SUMMARY:

• Industrious and innovative leader with entrepreneurial flair, highly accomplished and results - driven, business oriented Senior Manager with 15+ years of experience managing all facets of IT infrastructure supporting IaaS, PaaS, and SaaS services. Skilled and impassioned to articulate vision, inspire, and influence decision-making.
• WS Cloud Platform / Virtualization
• Private, Public, Hybrid Cloud
• Infrastructure Improvements
• Data Center
• IaaS/SaaS/PaaS
• Network Connectivity
• Big Data
• Leadership / Coaching / Mentoring
• Global Team Management
• Talent Acquisition/Team Building
• Vendor Management
• Project Management
• ITIL Framework
• Capacity Planning
• Security
• Compliance (HIPPA/SOX/SSAE-16)
• Monitoring/Nagios/Prometheus
• Change Management
• Budgeting
• Disaster Recovery (BCP/DR)
• Automation - Build / Release CI / CD

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Vice President I Technical Operations

• Established high performance Technical Operations team consisting of DevOps, Build & Release Engineering, Data Platform (Big Data Technologies & Infrastructure) and Data Acquisition.
• Member of executive leadership team helping to set company direction, establishing and supporting corporate initiatives and KPI's.
• Responsible for creating, planning and executing the ops technical strategy, vision and roadmap considering all necessary components; technology, people, finance and process.
• Structure team initiatives to support the business priorities and help team members understand how their efforts directly contribute to the business priorities and success.
• Implemented aspects of the ITIL framework to improve service quality, visibility and accountability.
• Manage both AWS public cloud and private cloud infrastructure supporting our data services and commercial SaaS offering
• Implemented infrastructure improvement initiative to address legacy infrastructure deficiencies, began efforts to migrate to our AWS & private cloud infrastructure.
• Effectively managed AWS public cloud cost by reducing monthly spends by 75%.
• Setup 24x7 proactive cloud monitoring systems using Cloudwatch/Prometheus/Grafana and ELK stack, processes and staff which resulted in greater visibility, increased proactivity and a 60% decrease in MTTR.
• Introduced formal Change Management, Incident Response and Problem Management structure to support operational KPI's.
• Increased both engineering and time to market efficiency by more than 70% by instituting a well-architected and automated CI/CD pipeline using a combination of Open source and in-house solutions.
• Introduced geo-redundant, self-healing and auto-scaling capabilities to improve service availability.

Confidential, San Jose, CA

Senior Manager I Cloud Infrastructure Services, Security Cloud Operations

• Spearheaded the creation of formal collaboration proceedings with numerous engineering/ development managers and teams to improve the delivery of the portfolio of Cisco security applications and services.
• Instituted new service delivery model to provide more effective project engagement process as a result of increasing demand generation resulting in significant improvement in project pipeline management.
• Managed multimillion dollar quarterly budget (capex/opex).
• Established formal security operations team responsible for the BU's security posture and incident response.
• Led long-term “fix" efforts and continuous improvement cycle; improved service stability and performance.
• Manage all vendor relationships along with negotiating/renegotiating all major contact/agreements and the procurement of products and services resulting in significant cost savings and fiscal management of these services.
• Established operations SLA/SLO's for cloud services offering creating greater credibility.
• Created and implemented Tier 1/Tier 2/ Tier 3 operational support model resulting in improved resource management, efficiency and greater effectiveness of the organization.
• Optimized IT operations through standardization, consolidation, automation and outsourcing.
• Developed the organization and service quality by implementing the ITIL framework.
• Improved the timeliness of service delivery by implementing a structured approach to projects and project deployments.
• Established key metrics to help create visibility and accountability for departmental efficiency
• Facilitated the creation of the monitoring organization; chartered dashboard; improved operations visibility and engagement; developed and implemented inaugural SLAs and metrics.
• Effectively demonstrated to executive leadership the need for an improved primary data center facilities and the need for disaster recovery sites. The proposal was unanimously approved by the executive staff and funded.
• Redeployed Cisco's mission critical reputation service in a distributed fashion creating a 2N redundant configuration
• Improved operational Incident and Problem Management processes.
• Instituted Closed Loop Corrective Action (CLCA) process that includes root cause analysis as part of the Problem Management effort.

Confidential, Mountain View, CA

Director of Information Technology and Site Operations

• Created a collaborative decision making process involving stakeholders and other functional areas to assist in determining the prioritization of IT projects.
• Established and managed all IT vendor relationships as well as negotiating/renegotiating all major IT agreements and the procurement of products and services.
• Developed and implemented all IT policies and procedures, including those for architecture, security, compliance (HIPAA/SOX/PCI), disaster recovery, standards, purchasing, and service provision.
• Reduced delivery errors 70% by significantly improving the configuration management and release process through automation for our production environment.
• Reduced network latency from > 500ms to < 150ms and improved packet loss from an average of 10% to less than 1% between our Xiamen China office and US offices.

Confidential, Foster City, CA

Manager Information Technology

• Designed and developed a cost effective Call Management System for the Technical Support Department to track and manage all reported incidents.
• Redesigned the corporate Sales Automation and Contact Management database to improve overall end user efficiency and meet their changing requirements.
• Project managed one half of a large corporate project known as the Add-on Features Project. This fully web based project required extensive project planning and resource management with a detailed design specification involving cross department coordination with engineering, sales, marketing, and manufacturing.
• Designed and developed an order entry system that allowed for the batch processing of orders to our manufacturer. An automated process would receive status and shipment dates of these orders.
• Managed the growth and development of the Foster City location corporate network infrastructure that included redesigning the network, implementing switching technology and managed ports, migrating to fast Ethernet, introducing additional servers as needed.