SUMMARY:

Energetic, dedicated, high performing, ambitious Director and Senior Program/Project Manager, with expert skills in communication, strategic planning and execution; effectively build relationships with internal and external partners; retain high performance team by developing and motivating skilled professionals; high visibility and oversight for the organizational management and forecasting the budget for the programs and projects. Continually sustained revenue in accounts and achieved organic growth in my accounts through proactive engagement with customers, always looking for ways to add/increase scope or adding additional value to project.

PROFESSIONAL EXPERIENCE:

Sr. Program Manager

Confidential

Responsibilities:

• Responsible for a $57.4 M global enterprise program, leading and managing eight teams, using Agile software development methodology.
• Work closely with the Chief Information Officer for the U.S. Agency for International Development and the Government Program Manager/Product Owner to coordinate project activities, that reside across various support contracts.
• Established schedule baseline, conduct change requests to change schedule baseline that involves, negotiations for schedules with customers
• Created metrics to manage scope, quantify scope creep and manage changes to scope, schedule and budget.
• Build and manage development and testing environments, assisting developers in debugging application issues using tools
• Work directly with agile Application Development teams to provide daily support aligned with a model of Continuous Delivery
• Directed the deploying and configuring services in one or more host data centers, using infrastructure as a service (e.g., Amazon Web Services, Microsoft Azure, RackSpace/OpenStack)
• Performed EVM reporting in accordance with agencies EVMS policies and standards
• Managed an agile development effort, that involves multiple scrum teams and involves integrating their combined efforts

Director, Strategic Programs and Cyber Awareness

Confidential

Responsibilities:

• Planned and organized numerous programs
• Managed Agile development projects
• Provided guideline about the installation of new information systems to enhance profitability and efficiency
• Led project - planning efforts including formulation of overall implementation strategy and program scope. Created Project Charter, logical Work Breakdown Structure (WBS), defined project milestones and deliverable with due dates. Conducted cost-benefit analysis and accumulated project cost-benefit estimates.
• Developed detailed work plans, executed project plans, tracked project progress, identified project risk factors and implemented mitigating actions.
• Defined critical path milestones and measured project performance using Earned Value Management.
• Tracked project expenditures, analyzed project budgets and managed capital expenditures.
• Direct prototyping of various products

Senior Project Manager

Confidential

Responsibilities:

• Responsible for managing an $11M portfolio of Department of Veterans Affairs (VA) security software development and sustainment support projects, using Agile, incremental, and waterfall methodologies.
• Manage the team supporting all production releases including enterprise release, weekly releases and special projects.
• Managed and reported potential risks or existing issues affecting cost, schedule or project scope; proposed corrective actions to mitigate those risks or issues; and any potential PMAS Red Flag issues and proposed corrective action.
• Managed JAVA and .NET software development projects involving oversight of 36 staff, including subcontractors.
• Managed across all phases of these high-priority projects which often require significant resources (direct reports and multiple subcontractors) and high levels of functional integration.
• Responsibilities include: contract compliance, customer satisfaction financial, resource and subcontractor management.
• Increased revenue by identifying and capturing $1.4M in new business
• Avoided cost overruns and delays by implementing project management best practices
• Achieved $1.2M savings to the VA by implementing technology to reduce maintenance and support costs
• Saved $325K for Technatomy by changing strategy to hire and deploy resources
• Maintained application releases and reviewed all software modifications

Senior Project/Program Manager

Confidential

Responsibilities:

• Led projects providing Enterprise Infrastructure support to the SEC OIT management personnel, which range from Managed Network support, Audio Visual and Teleconferencing support, Server and Storage support, Messaging and Active Directory (AD) support, Enterprise Data Warehouse (EDW) support, Data Center Operations, and Disaster Recovery support. Led and managed Agile teams working on a $4.8M global enterprise program under DSS that supported Europe and Africa.
• Provided technical assistance for development and integration of DevOps tools.
• Performed project controls functions of scheduling and cost management (Earned Value Management).
• Planned and developed multiple presentations to the senior leadership.
• Managed the risk matrix for all projects and reported all mitigation strategies/solutions to senior management.
• Oversaw daily management of delivery order programs involving oversight of 75 staff, including multiple subcontractors with data processing and information systems expertise. Employed Agile, incremental and waterfall methodologies.
• Generated more than $1.5 million in new business by identifying improvement opportunities
• Enhanced communication between VA and its clients by implementing web application
• Decreased hold times by 150% for VA Customer Support by implementing Interactive Voice Response (IVR) technology
• Analyzed and resolved issues in application deployment activities.
• Formulated and executed monitoring strategies for application services.
• Participated in understanding of business requirements and release schedules.

