SUMMARY

A hands - on Information Technology leader with extensive experience in IT Management, IT Infrastructure, Project Management, IT Security and Data Center Operations. Provided strong leadership to resources that provided 7/24 support for the corporate infrastructure and daily operations. Recognized for building and maintaining a reliable, redundant, secure and high performing computing environment.

TECHNICAL SKILLS

• Backup
• Continuous Improvement Desktop Support Helpdesk Planning
• Project Management
• Storage
• Virtualization
• Business Continuity Data Center Hands On Outsourcing Process & Procedure Security Vendor Management Budgeting Customer Focused Disaster Recovery Network Problem Solving Regulatory Compliance Unix & Linux Windows

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Project Manager / Engineer

Responsibilities:

• Defined the level of effort, estimated timelines and cost to deliver on technology solutions designed by Advoqt's sales engineering team.
• Wrote statement of work documents that articulated clearly what Advoqt will be responsible for delivering along with any conditions or limitations of the project.
• Aligned the skillsets needed to deliver on assigned customer engagements with pool of engineering resources.
• Planned and executed a wide variety of technology engagements including budget oversight, task allocation, resource management, and client relationship.
• Managed Client expectations, facilitated Kick Off, status, and project close-out meetings as well as created support documentation throughout the lifecycle of the project.
• Identity Access Management (IAM) solutions project management and customization.

Confidential, Boston, MA

Executive Director, Data Center Operations

Responsibilities:

• Maintained Mainframe environment during development/transition to new ERP solution. This include the day to day operations of the department as well as identifying required task migrations to new resources as part of the shutdown of the Mainframe.
• Outsourced printing to Xerox to remove local printing and mailing requirements. This included creation and distribution of an RPF, reviewing responses and creating comparisons information, visiting (top) vendors and awarding the contract.

Confidential

Executive Director, IT Operations

Responsibilities:

• Implemented Offshore Model (TCS) as part of major long term IT cost saving plan while providing greater resource flexibility. This included a fast track priority one implementation that was completed in less than three months.
• Temporarily manage departments (Desktop Support, Helpdesk & DBA's) for a period of 6 months during CIO position vacancy.
• Managed all aspects of the IT requirements for the opening of a new 6 person confidential Office as well as confidential Office changes/moves. This included assisting with the selection of the office space, physical data wiring and IDF design, working with an infrastructure technology solutions company on the creation of RFP's for the projects, budget and contract reviews, selection of vendors and overseeing the installation and successful implementation of all technology related solutions.
• Implemented Managed Print Services to reduce costs, hardware & resources needed to support corporate printing needs while providing greater functionality. Worked with team on the creation, distribution and review of the project RPF. Participated in the vendor selection and all aspects of the project implementation.
• Performed infrastructure Security Assessments. Worked on the creation, distribution and review of an RFP and the selected and implemented of a Managed Security Services (MSS) and Symantec Security Information Manager (SSIM) solution to provide better insight and control of our computing environments.
• Migration from Confidential. to Hachette, including implementing our own confidential phone system as well as outsourcing our Messaging (Exchange) environment to NaviSite to reduce resource in-house requirements. This project also included a major confidential office relocation project including the design and implementation of all IT infrastructure components, including Network, Communications, Phone, Server, Storage, Desktop, Printing & Wireless solutions.
• Directed a Server Consolidation project including monitoring server usage over a period of Confidential, reviewed results, recommended and installed Blade Servers (IBM) solution and migrated servers to “Virtual" environments.

Confidential, Boston, MA

Executive Director MIS Operations

Responsibilities:

• Supported numerous Office Relocation projects.
• Expanded Disaster Recovery support to include UNIX to allow for more applications to be recovered; part of overall Business Continuity/DR solution.
• Upgraded hardware: Mainframe (Z800), Midrange (p650), Personal Computers (PCs and Macs), and Storage (EMC) environments to provide for increased capacity, higher performance, and greater reliability.
• Upgraded network: provided greater performance and reliability, including bandwidth, security, and remote access, as well as implemented a 7x24 network monitoring solution.