SUMMARY:

• SDLC (Software Development Life Cycle) experience supporting application development using mostly waterfall, and agile methodologies.
• Nine years of project management experience managing small to large projects.
• Twelve plus years of business analysis experience in requirements definition, use case modeling, functional analysis, estimation, and the development of business processes/procedures.
• Vendor and resource management.
• Stakeholder management and communications.
• Executive level presentation development.
• Management of cross - functional and onshore/offshore teams.

SOFTWARE:

• CA Clarity PPM
• CAPA (CA Productivity Accelerator) Developer
• SharePoint
• JIRA
• SQL

WORK EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Clarity Resource Manager for a team of approximately twelve (12) onshore resources, ensuring appropriate resource allocations and assignment of tasks.
• Lead the upgrade of Clarity from 13.3 to 14.2 with less than 10 defects.
• Reduced the backlog of reporting requests from more than 90 to 23 in less than four months.
• Managed completion and delivery of assignments from offshore resources.
• Manage scope, schedule, risk, project plan, and implementation plan for project enhancements and defects.
• Manage change management requests for monthly releases to ensure all scheduling requirements are met.
• Develop and deliver weekly, monthly, and ad-hoc status reports to management.
• Collaborate with management and peers to ensure alignment of process to policies.

Confidential

Business Process Analyst

Responsibilities:

• Agile Scrum Master for the development maintenance team for recurring three week sprints. Ensured removal of obstacles to team progress; collaborated with Product Owner on product backlog grooming; assisted the team with sprint planning; facilitated daily Scrum meetings; facilitated sprint retrospectives to identify continuous process improvements for future sprints.
• Worked with ADHS (Arkansas Department of Human Services) personnel to analyze and assess current processes, and to develop user stories that defined the desired result. Developed detailed requirements for six projects, inclusive of system and screen design, to correct defects and improve system usability.
• Created a process flow diagram for a new funds management system for ADHS OFA (Office of Finance and Administration), ensuring contract approval from the ADHS CIO to continue system development into the new state fiscal year.

Confidential

Business Analvst/Proiect Manager

Responsibilities:

• Quality Assurance Lead for the IT implementation of Clarity PPM. Lead a geographically dispersed team of three in executing approximately 200 test cases to regression test existing functionality and new IT functionality.
• Lead a geographically dispersed team of three in the successful data migration of approximately 30,000 projects for the IT Implementation of Clarity PPM.
• Lead a geographically dispersed team of six in the successful integration of Clarity PPM with six (6) external applications.
• Clarity Project Manager for Confidential /Verizon consolidation of HR functions. Lead a team of three integration resources with analyzing impacts and testing.
• Clarity Resource Manager for a team of approximately eighteen (18) resources, ensuring appropriate resource allocations, assignment of tasks, and timely timesheet approval.
• Managed scope, schedule, risk, project plan, and implementation plan for project enhancements and defects.
• Managed change management requests for monthly releases to ensure all scheduling requirements were met.
• Developed and delivered weekly, monthly, and ad-hoc status reports to management.
• Collaborated with management and peers to ensure alignment of process to policies.
• Provided leadership in the continuous improvement of project management standards, practices, and tools. Participated in the establishment of best practices and internal processes.

Confidential

Consultant, Business Process Improvements

Responsibilities:

• Collaborated with business units to achieve measureable improvement to processes, ensuring efficient and effective focus on strategic business goals and objectives.
• Utilized Lean Six Sigma to make process improvements by eliminating waste and process variations.

Confidential

Project Manager

Responsibilities:

• Lead a geographically dispersed cross-functional team of thirty-four (34) internal and vendor resources/stakeholders in the successful migration of the heritage Valor bill format to the heritage Alltel bill format. 300,000 residential and business customers in four (4) states were affected. Improved system efficiency and lowered cost for producing bills by consolidating the bill format code/tables into a single set.
• Lead a geographically dispersed cross-functional team in the further enhancement of the order entry/business process integration for new installs of VPN, VLS, VOIP, and Hosted VOIP, moves/adds/changes/deletions of EIA, T-1 Bundle, VPN, VLS, VOIP, and Hosted VOIP, and ancillary products. Managed three iterations of UAT, tracking defects for repair and re-test.
• Managed scope, schedule, project plan, and implementation plan.
• Managed and tracked project risks, issues, and changes.
• Managed stakeholder expectations and regularly communicated project status.

Confidential

Project Manager, IT Client Account Manager

Responsibilities:

• Project Manager for strategic projects focused on revenue generation, network evolution, and customer self­service. Projects ranged from small to large ($50K - $2M).
• Managed scope, schedule, project plan, and implementation plan.
• Managed stakeholder expectations and regularly communicate project status.
• Managed requirements collection, system and process design, development, system testing, user acceptance testing, and implementation.
• Managed partnership/affiliate and vendor relationships throughout the SDLC.
• Project Consultant to ensure requirements quality and continuity throughout the software development lifecycle.
• Project Leader for the acquisition of an automated requirements management tool.
• Project Leader for streamlining the IT Enterprise estimation processes.
• Project Manager for improvements to the prepaid billing platform.
• Subject matter expert and mentor to less experienced team members.
• Functional Review Board member tasked with identifying deviations from the standards, suggesting improvements via the development of workshops, and promoting the exchange of techniques to ensure continuity.
• Created reporting tools that eliminated the tedious manual process of combining status reports from multiple sources into a single weekly report and allowed management to measure estimate to actual results.
• Coordinated and facilitated Joint Application Requirement (JAR) sessions to perform functional business analysis and use case modeling for the extraction of requirements and the creation of Software Requirements Specification (SRS) documents.
• Partnered with business owners/stakeholders and external business entities to develop requirements for medium-scope to large-scope IT projects, including regulatory initiatives and new product roll-outs, that affected multiple systems/applications.