Project Manager/Business Analyst Resume

SUMMARY:

PMP - certified project manager with extensive software development experience who enables teams to produce resourceful solutions that deliver value through collaboration. Equally effective working with people, processes, and technology. Readily grasps information and conveys it to others, translating technical concepts to business customers and business needs to technical staff.
Software Development Life Cycle (SDLC) • Process Improvement
Requirements Management • Waterfall methodology
Change Management • Agile/Scrum/Kanban

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Business Analyst

Managed a shared staff and shifting customer expectations to deliver $400,000 project on schedule and within budget.
Collected and managed requirements for data entry, nomination tracking and review, data searching and reporting.
Created and maintained requirement traceability matrix. Tracked requirements through design, development, and testing.
Established web-based user interface design guidelines.
Documented and presented design concepts to the customer for discussion and approval.
Documented and presented alternate proposals to the customer to aid their decisions.
Facilitated several design sessions to determine best approach for unusual features.

Confidential

Project Manager

Acting manager for a 6-member technical staff. Reported to the USTDA CIO.
Defined help desk tracking procedures, on-call responsibilities, network maintenance process timeline, customer and support team notification processes.
Created presentation to explain new email retention process.

Confidential

Proposal team subject-matter expert

Created an Agile transition plan that carefully addressed project needs and customer concerns. This contributed to USPS ranking our proposal as the top technical proposal.

Confidential

Development Team Leader

Led 5-person development team to deliver more than 40 software releases over 8 years.
Served as the principal contact when the customer needed urgent information. Satisfied needs by creating technical diagrams, documenting assessments, and providing verbal explanations.
Guided development team to complete 4 special projects while safeguarding the scheduled quarterly release deadlines. Adapted to shifting priorities requiring flexible responses.
Resolved a technically challenging display problem that could not be replicated internally. Conducted rigorous online research to identify the cause. Explained the underlying cause to developers. Communicated a reliable failure scenario to the test team.
Assisted the testing group by defining test cases and developing test plans.
Established release milestones and coordinated team activities with all teams supporting the release. Reported project status to the contract manager and the customer portfolio manager.
Periodically researched technical options and presented recommendations to the customer.

Confidential

Proposal team subject-matter expert

Designed the IRC web application. Collaborated with the image specialist to define requirements. Mocked-up screens. Devised the UI. Documented the functional design. Developed Java, Javascript, and SQL code.
Overcame growing doubt in a team unfamiliar with web development. Personally studied WebSphere tools and server, Java Server Faces (JSF), and servlets, then trained the team.
Reduced risk of limited work time due to a higher priority concurrent project. Decomposed the product and determined dependencies between work packages. Assigned appropriate tasks to the best available team member. Delivered fully functional IRC web application in 5 months.

Confidential

Proposal team subject-matter expert

Tailored processes to suit the CODES project, documented work breakdown structures, created and executed Process Improvement Plans, contributing to the project's being successfully appraised as SEI-CMM Level 2.