Lead Program Manager Resume San Jose, California - Hire IT People

SUMMARY

5 years of experience as a product operations leader, successfully launching and creating operational processes forgo90 and partnering with marquee customers across software, news, mobile& video content providers Relentless and resourceful in driving operational efficiencies, identifying gaps and trends at a macro level, re - hauling work-streams to improve customer and internal SLAs, reducing error rates to 1%, and scaling programs and training others People manager respected by team members and stakeholders, creating, hiring, and mentoring 20+ operations teams; EQ-savvy in building relationships with leadership and cross-functional teams to improve processes

AREAS OF EXPERTISE

OnIt (AOL CMS) • Partner Management • Business Operations • Client / Customer Support • Drupal • Digital Content Management • Technical Project Management • Software Deployment • P&L Management • Cost Modeling • Cross- Functional Team Leadership- Process Improvement •Digital Supply Chain • OnIt (AOL CMS) • Drupal • Exact Target • JIRA • SharePoint • Basecamp • Postman • ServiceNow • Cloudberry Amazon S3 management • PC or MAC environment • Adobe Premiere • ENPS • Precis

PROFESSIONAL EXPERIENCE

Confidential, San Jose, California

Lead Program Manager

Responsibilities:

Hired to operationalize the merchandising of the go90 app across ~20-person product operations team: led team of contractors; created day-to-day processes of merchandising operations, task management, tracking for 24/7 product support
Implemented success metric standards & reduced error rate to 1%: overhauled SLA strategy through JIRA task tracking and transitioning workstreams to Google Drive, ultimately improving response times of urgent requests
Increase visibility & accountability across teams & leaderships: created reporting for Editorial/Operations such as content visibility & summaries of daily incidents to keep team and leadership aligned
Managed video content with customers to livestream on Go90 platform: Executed on editorial operations, merchandising operations, marketing operations, publishing operations and content operations for the go90 video platform across 100+ content partners.

Confidential, San Jose, California

Video Operations Center Specialist

Responsibilities:

Oversaw schedule to ensure 24/7 coverage for Once Service: including ServiceNow support, design operations and live sporting events and breaking news
Helped operational launch of go90: led weekly Video QC (Live and VOD) Provide quality control of Confidential ’s developing OnCue service assuring video assets meet necessary standards
Revamped operational processes for production team: also trained technicians on new processes and procedures
Managed Ad Operations support: Managed Video time-code logging for the ad tracking and replacement system

Confidential, Fremont, California

Field Operator

Responsibilities:

Hired to operate system for live television broadcasts: Work On-site as a field tech operating the 1st & TEN line system live on air for ABC, Fox, and ESPN college and professional football broadcasts
Improved success rate of technical issues by 75%: Operate Matte Chiron software identifying frequent color selections throughout the game that create illusion graphics drawn on field
Operator Training - Trained and mentored over 15+ technicians on 1st and 10 pre and Post production procedures
Provided leadership for all aspects of production: Set up and break down of television broadcast cameras and lenses for air.Run audio and video triax and fiber cables from broadcast trucks to stadium IO Panel

Confidential, Fremont, California

Field Operator

Responsibilities:

Install PITCHf/x systems in Minor League Ballparks: Required a ballpark survey, running cables (power & video) for 3 cameras, computer installation, and integration of pitch speed function to the ballpark’s scoreboard.
Game Operator: PITCHf/x and K-Zone tracking software for San Jose and San Francisco Giants live broadcasts.
Operator Training: Responsible for training multiple operators on day to day operation of PITCHf/x system. Operator Training
Provide support A/V support: Monitor and adjust cameras audio and video signals throughout game.
Virtual Advertising: Operate virtual advertising system airing different graphics each inning throughout game. Virtual Advertising

Confidential, San Jose, California

Meeting Crew/Producing

Responsibilities:

Oversaw production crew coverage for local television station: including town hall meetings, live sporting events and breaking news
Helped operational launch of weekly interviews with former San Jose mayor Chuck Reed: led weekly production of originated programming by technically directing KRTY’s weekly interview with San Jose’s top government employees.
Revamped operational processes for production team: also trained operators on new processes and procedures
Managed Audio and Video setup for broadcast studio: Control pan, tilt, zoom cameras to quickly and accurately capture presenters. Occasional adjustments of camera iris, gain and white balance.

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Lead Program Manager Resume

San Jose, CaliforniA

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