ABOUT ME:

Seasoned Professional with a diverse background in program management and project delivery , strategic initiatives , contract administration, economic development , workforce development , business development , higher education, recruitment , enroll ment , and government relations , law , and policy . Highly capab l e of managing both detailed programmatic activities such as project scheduling , requirements gathering , tracking and reporting aswe ll as high - level, strategic planning , communications , and program evaluations . Skilled facilitator of business relationships across diverse industries and the government sector.

SUMMARY:

• Developed, coordinated, and managed the marketing and evaluation program for the Michigan Next Generation Digital Infrastructure cloud environment Successfully attracted new business investment to Michigan resulting in 250 new jobs and over $200 million in foreign direct investment (FDI)
• Led economic development strategies and higher education international recruitment initiatives across numerous countries and sectors
• Managed all aspects of student enrollment from recruitment, admissions to financial aid to disability services

EXPERTISE:

• Project and Program Management in a Complex Environment - Scheduling, Communications, Resource Allocation, Risk Mitigation, Financial, Governance, etc.
• Excellent Communication across Horizontal and Vertical Stakeholders
• Synchronization/Coordination of Multi­faceted Projects and Stakeholders
• Data Analysis - Compiling, Tracking, and Reporting
• Project Evaluation and Assessment
• State of Michigan Project Management Methodology (SUITE)
• Sales and Marketing, Business Development, and Client Relations
• Government - local, state, national and international
• Formal and Informal Education Environments

TECHNOLOGY DETAIL:

Microsoft Office Tools: Word Excel PowerPoint Visio SharePoint Project CRM databases Salesforce ACES2 CAMS Filemaker Backboard Crystal Report Changepoint

EXPERIENCE DETAIL:

SENIOR PROGRAM MANAGER

Confidential, LANSING, MI

Responsibilities:

• Leads the planning and implementation of multiple complex projects
• Establish milestones and ensure timely delivery of outcomes
• Assemble and coordinate project staff and manage project resource allocation
• Plan and schedule project timelines and track project deliverables using appropriate tools
• Provide direction and support to project team to achieve quality assurance
• Assure projects are in compliance with regulations and standards
• Consistently monitor and report on progress of the project to all stakeholders
• Present reports defining project progress, problems, and solutions to executive leadership
• Implement and manage project changes and interventions to attain successful project outputs
• Perform project evaluations and assessment of results and project-related activities
• Draft, review and edit Master Service Agreements, Service Level Agreements, Subscription Agreements, Memorandum of Understandings, Statement of Work, Inter-Agency Agreements, Employee Agreements, Employee Handbook, etc.
• Create and implement strategic marketing plans
• Develop and implement strategic marketing efforts for the Next Generation Digital Infrastructure, the virtual private cloud for State of Michigan's modern government (a scalable collection of integrated technologies built on state of the art computer, storage, network and data protection platforms)

BUSINESS MANAGER

Confidential, LANSING, MI

Responsibilities:

• Managed business development and marketing activities to identify and encourage national and international companies to invest and create new jobs in the state of Michigan
• Within six months in the position, proactively targeted a South Korean company to make a $4.1 million new investment (FDI) and create 64 new jobs in Michigan
• Successes include over 250 new job creation and over $200 million in investments in two years
• Research and strategy, analyze national and international business trends and manage and lead global business development strategies and initiatives directed toward national and international business development
• Built and maintained relationships with prospective investors, key external business influencers, internal business clients, and local economic development partners to facilitate new investment and job creation in Michigan
• Extended network and feeder system
• Established business relationships with companies, consultants, bankers, attorneys, accountants, and advisors from US, Canada, and South Korea to build a strong feeder network
• Worked with organizations such as Plante Moran CRESA, PwC, Deloitte, Mohr Partners, SC&H Groups

ENROLLMENT AND STUDENT SERVICES COORDINATOR

Confidential, LANSING, MI

Responsibilities:

