Client Implementation Specialist Resume

SUMMARY

Successful Project Leader bringing proven experience in delivering projects on - time, under budget, meeting milestones, and communicating effectively. Over 10 years of project management experience, and 13 years’ customer service experience. Looking for new position in Financial Services or Technology fields.

TECHNICAL SKILLS

service Manager 7
Visio
Salesforce
Siebel

PROFESSIONAL EXPERIENCE

Client Implementation Specialist

Confidential

Responsibilities:

Completed multiple circuit migrations, hardware and software upgrade projects
Communicated a timeline to each client detailing when specific activities were scheduled to be completed.
Gathered necessary data from the client in order to provide the proper hardware, accessories and network configuration
Coordinated multiple groups within the organization as well as third party vendors to successfully complete installations
Assisted in process development

Order Activity Coordinator

Confidential

Responsibilities:

Provided training to team members for a third party customer order tool in US, Canada and Latin America
Customer service surveys exceeding satisfaction benchmarks by 8%
Managed third party vendor relations and coordinated the dispatch of equipment and personnel
Achieved migrating all clients according to plan for several upgrade projects
Spear-headed the migration of all 3000IP and BDN product orders in the Americas for a 1.2 billion dollar project
Core representative for all training and system enhancements for the third party customer order tool
Instrumental in establishing partnerships with third party telecommunication vendors to drive superior customer service
Efficiently accelerated client orders to improve standard delivery periods
Participated in the user acceptance testing for new product ordering processes

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