SUMMARY

• Passionate, value driven product manager/owner with experience leading cross functional agile teams to plan, build, launch and manage product innovations.
• Blend various technologies; AWS cloud, legacy platform and moderation efforts with agile/scrum methodologies.
• Strong background in project management and product ownership.
• Led agile teams to build, improve and support products those met business needs of major fortune 500 Insurance, Financial and Automobile verticals.
• Used business knowledge and technical acumen throughout the product life cycle; formed and developed teams to execute product/business vision and strategy; maintain product roadmaps; manage prioritization and trade - offs among customer experience, site performance and operational support load.
• Integrated legacy systems with private cloud for mobile (iOS and Android) users enabling claims data for millions of customers nationwide.
• Implemented mobile push notification for customer reminders; deployed to 1 million+ mobile (iOS and Android) devices.
• Re-engineered GE energy systems’ service quote product to improve stability and user experience across the globe.
• Rolled out and supported systems for a major company split between USA and Canada and ensured system security and data privacy for millions of customers.
• Created procedures to secure insurance and financial firm’s sensitive customer data and system’s security policy to protect customer privacy.
• Member of global PMO and monitored PMO operations for 175 locations covering APAC, EMEA, LAO and Europe.

AREAS OF EXPERTISE

• Project Management
• Product Ownership
• Product Lifecycle Management
• SDLC & Agile/Scrum Methodologies
• Business Continuity
• UX / UI Design
• Product Roadmaps
• Enterprise Roll-out
• Data Security
• Business Process Modeling
• System Integrations
• Release Planning

TECHNICAL SKILLS

• Java
• AWS Cloud
• Microservices
• Docker
• Selenium
• VersionOne
• Jira
• Private Cloud Platform
• MS-Visio
• PowerPoint
• IBUS
• Firewall
• Message broker
• B2B Middleware
• SAP Basis
• Server Virtualization
• IoT
• Google Firebase
• XCode
• Android Studio
• SAN Boot
• UNIX Infrastructure
• J2EE Infrastructure (HTTP
• WebSphere
• Web Seal)
• LDAP
• Active Directory
• Kerberos
• OAuth
• Online
• Batch.

PROFESSIONAL EXPERIENCE

Confidential

Product Owner - Mobile Telematics/AWS Cloud Product Management

Responsibilities:

• Working in SAFe environment and collaborating with key stakeholders to develop and communicate product vision and requirements; use outcome as measure of success and value delivery
• Prioritized business needs to identify minimum viable product
• Proactivity elicited and created a prioritized backlog with features/stories to support user acceptance test driven development
• Performed user acceptance testing on new features and validate new operational procedures
• Managed risks, issues and defects
• Implemented and supported data analysis, test lifecycle, process use and support, and service management process support
• Salesforce and Guidewire Integrations

Product Owner

Confidential

Responsibilities:

• Own backlog and priorities of efforts to scale architecture/infrastructure of forms and correspondence, doc management, rating, ODM, underwriting, financials business stack with technology stack using COBRA framework for reducing redundancy and reduce workload for enhancements.
• Hold backlog refinement sessions for the team to split work into effectively measured pieces of work and managed separation of concerns for online, long-running, background.
• Create high quality stories for customer needs and acceptance criteria with the team for implementation of claims rollouts embracing legacy, digital platform and Canadian release process in parallel development.

Technology Engineer

Confidential

Responsibilities:

• Design application to map customer phone number to email alias to send out a survey via the unified communication phone system.
• Implemented computer telephone integration of Avaya user roles into the Exony interaction manager skill queue.
• Improved contact center business capability by enabling representatives to view policy details by providing access to sales force auto and fire products.
• Created infrastructure according to architecture for implementing a geo-redundant database for peripheral gateway selection web service.
• Create user ids and added to the unified Cisco voice portal, carrier-class interactive voice response and internet protocol switching service.

Release Lead

Confidential

Responsibilities:

• Implementation of architecture for multiple sales channels for property/liability coverages, rules, dimensions.
• Mule ESB, Direct DB access, Legacy System and Service Component integrations. Authentication and Cryptography
• Consumer Report Management and Salesforce integrations through the firewall

Scrum Master

Confidential

Responsibilities:

• Conducting Scrum Ceremonies
• Velocity Calculation
• Tracking information Radiators
• Version One Admin

Scrum Master

Confidential

Responsibilities:

• Conducting Scrum Ceremonies
• Velocity Calculation
• Tracking information Radiators
• Version One Admin

Confidential

Product Manager

Responsibilities:

• Schedule and resource planning
• Customer requirements analysis
• Analyzing and managing project risk for tailoring product
• Monitoring progress

Confidential

Service Delivery Manager

Responsibilities:

• PMO operations and Project Performance reviews
• Creating and presenting metrics to board
• Manage and negotiate with suppliers and outsources

Confidential

IT Infrastructure Project Manager

Responsibilities:

• Recommend standards for IT architecture components
• J2EE technology guidance and support services
• Design and build, of Z/OS systems
• Identified and test new technologies for business purposes

Confidential

Technical Project Manager

Responsibilities:

• Development of business case, project charter, value proposition, and release goals
• Budget management over $1.5MM
• Partnered with out-sourcing firms, architects, business sponsors, user experience designers, business analysts, developers, and test teams in achieving goals.

Confidential

Project Manager

Responsibilities:

• Initiate the bid proposal and project chapter creation
• Requirements and use cases creation and outsourcing team formation
• Architecture compliance review and product rollout

Confidential

Software Developer

Responsibilities:

• Designed and developed programs to enable data interchange using a message queue, message broker, SAP, and mainframe
• Developed and implemented the strategy for monitoring and instrumentation
• Received best application design award
• Manufacturing logistics application to exchange data between multiple parts suppliers like Daimler Chrysler and Harley Davidson etc .

Confidential

Test Competency Lead

Responsibilities:

• Designed, developed and executed entire QA process
• Quality assurance across software life cycle and PVCS Version Control System enablement
• System operational and Functionality validation

Confidential

Software Developer

Responsibilities:

• Designed, developed and implemented major system modules and integrated components based on requirements gathered from vendors using visual basic, mainframe systems, and relational databases