Senior IT Project Manager Resume

SUMMARY:

A results - oriented senior technical professional with a proven record of delivering high-value technology solutions through effective leadership and the optimal leverage of people, process and technology.

TECHNICAL SKILLS:

Program & Project Management | Business Analysis
Software Development Life Cycle (SDLC) - Waterfall | Agile | Hybrid
Integration | Infrastructure | Data Center Migration | Technology Refresh
IT Strategy | IT Management | Business Continuity | Disaster Recovery
Budget | Finances | Estimation | Reporting | Data Analytics | Metrics | KPI
ITIL Service Management - Incident | Release | Change | Problem Management
Application Support |Technical Support | Escalation Management
Modern Application Architectures - Cloud Computing | Microservices | APIs | DevOps
Confidential Azure | Confidential Dynamics 365 (CRM & ERP) | Power Platform
Cloud Computing | Azure Data Lake

EXPERIENCE:

Senior IT Project Manager

Confidential

Led Public Key Infrastructure (PKI) Data Center Migration project successfully and achieved cost savings goals by cutting the unnecessary hosting and maintenance cost by 20%.
Provided project status to the stakeholders consistently
Liaised PKI Infrastructure buildup project to support OnStar applications in Asia region.
Developed peer, cross-functional, and cross-business relationships to maximize best practice usage, produce quality output, and successful project delivery.

Program Manager

Confidential

Scrum Master & Software Engineering Program Manager for Universal Payout Platform. Overall responsibility for modernizing the platform that manages financials i.e. $3B in payments to Confidential partners and up to $15M in payments to external development groups.
Facilitated team and cross-team retrospectives to build good working relationships among the 4 agile teams across 3 regions in matrix organization.
Successfully shipped Project Sirius Wave 1, a critical operating model transformation initiative involving over 60 applications, with significant impact across multiple personnel, systems, and processes at all levels of the organization.
Coordinated the flow of key information and communications between diverse teams regarding the health, direction, and progress against milestones for multiple initiatives.

Senior IT Program Manager

Confidential

Recognized for leading Windows 10 Product Activation Launch efforts, bolstering the success of the debut of the company’s flagship product; additionally, led similar efforts relating to Windows 7, 8, and versions 14 and 15 of Confidential Office.
Partnered with multiple IT teams to direct business continuity and disaster recovery exercises for 31 applications; successfully met all compliance deadlines.
As a Scrum Master continuously improved internal processes to stabilize product activation application portfolio and enhanced customer experience.
Led data center migration project to achieve cost savings by moving to virtual machines and to lastly to Azure data center.
Secured gains in Quality of Service through the coordination of an initiative to build telemetry for E2E services, providing insight that served as the foundation for improved customer experiences.

Business Analyst | Service Engineer

Confidential

Gained valuable experience as a new hire through incident management for level 1 and level 2 issues; developed agility across multiple applications, surpassing customer expectations.
Facilitated the successful delivery of multiple projects in the role of Business Analyst and Service Engineer.
Improved and optimized internal operational and business processes for improved customer experience.
Deployed line of business applications in pre-production and production environments.
Executed the stay current (security patching, expiry object maintenance) initiatives, designed to ensure that production environments remain updated with the latest patches and updates.