• Served as a cross-functional team leader in domestic and international enrollment and student services to provide students with information in the areas of admissions, financial aid, disability services, registration, career and professional development, established and maintained communication with members of the pre-law community, reviewed and processed applications
• Engaged in activities on the branch campus associated with the admissions and registration process and administered financial aid, coordinated team development, planned and facilitated team meetings, organized division-wide staff training programs, facilitated intra-division communications, and implemented student service initiatives, and managed enrollment data and information, which involved compiling, tracking, and reporting data
• Delivered excellent customer satisfaction
• Provided seamless student services and delivered excellent results to increase recruitment, enrollment, and graduates
• Developed and maintained relationships with prospective students, alumni, students, and staff to heighten communications and created opportunities for enrollment and student services division
• Advisory and mentorship roles
• Provided guidance and advised the Asian Pacific American Student Organization to become one of the leading student organizations on campus
• Multi-functional focus: expert knowledge and understanding of various administrative services to serve as a primary contact for students in the areas of admissions, financial aid, registrar and records, advising, and disability services
• Synthesized and delivered comprehensive student services program including orientation, student organization fair, distinguished and career-related speaker series, honors convocation
• With an inaugural class size of 78 students, as the primary campus recruiter, devoted countless time and effort to recruit and build a campus of over 430 students within two years
• Created and managed campus budget, both long-term and short-term, as it pertained to campus operations, procurement, personnel, students, etc.
• Supervised a deputy campus director, an enrollment and student services coordinator, an academic resource coordinator, a career and professional development coordinator, an exam administrator, two administrative assistants, IT specialist, and two faculty secretaries
• Responsible for campus management/interactions, and served as an IT and human resource liaison for the Ann Arbor Campus
• Managed enrollment and student services in the areas of admissions, registration, financial aid, academic resource center, and career and professional development office
• Dedicated limited resources and recruited talent to start and build a successful campus like no other
• Attained full approval by the American Bar Association, Council of the Section of Legal Education and admissions to the Bar for the Ann Arbor Campus to be recognized as a fully-accredited law school
• Operated a full service campus with full functioning enrollment and student services for domestic and international students, graduate (LLM) students, financial aid and scholarships, and disability services
• Delivered excellent student services and managed day-to-day operations of the campus with emphasis on student recruitment, distributed financial aid and scholarships, managed registration and course scheduling, student advising, study-abroad opportunities, exam administration, and personnel management
• Hired and trained the first team in enrollment and student services for the Ann Arbor Campus
• Established term course schedules and adjunct faculty budgets, scheduled rooms for classes, events, and meetings, and successfully held numerous campus events, including open houses, honors convocations, graduates receptions, student organization events, community programs, and speaker series
• Served as a co-advisor to Phi Alpha Delta - Law Fraternity, Wertman Chapter, the largest, professional legal fraternity in the world

ASSISTANT DIRECTOR OF ADMISSIONS

Confidential, LANSING, MI

Responsibilities:

• Planned, analyzed, and implemented new strategies to attract, recruit, and retain domestic and international students, and corresponded, consulted, and addressed prospective and current domestic and international students' pre and post-admission issues and concerns, processed and handled applicant records, provided review and evaluation to each application, and prepared files for various committees
• Primary recruiter and driver of sales
• Managed and supervised four enrollment specialists, a receptionist, and four to six student ambassadors per semester
• Responsible for strategizing and implementing a targeted international recruitment plan, which led the organization to become the largest law school in the nation in terms of domestic and international students enrolled among all ABA law schools
• Served as the primary contact person for Law School Admission Council (LSAC) law forums and other domestic and international recruitment events
• Advised and guided the Korean International Students Association, served as an international student advisor, trained as an adjunct to teach Introduction to Law
• Planned and presented at the multi-lingual session for international students at every orientation session, co-produced the International and Canadian Student Handbook, assisted international students with VISA issues