Lead Project Manager Resume Pittsburgh, PA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Lead Project Manager

Responsibilities:

Drove the vision, strategy, design, and execution of numerous innovative e - commerce app products.
Lead requests using several popular methods of project management including Scrum, Agile, Waterfall, and Kanban.
Collaborated with senior developers to ideate on solutions and discuss feasibility.
Coordinated with account owners to gather requirements and provide a strategy for development execution.
Determined weekly department capacity based on client needs across pre and post launch initiatives.
Prioritized projects to create a sprint roadmap that was communicated on a weekly basis to clients and stakeholders.
Gathered requirements from client services teams and leveraged collective knowledge to recommend award-winning solutions.
Monitored and assisted with projects velocity to maintain schedule and meet aggressive client deadlines.
Formalized app department processes by building and contributing to an internal wiki.
Validated technical output to ensure that it meets best practices and functional requirements.
Coordinated directly with the Director of App Development to track team metrics, interdepartmental satisfaction with our processes, and day-to-day action items.
Controlled eight people offshore quality assurance team that serviced company's entire directory of clients.

Confidential

Sr. Account Owner Project Manager

Responsibilities:

Serviced multiple accounts as the primary contact to provide strategy, prioritize & schedule work, and triage escalations.
Gathered requirements from both clients and internal business leads to craft detailed and prioritized roadmaps.
Maintained positive client relationships through responsive communication, optimization recommendations, and product feedback.
Constructed and led presentations to engage clients in contract discussions and upsells with the goal of finding the best option for the client and their customers.
Conducted A/B testing to help increase conversion and maintain website growth.
Drafted contracts for client renewals and Sow’s.
Participated in ongoing security training and awareness.

Confidential

Optimization Analyst

Responsibilities:

Provided quality assurance and product optimization for retail apps and mobile websites.
Thoroughly understood client project roadmaps, analytics, and goals to effectively provide optimizations.
Developed and executed on test plans, scripts, and cases to limit product deficiencies.
Identified website pain points and areas of growth through analytical analysis.

Confidential

Software and Process Consultant

Responsibilities:

Audited business processes to identify deficiencies and opportunities for monetary savings and increased productivity.
Implemented software to help optimize processes and trained employees on new technologies.
Reimagined and enhanced the company’s digital and physical marketing presence.
Implemented new responsive websites, increased SEO, and redefined physical marketing.

Confidential, Pittsburgh, PA

Digital Solutions Consultant

Responsibilities:

Expanding and improving company's digital footprint via marketing, SEO, social media, and responsive websites.
Creating two website replatform roadmaps that will bring a more cutting edge e-commerce experience.
Educating company leadership on digital best practices and how to engage their current and potential clients in a more meaningful way.

Confidential, Pittsburgh, PA

Sales and Implementation Consultant

Responsibilities:

Prospecting and selling responsive websites predominantly to small businesses.
Guiding clients through the entire process from initial conversations through launch.
Educating clients about modern website best practices to help improve their business from a digital prospective.
Traveling on-site to speak with clients in person about their businesses goals.
Working with company stakeholders to develop and implement internal software.

Confidential, Pittsburgh, PA

Store Manager

Responsibilities:

Planned and directed between 20 to 150 employees depending on seasonal needs.
Trained and mentored 8 new managers on store procedures and policies.
Reduced our location’s overall units lost/stolen by 40% by implementing daily loss prevention training for all employees.
Participated in national training for Assistant Store Managers.