SUMMARY:

• Dynamic hands - on, bilingual, technical Project Manager with multiple years of experience developing and implementing software application solutions that meet demanding time restraints and exceed all client expectations.
• Expertly develop scalable solutions that drastically improve efficiency, productivity and profitability with a demonstrated ability to define and map project scope, specifications, timelines, resources and budget requirements.
• Experienced at working on projects from the initial idea and development phase (vision), supervise architecting, all technical/programming work and delivering the completed product.
• Excellent supervisor, mentor and team leader with the ability to turn under producing individuals into highly effective teams.
• Ability to manage many projects simultaneously while working within strict deadlines and maintaining professionalism.
• Outstanding oral and written presentation and communication skills.
• Liaised with the business units to determine project deliverables and collaborated with project team to establish and maintain scope.
• Promoted team effectiveness, morale and productivity through the implementation of project communications, providing regular reports and ad hoc communications and reporting the delivery schedule and tracking to project manager, customers, and other stakeholders.
• Served as the primary contact for customers, managing account commitments to complete project and ensuring all vital information was accurate and current.
• Followed files through processing and closing, and continued to work with customers after closing to resolve any issues.

CORE COMPETENCIES:

• Project Planning/Tracking
• Resource Management
• Project Estimation/Scheduling
• Budget Planning/Control
• Service Delivery Management
• Scope/Change Management
• Risk Management/Mitigation
• Process Improvements
• Client Relations
• Daily Operations/Logistics
• Team Management
• Vendor Management

TECHNICAL SKILLS:

Project Management Tool: Microsoft Project, Microsoft Visio, Clarity PPM, Jira, Confluence

Methodology: PMI Methodology(PMP); SDLC ; System; Maintenance Life Cycle; ITIL; Agile Scrum (CSM), Windows98/XP/WIN 7/2000/2003/2008 Server

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

IT Security Project Manager - IT Security PMO

Responsibilities:

• Understand and represent Confidential ’s business risk requirements throughout project planning and execution Define, form and execute projects to deliver the agreed business risk reduction objectives
• Work with the Cyber Security PMO to align the project’s governance and reporting with the overall program structure
• Develop and maintain close working relationships with all key stakeholders to ensure early visibility of any potential changes to the project and assess, negotiate and manage any changes to scope
• Apply knowledge of process development, IT/audit-governance or risk mgmt. background, information security projects (vulnerability assessment, incident response, building policy/processes, etc.)
• Coordinate with SMEs to clearly define the business drivers, project objectives, solution design and business risk-driven delivery approach
• Identify and engage with key stakeholders in the Corporate project teams and in the Confidential risk management, business and technology teams
• Identify and help implement continuous process enhancements/improvements to Cybersecurity Operations

Confidential, Washington, DC

Project Manager

Responsibilities:

• Prepare, maintain, monitor, and control all project plans.
• Manage client requests and integrate approved changes into the project plan as directed.
• Record all activities in order to formally close the entire projects or individual phases of projects.
• Direct execution of own small projects and take accountability for the performance of these small projects.
• Consistently deliver the agreed outcomes required from small projects.
• Liaise with the Orange business units to determine project deliverables and collaborate with project managers to establish and maintain scope.
• Foster and execute quality practices, enabling accurate configuration of data for project deliverables.
• Promote team effectiveness, morale and productivity through the implementation of project communications, providing regular reports and ad hoc communications and reporting the delivery schedule and tracking to project manager, customers, and other stakeholders.
• Define delivery schedules, reports, and minutes tracking to meet customer targets.
• Use of formal process to estimate times for all activities sequence them and prepare the schedule.
• Establish and manage efficient budget tracking processes and forecast any deviations from the budget using the appropriate company tools.
• Generate and maintain stakeholder mapping and matrixes.
• Ensure that data is regularly updated and reported as required according to company risk management policies.
• Manage relations with third party equipment vendors and suppliers to meet deadlines as directed.
• Offer superior project control and planning, supporting project managers in a way that allows their projects t0 deliver the results required by all stakeholders.
• Efficiently and effectively execute small projects, displaying that the cost, quality and time targets are met to stakeholder satisfaction.
• Analyze applications performance and implement advanced data optimization techniques, increasing overall efficiency.
• Contribute and recommend strategies which meet corporate cost plans
• Determine and adapt business requirements to IT solutions that support the business needs of several users.

Confidential, Sacramento, CA

Software Project Manager

Responsibilities:

• Garnered input from team members in order to understand the dependencies between teams.
• Collaborated with team members to define project milestones in iterations.
• Served as the primary contact for customers, managing account commitments to product software and ensuring all vital information was accurate and current.
• Led team meetings, reviewing software development and release status.
• Produced the release dashboard for the Executive Team.
• Developed creative solutions to resolve conflicts and issues that occurred during the development cycle.
• Managed team to priorities and coordinated team members’ schedules.
• Mitigated risk factors at the organizational level through careful analysis of statistical data.
• Anticipated and managed change effectively in rapidly evolving global business environments.
• Managed vendors in terms of contracts and resources, providing feedback on the performances of the resources.

Confidential, Vienna, VA

Customer Relationship Manager

Responsibilities:

• Interviewed customers in order to pre-qualify them for loans and determine what financial products best fit their needs.
• Determined credit worthiness of customers and how they would pay; found the appropriate product or program to serve each customer.
• Help close the sale best term acceptable to customer
• Followed files through processing and closing, and continued to work with customers after closing to resolve any issues.
• Acted as a supervisor, overseeing the pipeline and taking responsibility for forecasting.
• Presented to customers and Senior Management on the progress of the projects.
• Tracked issue management and resolutions during the execution of the projects.
• Interacted with multiple third parties/cross functional teams, taking the decisions and communicating to all the stakeholders.

Confidential, Alexandria, VA

Network Administrator & Project Coordinator

Responsibilities:

• Performed daily network administration tasks, including updating event logs, overseeing system backups, and monitoring internet traffic.
• Provided network support to over 300 employees across multiple work sites.
• Installed new software applications into the network and trained employees on their proper use.
• Monitored printers and maintained adequate supply inventory, as well as tracked track related service calls.
• Assembled, installed, and repaired computer- and network-related hardware and peripheral devices.
• Documented the many process definitions and implementations and set standards and best practices for the organization.
• Acquired several applications and planning smooth transitions from different business units which involved cross functional teams.
• Engaged the customer to solicit feedback needed during all project phases to keep progress in line with expectations.