SUMMARY

Project Manager with over 15 years of demonstrated success at delivery of technology projects across Finance (Regulatory), Service and Telecommunication industries, in multiple geographies. Most recently servicing as Technology Project Manager for the Regulatory Disclosures Business at Confidential Reuters. Responsible for the delivery of several multi - year projects service across a wide range of functional areas from idea generation to deployment and delivery. Reputation for exceeding corporate objectives while controlling costs and improving efficiencies. Highly motivated, results driven professional with experience managing all phases of the project lifecycle. Proven track record of bringing projects and services to market by providing leadership and support to cross-functional teams. Skilled at working directly with senior leadership, project team members, vendors, and customers to ensure project success.

• Hired as Reuters Project Manager to create PMO and foster use of project management methodologies following the Reuters acquisition of primary competitor Edgarfilings. Reported directly to Vice President of Software and Services for Legal Division.
• Served as project implementation lead for a multi-language, multi-currency e-commerce Website that positioned the company to compete in the international marketplace. Developed a working relationship for a highly successful project, which led to a rollout in 14 additional countries that consequently generated $2.1 million in new revenues.
• Managed from concept to completion new business relationships on 36 enterprise projects in 24 months with 33 delivered on time, in-scope and within budget for major corporations as Confidential, Confidential, Confidential, Confidential, Confidential, Confidential and Confidential and more.
• Played a key role in achieving the fastest ramp-up of a sales/service call center in Confidential history by training the first 2 rounds of sales classes, which proved instrumental in building the foundation of a successful organization. Subsequently, center achieved ranking in “Top 5” centers of the 26 Confidential Centers within the first year of operation.
• Two-time Recipient of coveted Circle of Excellence award for a working on nation-wide coordination of new product launch which significantly increased market share.

AREAS OF EXPERTISE

• Project Methodologies; Project Tracking/Reporting; Budget Estimating and Tracking; Scope & Change Management; Process Change/Improvement; Tactical/Strategic Planning; Team Building & Leadership; Conflict Management; Coaching/Mentoring; People and Performance Management; Managing Multi-Platform/Multi-Site Logistics; SLA & Contract Negotiations; Creating a Shared Project Implementation Vision; Defining Project System Requirements; Oversight & Coordination of Project Timelines & Deliverables; B2B & B2C end-users; Technically Savvy with Ability to Understand Complex Processes; and Business Process & Strategy Development; Training & Development; Compensation Program Design; Vendor Relations

PROFESSIONAL EXPERIENCE

Confidential, Spring, Texas

Owner/General Manager

Responsibilities:

• Developed and built business from start-up to revenue generating, large customer base boutique. Ensured business growth by developing and managing credible brand and brand following.
• Increased sales month over month by leveraging strong social media presence, establishing processes to solidify a great customer experience; effective sales approach that emphasizes personal service, consumer education and relationship building.
• Solid customer service training for employees along with staff supervision.
• Established streamline processes and utilize technology processes and systems to maximize efficiency.
• Created professional & persuasive marketing presentations; successful exhibits at industry trade shows

Confidential, Houston, Texas

Responsibilities:

• Hired as Reuters Project Manager to create PMO and foster use of project management methodologies following the Reuters acquisition of primary competitor Edgarfilings. Reported directly to Vice President of Software and Services for Legal Division.
• Served as lone Project Manager for Houston GRC the first business unit following the acquisition of Reuters by Confidential Corporation. Responsible for the integration of Reuters processes, internal solutions and reporting. Championed the business, portfolio management and development processes reporting directly to the Vice President of Technology.
• Led project team from design to delivery of Boardlink Web and TR’s first Mobile App; a market leading regulatory intelligence platform that allows company secretaries and board members to communicate effectively in a secure environment, makes board pack compilation and distribution easier in addition to allowing news and analysis.
• Worked closely with directors and managers to prioritize work efforts, timelines, resources, and demands between various projects and new business initiatives.
• Developed effort driven project plan, documentations, diagrams, spreadsheets, and operational reviews for project. Organized tracked, and reported on project process.
• Managed efforts between development, production, content and testing teams in DC, Minnesota, New York, and international locations in Hyderabad and Bangalore, India.
• Closely aligned with Global Resource Manager that developed and oversaw business strategies of assets globally, located in Baar, Switzerland.