Director

Confidential

Responsibilities:

• Directed various projects for the Department of Veterans Affairs Team. Supported the redesign of the Veterans Online Application ( Confidential ). Confidential will be used by the millions of Veterans in order to apply for a wide variety of benefits.
• Confidential encompasses FileNet’s Knowledge Management suite including Content Manager, eForms, Business Process Manager, and J2EE Web Portal Technologies.
• Worked with various business and technical teams to lead the development of project plans (WBS, schedules) and sub-plans (risk management, quality control and assurance, communications management) for Department of Veteran Affairs initiatives.
• Provided project management coaching to project teams, helped them navigate the Enterprise Life Cycle (ELC) to complete each and all project phases successfully. Served as the point person for identifying, escalating, tracking and resolving major issues, risks and change control items across the projects and ensured that all impacted stakeholders were identified and engaged.
• Redesigned Veterans Online Application, that supports providing benefits to over 1M Veterans
• Migrated $3M Veterans to new content, business process, and knowledge management technologies
• Led the projects/programs to ensure their Earn Value Management were effective
• Improved execution by simplifying SDLC processes- reduced deliverables, checkpoints and tools
• Exceeded growth target goal by 20% by signing on $750K in new business

Senior Program Manager

Confidential

Responsibilities:

• Program Manager for the Defense Services and Solutions Division of Confidential .
• Deals with all levels of Government and Confidential management to ensure successful project execution.
• Responsible for producing and managing client deliverables including Project Management Plans, Work Breakdown Structures, MS Project Schedules, Weekly and Monthly Status Reports, Contractor Performance Reviews, In Process Reviews and other project deliverables. Managed the projects Earn Value Management.
• Additionally, supports all areas of Business Development within the Military Health sector.
• Achieved $2.2M new contract award in Military Health Sector
• Delivered $900K application development and process reengineering initiative on time and within budget
• Implemented enterprise back-up solution on time, within budget and with quality

Environment: /Test/Project Control Manager

Confidential

Responsibilities:

• Managed five test environments, coordinate and direct subcontractor to ensure that all environments are available.
• Test management activities include project scheduling, writing test plans and test reports, writing defect impact emails to the government client, regular meetings with government project stake holders, project planning, and coordinating various government teams.
• Provide periodic progress reports to senior management. Ensure delivered products are of high quality.
• Keeps senior management apprised of issues, major concerns and accomplishes. Additionally he serves as a Project Control Team Manager within the Development Testing and Evaluation unit for a Military Health System ( Confidential ) application, the Confidential 's Electronic Health Record (EHR).
• Develop and manage project schedules, milestones and detail work plans using MS Project. Ensure delivered products are of high quality.
• Keeps senior management apprised of issues, major concerns and accomplishes.
• Reduced the number of production support calls post implementation by 25%
• Ensured 100% of the test events were successfully completed on time and within budget
• Increased customer satisfaction by ensuring test environments were available 100% of the time

Confidential

Deputy Program Manager

Responsibilities:

• Directed the day-to-day operations of the project team, providing oversight; responsible for managing hardware acquisition and software development, as well as the development, deployment, testing, and maintenance of the portal and the integration of mission-critical applications directly supporting improvements in-patient Access to Care and Population Health; analyzed business processes, interviewed stakeholders to develop knowledge management programs, also responsible for Confidential healthcare project management to include knowledge and understanding of the Confidential ’ political, organizational, and operational environment; well-versed in Confidential business practices, policies, and Information Management/Information Technology (IM/IT); directed and managed the Systems Operation & Maintenance support for TRICARE Online (TOL) and the remote monitoring of key application components, as well as the installations of TOL application components on the Military Health Systems’ ( Confidential ) Rack; Produced effective change management programs for barriers within the TOL program. Managed the integration of Confidential security features and requirements into TOL components; supported the maintenance of the CM structure for TOL and its application components; ensured that all contractual customer requests were satisfied on schedule and that customer concerns were satisfied; knowledgeable about DARs/FARs and Confidential contract management.
• Developed strong relationships within the Military Health System ( Confidential ) stakeholders which enhanced the relationship with the customer leading to successful capture of the $8 million contract recompete.
• Increased the in-patient Access to Care and Population Health by 35%