Senior Product Manager Resume Washington, DC - Hire IT People

SUMMARY:

Experienced performance focused team leader with a demonstrated track record of process improvement and on time delivery.

SKILLS:

Scrum Agile and Waterfall Project Management experience; Project Forecast and Budgeting; Microsoft Excel, Word, PowerPoint, Access, Project; JIRA; Confluence; Appian; Amazon Web Services; Siebel; PGA Tour, Marshall / Hole Captain; Boy Scouts of America, Den Leader

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior Product Manager

Responsibilities:

Collaborate with the interdisciplinary team to monitor and manage IT contractors, including contract scope, funding, and burn rate
Direct team of 30 Business Systems Analysts, Developers and Database Administrators for legacy JAVA / Oracle and new development streams
Business process management software implementation and maintenance oversight
Train internal and contracted employees on business processes and best practices

Sr. Program Manager / Agile Product Owner

Confidential

Responsibilities:

Drafted and verified systems requirements
Developed and led User Acceptance Testing strategy, plans and implementation
Led the Business Systems Analysis team for system requirements.
Provided prioritization for team of 20 Developers, Business System Analysts

Program Manager

Confidential

Responsibilities:

Investigated and resolved invoicing, applications, appeals and other ad hoc issues between Confidential, applicants, and the service providers
Identified systemic and individual issues for resolution by working with all divisions of Confidential and contractors to resolve IT, instructional, communications and financial issues
Investigated and resolved complaints from external stakeholders and determined merits of complaints
Investigated and resolved constituent questions and issues from Congressional offices

Program Manager

Confidential

Responsibilities:

Developed and conducted an outreach program for those audited designed to reduce the number of appeals and mitigate future audit findings
Ensured program compliance with all applicable rules, regulations, and procedures by providing guidance and oversight to the appeals team
Performed quality reviews of appeals and assisted in streamlining the appeals process
Provided support to post - commitment processes

Program Manager

Confidential

Responsibilities:

Annually conducted 20-30 site visits nationwide to investigate waste, fraud and abuse
Conducted single day trainings for individuals and groups
Lead, trained and managed internal team of Assistant Program Managers
Directed 20 consultants conducting 700 nationwide outreach and compliance site visits of applicants annually
Negotiated ongoing contract deliverables and modifications
Coordinated the reporting and analysis of the outreach and compliance findings from the site visits

Assistant Program Manager

Confidential

Responsibilities:

Researched and investigated waste, fraud and abuse for enforcement and outreach in the Schools and Libraries (e-rate), Rural Health Care, High Cost and Low Income Programs
Prepared and presented monthly, quarterly, year-to-date and ad-hoc reporting to senior management and Confidential
Developed and managed relational databases and reporting tools
Analyzed findings for trend and pattern analysis

Disbursement Analyst

Confidential

Responsibilities:

Audited provider invoices and documentation for Confidential enforcement actions, dunning and extension requests
Researched disbursement requests and presented results to senior management
Prepared monthly disbursement close package with Accounting, including accruals, adjustments, and transfers
Processed disbursements, generated disbursement statements, bank feeds and accounting
Created and maintained documentation for the disbursement research and audit process

Confidential, Denver, CO

Senior Financial Analyst

Responsibilities:

Facilitated the monthly, quarterly and annual filing of revenue and volumes for required reports with the Confidential and Confidential of four regulated utilities
Prepared regulatory compliance procedures as mandated by the Sarbanes-Oxley Act
Orchestrated the regulatory compliance and policy advocacy of the fourth-largest long distance company
Modeled the financial impacts of changing legislation and products for financial planning and analysis
Managed the $300 million annual budget and distributed payments of the Regulatory Filings Group
Prepared and presented work papers to management and outside auditors
Managed and consolidated databases for ongoing and special projects

Reports Coordinator

Confidential, Arlington, VA

Responsibilities:

Prepared and filed all required reports with the Confidential and Confidential for four regulated utilities
Answered slamming and billing complaints filed with the Confidential and Confidential

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Senior Product Manager Resume

Washington, DC

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