Software Engineer - Technical Lead Resume, Irving, TX - Hire IT People

SUMMARY:

Driven, flexible, well - rounded, resourceful, and experienced Software Engineer Technical Lead/Project Manager/Product Owner with 10 years of experience in creating a personalized client experience by identifying workflows and processes that improve efficiency, increase KPIs, and elevate overall engagement.

TECHNICAL SKILLS:

Programming languages: Java, Python, C#, C++, C

Framework: Spring Framework, UNIX sockets, POSIX threads

Web Technologies: HTML, Bootstrap, JavaScript, jQuery, HTML

Database: SQL Server, PostgreSQL, MySQL

EHR: Epic, Allscripts, Cerner, PHI, HIPAA, FHIR

CRM: Salesforce, MSDynamics, ServiceNow

Other: Cisco Finesse Desktop, UCCE, ICM, IVR, Git, Tropo Cloud, and CVP

PROFESSIONAL EXPERIENCE:

Product Owner - Project Manager

Confidential, Irving, TX

Responsibilities:

Develops project plan that includes sprint, release and build, repository management, and continuous integration and planning with the Process owner.
Defines the product requirements and specifications including the criteria of a minimum viable product (MVP) using an iterative model of observation, reflection, development, and modification.
Develops user stories and acceptance criteria’s in each Sprint and prioritize issues in the backlog making sure that the high-risk ticket items are resolved.
Delivers the finish product to the business and sales that will be deployed in the client pipeline. o Increases team productivity from 50% to around 100% based on the issues outlined and resolved in Jira.
Collaborates with the CTO and COO to outline changing business requirements and analyze the current customer landscape with regards to technology, client needs, and client satisfaction.
Supports clients in their deployment, issue resolution, and software upgrade which includes healthcare institutions, and Fortune 100 companies.

Software Engineer - Technical Lead

Confidential, Irving, TX

Responsibilities:

Collaborated closely with the principal as part of the Research and Development (R&D) team to research, evaluate, and develop different tools and technologies that can be used by the product and services team.
Led Product Engineering team (QA and DEV) in translating business requirements into a software design and responsible for tracking and validating features of the product
Designed solutions and integrated it with different CRM applications and EHR platforms into the Contact Center improving patient engagement and experience
Designed, developed, and tested Electronic Health Record (EHR) RESTful API connectors for Epic with extensive knowledge in Allscripts and Cerner
Organized the company’s QA Team in validating the company’s proprietary product as an SME, helped in achieving the minimum viable product and tracked the progress using Agile methods.
Mentored new software engineers with matters related to Cisco Unified Communications Enterprise (UCCE) Technology and Collaboration Stack
Led a team of 8 developers and 4 QA team members

Senior Software Developer

Confidential, Irving, TX

Responsibilities:

Designed, implemented, and tested the Web Application Project into modules using ASP.NET MVC framework.
Designed and developed database schema, stored procedures, and database queries using SQL Server

Technical Lead - Software Engineering

Confidential

Responsibilities:

Organized and lead the team in the design, development, testing, and integration of the Control Plane Software (C-Plane) for NEC’s inventory of optical equipment.
Involved in client-facing activities that includes requirements gathering, analysis, show- and-tell demos, and end-to-end software integration with the different components made by the other vendors.
Mentored incoming engineers by volunteering as a technical resource and/or proctor for the onboarding trainings in Linux, C++, Web, and Java.
Led a team of 6 developers

Software Engineering Bridge Trainee Bridge Training Program

Confidential

Responsibilities:

Developed a board game that is a combination of Math and checkers with artificial intelligence.
Designed and developed a management application based on Common Information Model (CIM)