SUMMARY:

• Excellent written and verbal communication skills.
• IT Program/Project Management and Consulting.
• 17 + years of progressive IT experience as Project Manager, Single Point of Contact, Developer and Business Analyst
• Executed and delivered client projects (varying in size from $100k to $4M) and containing multiple vendors in different locations, in a timely manner, within budget and with high standards of quality/consistency.
• Possess knowledge of CMMI, PMI, and SDP.
• Strong skills in QA standards and Software Development processes.
• Repeated success in taking projects that are “Red” and bringing them back on track.
• 5+ years of mentoring other PMs in best practices.
• Strengths include resource management (on and offshore), Project Plan, Risk Management, Change Management, status reporting, and partnering closely with business stakeholders to achieve consensus on major project deliverables.

TECHNICAL SKILLS:

Microsoft Office applications: MS Project, Clarity, MS Access, Rational ClearCase and ClearQuest, Sharepoint

Supported the following types of systems: Automated Clearing House, Sales and Marketing, Human Resource, Accounts Receivable, Accounts Payable, General Ledger, Payroll, Customs, Supply Chain and Engineering/Design.

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills

Technical Project Manager

• $3.4M; Over 40 impacted applications; Over 20 project team members
• Reported up status and financials to senior level management (including Senior VPs)

Confidential

Senior Project Manager

• SharePoint Admin for portfolio of 13 software applications.
• Manage/mentor 3 Project Managers who each handle 15 - 20 projects at one time ranging in size from small to medium.
• Forecast and report on project financials and status for every project in portfolio (not just my own) using Ford tools.
• Assist in issue/risk identification, resolution and mitigation.
• Manage 2-5 projects at one time ranging in size from medium to large.
• Establish project schedule, status reporting, financial forecasting and reporting, identify risks/issues as well as mitigation strategy. Communicate and report to upper management.
• Manage technical team by tracking effort, handling project issues, interface with customer.

Confidential, Troy, MI

Consulting Project Manager

• Interfaced with customers for requirements gathering, establishing project schedule, and maintaining status.
• Managed technical team by assigning tasks and tracking effort, handling project issues, and liaison to customer.
• Reported to upper management on status of projects, projected and actual revenue for projects.
• Managed contracts with subcontractors, including resource management, billing, terms of contract etc.

Confidential, Southfield, MI

Cardinal Health Canada Implementation - Project Manager

• Interfaced with customers in Canada and developers in Austria.
• Reported status and escalated issues to upper management (Vice President).
• Created Business Requirements, Project Schedule, Resource Plan, Risk Management Plan, Project Issues and Log and other documents necessary to easily coordinate and manage the project successfully.
• Assisted team with Technical Design and Test documents in order to expedite project and meet customer’s aggressive schedule.

Confidential

Production Support Manager

• Monitored workload for and delegated to the support team.
• GM Point/Contact for escalation.
• Identify and improve support processes.

Confidential

GM IS&S supporting Employee Benefits - Project/Program Manager

• Managed complex, multi-phased projects and project managers within the GM Employee Benefits (GM EB) organization between GM, Fidelity Investments and other third party vendors, including EDS, Mercer, Bank of America, Blue Cross and Blue Shield and Budco using SDP.
• Consulted with GM Subject Matter Experts and the Fidelity project team to manage Health Care Plans, Defined Compensation and Pension projects through all phases of project life.
• Managed the deployment and implementation of product enhancements and fixes within the GM EB space using SDP.
• Worked with GM managers to develop detailed business requirements, data architects to improve data access performance, and QA personnel to create end-to-end system tests to ensure that the application functioned in accordance with the specifications.
• Tracked and reported project statuses to all levels of GM management (including Vice President)
• Performed risk and issue identification, analysis, escalation and corrective action activities when deemed necessary.
• Acted as change agent while mentoring project teams in applying best practice project management principals.
• Oversaw employee benefit projects with budgets ranging from $10,000-$4 million.
• Assisted in creating a set of processes similar to SDP as way to teach software process best practices to Fidelity Investments and other 3rd party vendors.
• Led project to bring data for Delphi employees back to GM and ensure their benefits were correctly calculated and input into GM systems.

Confidential

Service Parts Operations Mercia Lincs Upgrade - Project Manager

• Initiated and planned project as required by SDP.
• Assisted Business Analyst in gathering requirements and creating test documents.
• Updated SDP project plan for all phases of the project using MS Project.
• Tracked project and provided regular reports to upper level management (ACS and GM) and project team.
• Single point of contact for GM IS&S customer.

GM Total Online Processing System - Technical Leader

September 2004 - February 2005

• Reviewed high level requirements for small to medium sized projects to create an estimate of size.
• Created technical designs for small to medium sized projects.
• Complete coding and unit testing for small to medium sized projects.
• Coordinated and participated in System, Integration and User Acceptance Testing.
• Mentored off shore resources on processes, mainframe and PC tools/software.

Confidential

Confidential Profit Sharing System and Rewrite Project - Project Lead

• Implemented a new process to gather and document requirements for use through the life of the project.
• Created templates for status reporting and defined periods for status reports.
• Coordinated workload of team.
• Coordinated effort to design, write and implement the new profit sharing system.
• Attended status review meetings and provided reports to upper level management and the project teams.
• Performed reviews of team members’ work (proposals, requirements, design, code, test results etc.)

Confidential

Sr Programmer/Analyst

• Using COBOL and JCL designed, wrote and implemented a system to convert flat files to tables in a DB2 database for Confidential ’s new payroll system in PeopleSoft.
• Performed reviews of team members’ work (requirements, design, code, test results)

Confidential

Sr Programmer/Analyst

• Using COBOL and JCL, enhanced existing programs and wrote new programs based on customer requirements.
• Performed reviews of team members’ work (requirements, design, code, test results)
• Interfaced with the users to resolve system problems.

Confidential

Sr Programmer/Analyst

• Using COBOL and JCL, designed and wrote a new system to calculate and make payment for Confidential ’s Holiday Award and Christmas Bonus.
• Performed reviews of team members’ work (proposals, requirements, design, code, test results etc.)

Confidential

Project - Sr Programmer/Analyst

• Using COBOL and JCL, designed, wrote, implemented and supported programs that create files with all the data needed to make pay stubs viewable online.

Confidential

Saturn Service UAT - Project Leader

• Coordinated, scheduled and acted as primary contact for UAT of Saturn Service enhancements to EOPTS (the communication link between engineering and order processing).
• Assisted with testing for Saturn Service enhancements to GPDS ( Confidential ’ automotive releasing system).
• Reviewed and executed test plans to ensure completeness for both systems.

Confidential

Information Analyst and Project Leader

• Researched and communicated technical impact of new software installation or upgrades.
• Coordinated installation/upgrade schedule with SMC Integration Team based upon needs of systems within organization.

Confidential

Information Analyst

• Met with User group to define and develop requirements; worked with Account Manager to develop ’97 - 99’ outlooks.
• Completed and coordinated construction and maintenance of on-line applications, reports and batch programs using PL/I.
• Coordinated and implemented changes to daily and nightly batch schedules using CA7/11.
• Completed construction and maintenance of on-line applications, reports and batch programs using PL/I and COBOL II.
• Subject matter expert and customer interface for 2 subsystems.
• Mentored and trained new hires and interns.
• Coordinated and executed conversion from Control M/R to CA-7/11 & Y2K readiness.