Senior Client Services Project Manager Resume

SUMMARY

Senior Project & Program Manager with 15 years of Information Technology (IT) project planning and implementation experience. Results - oriented leader who has delivered mission-critical projects supporting the viability of corporate business. Provides overall direction and guidance to project and program teams that typically span multiple organizations, outside suppliers and vendors. Accomplished leader experienced in infrastructure projects, merger -acquisition initiatives, relocations and integration-related activities. Proficiency demonstrated by closely working with business partners to define requirements and plan solutions to meet both enterprise and business unit requirements. Defines project objectives, scope and guides activities of project team including delegating tasks to team members, identifies resources and establishes master timeline for deliverables. Strong interpersonal and presentation skills for interacting with team members and clients Confidential the highest corporate level.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Senior Client Services Project Manager

Responsibilities:

Lead teams of highly-skilled engineers in core network infrastructure planning, design and deployment of network systems.
Gather and translate customer requirements for strategic business objectives into final product design and leverage the available solutions for multiple initiatives.
Led the migration of business-critical projects from UBS's former outsourcing vendor to Confidential &T
Implemented and rolled out MPLS Network services to improve performance.
Managed the multi-site Wi-Fi Solution Project including required certifications, permanent licensing, AOS upgrades and multiple vendor coordination efforts.
Managed 20 multi-state Real Estate projects all within scope, schedule and budget.

Confidential

Senior Project Manager

Responsibilities:

Co-led two network redundancy programs for business-critical major Confidential banking, budgeted Confidential over $8M that spanned over 600 locations.
Managed $1M Network redundancy project to install an additional VPN circuit & remote power switch to automatically restart failed systems.
Led project to support out of band (OOB) terminal servers and OOB Verizon terminals which established a solution for engineers to access/troubleshoot the devices even if the network is down.

Confidential

Program & Project Manager

Responsibilities:

Identified project costs by implementing pre-project processes to track, define scope and mitigate risks. Put this as last bullet
Led enterprise wide $2.5M program to upgrade 330+ Cyber / Security policy servers, policy stores and 1,200+ active web agents that supported all business communities.
Managed 750K Security Program to reduce costs by providing flexible support on a staff augmentation basis for Federation Engineering and Run & Maintain (R&M) Services.
Managed execution of Storage Area Network (SAN) switch cutovers Confidential 3 major Data Centers on 500+ physical servers and 200+ data migration cutovers.

Confidential

Program & Project Manager

Responsibilities:

Managed $4M+ Program with a team off 200+ for the separation of the Global WAN (Wide Area Network). This included 6 major Confidential Data Centers, 200+ global locations, over 30,000 employees and the movement of all existing local, long distance and toll-free services from Confidential &T to Verizon.
Successfully managed, coordinated and led over 100+ Projects, including Real Estate, Data Center Relocations, Major Acquisition Projects, Voice over IP (VoIP), desktop refresh and employee relocation efforts.

Confidential

Lead Business Analyst

Responsibilities:

Advocate and key member that automated Budget's Rental, Fleet and Maintenance processes
Selected by the Senior Vice President of Budget Rent a Car Operations to lead the automation program in England
Appointed to provide continuous improvement, oversight and evergreen management

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