SUMMARY

• Project Manager with 11 years of professional experience managing multiple objectives within business organizations and IT projects.
• Known for developing business & customer insight quickly, which transfers value back to the client through developing specialized plans that meet their expectations.
• A visionary that has the ability to see the big picture & recommend solutions that lead to immediate results.
• Successful in driving projects and programs from inception to closure with varying levels of complexity, planning, communications, and reporting.

AREAS OF EXPERTISE

• Compliance & Business Analysis Forecasting & Budget Analysis Project & Program Management Sales & Product Training Change Management Agent SaaS Implementations

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential

Responsibilities:

• Lead the development of an On - Call Team program to the entire IT Department to include training, documentation development, and operational management of the entire process.
• Manage the re-implementation of the City's Service Desk management system (Cherwell), to include the development of an IT Service Catalog and the improvement of specific processes and automations as it relates to functional support.
• Responsible for coordinating a Change Management Policy, establishing a change management foundation that improved resource management, business IT processes, and modes of operations.
• Projects I have deployed or are current active projects: Core Firewalls, Servers, PC Replacement Program, Software Upgrades, Service Desk Application Upgrades, Product Implementations, Backup & Recovery, Software Monitoring Tools, and Process Improvements.

Project Manager / Program Manager

Confidential, Denver, CO

Responsibilities:

• Oversee the development of diverse projects from planning to post-launch; resulting in multiple contracts awarded resulting in monthly recurring revenue.
• Oversee social media client program initiatives to include planning, pilot test, deployment & training.
• Managed various initiatives within large corporate telecommunications company to include sales team development, reporting metrics and analysis, and internal channel development.
• This resulted in finding gaps impeding channel acceleration and improving operating efficiency over 30% in 90 days.
• Led public safety projects including SOW management, vendor management, and conference planning and training.
• This resulted in state contracts and recurring Public Safety Access Point training.
• Led the development and implementation of a public safety Salesforce platform community to launch nationwide to multiple public service agencies including planning, deployment, pilot testing, and launch.
• Led all non-profit initiative’s including donor management, event management, job employment group, sponsorships, and community development resulting in community partnerships.

Project Manager / Technical Implementations Consultant

Confidential, Dallas, Texas

Responsibilities:

• Reduced project errors by 30% through stakeholder communication & training through each project initiative.
• Mitigated customer’s risk by 60% by leading the development, training, and expectations of government and credit card regulations.
• Conducted analysis to understand business performance & discovered process improvement opportunities, leading to improved multiple efficiencies in 30 days.
• Led development and coordinated with Marketing department in creation of print & first time digital collateral, doubling product adoption in 30 days.
• Analyzed reporting metrics to capture usage rates across all product suites and trained clients on sales practices.
• Established marketing campaigns, increasing product optimization by 50% in 90 days.
• Developed the first custom live training program based on functionality, best practices, and sales performance coaching, reducing resolution tickets by 30% each month.
• Managed execution of SaaS migrations between platform, improving processing efficiencies over 40%

Confidential, Dallas, Texas

Licensed Personal Banker

Responsibilities:

• Acquired, retained & deepened client financial relationships, doubling the retention rate in six months.
• Collaborated with partners & vendors to capture new leads, doubling ROI levels in less than 10 months.
• Developed innovative solutions & local community involvement, improving customer growth in 90 days.
• Cultivated relationships with select high net worth clients, bringing in more than 10 million in business.
• Trained clients on software platforms and upsold products based on solutions discovered.

Branch Operations Manager

Confidential

Responsibilities:

• Facilitated performance valuations & development, resulting in key performers in less than six months.
• Led branch sales development incorporating multiple product lines, increasing profits from 15 million to over 45 million in less than 10 months.
• Directed all security compliance standards to meet audit passing, awarding incentives to the staff 2 years in a row.
• Analyzed P&L reports & branch financials, improving customer service turnaround in less than 90 days.
• Coached teams on effective sales process, generating in new business for every 2 out 5 clients.