications to present the proposed solution to the customer and answer any questions, concerns that may arise.
• Identify project risks and proactively drives business partners to quantify and resolve issues. Maintain detailed open issues logs and driving resolutions.
• Perform procurement process to place purchase order for hardware and software as per project requirement
• Consolidate physical servers to Virtual servers with VMware Converter P2V and procures new hardware and upgrade DAS Storage.
• Work as Configuration manager to adhere ITIL guidelines for Asset, Incident, Problem and Change Management & Service Management. JIRA for Service request management
• Produce weekly status reports and metrics & Manage project artifacts in MS Office including Visio, MS Project MS Excel and publish them on SharePoint hub.

Team Lead

Confidential

Responsibilities:

• Support production and disaster recovery datacenters at multi us location in 24 x 7 environment.
• Build Pre-Production datacenter environment in New Jersey datacenter and new DevOps lab in NY datacenter
• Installing, configuring and maintaining Win 2003 Servers. Upgrade servers from 2000 to 2003 OS.
• Configure ILO on ProLiant Servers for remote management access.
• Provision network connection and configuration as per requirement.
• Create, change, and delete user accounts in Active Directory
• Configure and Maintain DNS, DHCP and WINS on Windows 2003 Server.
• Manage Installation and configuration of new/existing servers
• Troubleshooting group policies, configurations and applications to resolve incompatibilities. Work with respective teams to resolve the Windows Active Directory, LDAP authentication.
• Apply security patches, firmware and device drivers upgrade using WSUS
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Perform all data center functions and processes (production operations, network, change control, DR/Business recovery, helpdesk, systems management, and facilities) with a focus on application, server, database technologies in 24 x 7 environment
• Provide Tier II support to 24x7 IT Operations team to Investigate and troubleshoot issues, Repair and recover from hardware, SQL or software failure

Junior Processing officer

Confidential

Responsibilities:

• MIS processing and report generation
• Server installations, upgrades, routine maintenance and configuration
• System administration (SA) for systems running on Windows and Red Hat Linux
• Troubleshoot group policies, configurations and applications to resolve incompatibilities
• Configure and administer Active Directory on Windows 2003
• Install and configure FTP and Internet Information Services, (IIS 5/6)
• Built LAN, tuned and monitored network, configured DNS, WINS and DHCP services. Hands on Experience on creation and maintenance of user accounts and mailboxes
• Administration of Microsoft Exchange server
• Performance tuning, hardware upgrades, and resource optimization as required