Confidential, Little Rock, Arkansas

Responsibilities:

• Managed software development, ecommerce website development, web service integration projects through implementation life cycle to include project scope, technical implementation, customer development, business analysis and consulting. Set expectations and goals, due dates and deliverables, to ensure timely completion of projects.
• Strong understanding of web development process and the delivery of solutions with creative, merchandising, marketing and customer service components.
• Acted as hybrid between executive management, development teams and sales teams. Responsible for constructing and writing project scope, timelines, deliverables and documents such as: RFP responses, general proposals, presentations, engagement contracts, strategy decks, project plans, style guides, creative briefs, author websites, requirements definitions, functional specifications, user manuals, email marketing plans and project post-mortems.
• Excels at identifying, assessing, prioritizing and managing project risks and issues. Thrives in faced paced deadline oriented environment.
• Developed and documented implementation process that was incorporated into Confidential CRM for use company­wide. The online process streamlined new client process, increased operational efficiencies, while allowed cross departmental collaboration and increase of company speed to market.
• Promoted to become first Program Implementation Manager in company history after 7 months as account manager. Recognized for developing the role into a strong position within the organization that positively affects the bottom line.
• Inherited program on largest client account that was in jeopardy of being lost due to poor management and communication. Successfully re-constructed program and focused on enhancing client relationship which resulted in solidifying account and account growth.

Confidential, Houston, Texas

Technology Project Manager

Responsibilities:

• Promoted from project manager to Senior Client Services Manager after 5 months with company when consumer divisions primary account was in jeopardy due to high-level of client complaints. Developed support, re-training and analysis plan that turned consumer project around within several weeks.
• Responsible for planning systems integration and development projects.
• Reported to Director of Client Services and required to provide project status updates to COO daily.
• Responsible for coordination and training of strike contingency plan for a large global telecommunication company. Team effectively transitioned from outbound to inbound call center and handled all call traffic routed in 4-day strike with no dropped calls.
• Selected by senior management to develop, communicate, and execute call flow sales model process, which was deployed to all sales and support groups. Task with and successfully trained 3 remote location call center that resulted in 27.5% improvement and total order increase of 32%.
• Charged with the re-training and development of organizations 50-person management team. Created a new training program by analyzing multiple aspects of business processes, fundamentals, product lines, and sales techniques. Sales results increased by 147% in the consumer division. Responsible for documenting and drafting companies Operational Methods and Procedures Manual.

Confidential, Houston, Texas

Technology Project Manager

Responsibilities:

• Orchestrated and developed key training initiatives, and reality-based training that utilized adult learning principles and on the job application. Subsequently, received Master Trainer Certification and selected as Support Manager 1st & 3rd Quarters '01 and 2nd & 4th Quarters '02.
• Selected by Regional Vice-President to be the first Continuous Improvement Specialist for new 500-seat call center. Offered position prior to completion of Management Development Program.
• Successfully launched “ Confidential by Confidential ” national calling campaign. Responsible for coordination of technology system updates, training materials, train-the-trainers, and agent training. Center achieved #1 center at launch and maintained top 5 ranking during campaign.
• Selected from a large pool of recent college graduates from around the country to participate in Management Development program. Offered mid-level manager position prior to completion of program.
• Intensive 6-month program required rotation through all departments within call center performing related duties. Departments included Human Resources, Recruiting, Sales Supervision, and IT. Performed above average in all areas while excelling in the areas of Human Resources and IT.
• Sales team lead rep responsible for training new hires on systems, products, and sales call flow. Selected to assist supervisor with team of 16-18 sales representatives provided monitoring, sales coaching and development for selling of Confidential products and services.