SUMMARY

Certified IT project professional skilled at directing global virtual teams, developing detailed project plans, mitigating risks, and managing stakeholder expectations. Expert in managing competing priorities, negotiating, and controlling scope creep. Passionate learner who constantly seeks new challenges to expand knowledge and effectiveness.

AREAS OF EXPERTISE

• IT Integrations & Migrations
• Resource Planning & Scheduling
• Stakeholder Communication
• Telecommunications & Call Centers
• Business Analysis & Requirements
• Budget Planning & Financial Tracking
• Status Reporting & Team Meetings
• Risk & Issue Management

PROFESSIONAL EXPERIENCE

SENIOR IT CONSULTANT

Confidential, Minneapolis, MN

Responsibilities:

• Managing IT integrations for Mergers & Acquisitions using CA Agile (Rally) tool to track and manage 6 - 9 concurrent projects.
• Lead remote agile teams through discovery, design, plan, build, and implementation stages according to security integrity (PHI/PII/PCI).
• Conduct approval gates by presenting builds and release readiness to leadership and clients according to Agile Release Train cadences.
• Schedule, prepare and hold “Go/No-Go” meetings with stakeholders.
• Conduct support calls and drive issues to resolution.
• Track resource allocation and report status via Clarity PPM tool.

Sr. Scrum Manager

Confidential

Responsibilities:

• Managed IT Security NAC (Network Access Control) project for North America locations with a team of 20+ team members.
• Served as Scrum Master and Product Owner using Jira software to lead daily stand-ups, sprint planning, sprint retrospectives, and backlog grooming.

Sr. IT Project Manager

Confidential

Responsibilities:

• Managed email and fax integration projects for Mergers & Acquisitions using PPM Optics (CA Clarity) and Swift Kanban boards to track and manage typically 4-6 concurrent projects.

Confidential, Eagan, MN

Program Manager

Responsibilities:

• Prepared budgets by collaborating with clients, submitted financial proposals to gain approval from leadership, and managed projects through all SDLC phases from initiation to operational use.
• Performed presentations to stakeholders and leadership on status and migration strategy, gaining approval through each project stage through closure and conducted Lessons Learned sessions.
• Worked with IT service owners to integrate domains (WAN/LAN, Telephony, Contact Center, Desktop, Messaging, VPN, Security, Storage) to meet acquisition strategy while ensuring seamless transition.
• Partnered with architects, engineers, and developers to determine design, implementation and testing; led scope and requirement sessions, and participated in technical feasibility discussions.

Confidential, Edina, MN

Sr. IT Project Manager

Responsibilities:

• Managed 2-year VoIP project for citywide Government in Rochester, MN (45 City/County/School locations) while controlling a positive customer reference and continued annual revenue stream.
• Gathered business requirements and articulated to IT team to ensure technical designs met client expectations. Led clients through User Acceptance Testing (UAT).
• Effectively tracked budget, tasks and timelines; and approved change requests to keep project plans on schedule and within scope according to SOW (Statement of Work) agreements.
• Communicated weekly progress to stakeholders (internal, external, third-party vendors).
• Conducted project closure meetings to gain customer sign-off and invoicing acceptance.

Confidential, Minneapolis, MN

Technical Architect - Network Services & Telecommunications

Responsibilities:

• Managed $2M videoconferencing refresh project from H.320 to IP (H.323) network for 120 rooms globally.
• Managed $ Confidential upgrade project for Avaya PBX platform at 14 Marshall Field’s department stores to bring end-of-life (EOL) systems up to product support compliance.
• Served as technical advisor on vendor RFP evaluation for local & long-distance services (Verizon to Sprint).
• Served as lead and vendor liaison for telephony network RFP (Avaya vs. Cisco) for Confidential stores.
• Served as project lead for major telephony initiatives including planning, executing, monitoring, controlling, closing and communicating weekly status to stakeholders.
• Led installations for Avaya PBX platform in stores and Distribution Centers (DCs). Determined new store prototypes.
• Led upgrades for circuits, equipment, and software for 1,500+ locations.
• Responsible for analysis, design, deployment, and support of telephony solutions for stores and DCs.

Confidential

Telecommunications Manager

Responsibilities:

• Managed and supported team of 5 responsible for toll-free network and 9 call centers operations for Care Management Centers; trained call center supervisors on reporting and workforce management software; designed and edited call-flow routing to improve efficiency for enhanced customer experience.

Confidential

Network Supervisor

Responsibilities:

• Audited invoices resulting in over 20% annual savings within first 6 months of employment.
• Consulted business unit managers on call center solutions, call routing efficiencies, and process improvements.
• Project managed Nortel to Avaya PBX cutover involving 3,000 stations with 5 major call centers.
• Coached, developed and interviewed technical staff of 4 team members.
• Managed vendor and third-party relationships.