SUMMARY

• A visionary IT professional leader with over 18 years demonstrated excellence in driving large complex business driven IT programs with budget managed exceeding $40M.
• Recognized for delivering $2B+ revenue growth transformational programs.
• Business - savvy combines business, technical, strategic planning, budgeting and forecasting, and management acumen to deliver high quality programs from inception to realization.
• Proven track record of managing cross-functional teams in matrixed environments resulting in enhanced synergy, team effectiveness, and successful business buy-in.
• Extensive full life cycle project management experiences with best practices and methodologies in managing scope, schedule, budgets, resources, risks, changes, stakeholders and vendors.
• A passionate and effective leader with a can-do attitude and collaborative management style.

AREAS OF EXPERTISE

• Program/Project Management Portfolio Management Budget/Finance Management Business Intelligence
• OBIEE System Integration
• SQL MS Project
• Clarity
• JIRA Program/Project Governance Contract/Vendor Management Time/Resource Management Business Process Transformation Manufacturing
• Baan ERPLN Agile
• SCRUM
• Waterfall
• SDLC Executive Presentation Change Management Risk/Issue Management Stakeholder Management CRM
• Siebel
• Salesforce.com Visio
• BPMN
• SharePoint ed meetings with sales managers and user representatives on the design process including specifications end-user reviews and application walk-through.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Program/Delivery Manager

Responsibilities:

• Lead strategic enterprise-wise business driven IT programs to support the largest LOB (line of business) Group Product with revenue growth more than $2B for BlueCross business.
• Continually manage $40M+ Group IT projects including growth/strategy, business transformation, technology enablement, business performance turnaround, and product implementation.
• Drive efforts throughout delivery on strategic planning, roadmap development & prioritize projects, identify dependencies, build consensus, manage conflicts, deliver action plans, and drive decisions.
• Provide clear direction, leadership and motivation to direct / indirect reports, project stakeholders, IT, business partners, and cross functional team in a matrixed environment.
• Establish program governance from the outset and ensure governance mechanisms are functioning properly, includes delivery structure, RACI, intake & demand, gate review, and change management.
• Accountable for end-to-end delivery of program deliverables and business outcomes, manage program-level scope, cost/budget, schedule, dependencies, resource, quality and risks.
• Oversight to all project phases including initiation, planning, control, execution, and closeout with full system development life cycle using waterfall and agile project management methodologies.
• Ownership to executives of risks and issues threatening program delivery, provide assessment, consultation, mitigation, and resolutions.
• Serve as the escalation point for PMs and lead resolving roadblocks via facilitation with functional groups leaders and respective organizations leadership.
• Establish effective communication channels in a collaborative manner build strong partnership with sponsors, executives, and stakeholders for successful buy-in.
• Provide Executive Financial Reporting to C-level on portfolio finance health, resource utilization, budget spends, YTD forecast, Over/Under budget trend, and business benefits assessments.
• Oversight to program financials with hands-on management and guidance on PPM tools Clarity, projects ETCs, variance, forecasting, burn rate, invoices, sow, and total usage.
• Continually evaluate department and program KPIs to ensure alignment with business priorities.
• Manage vendor relationship with strategic outsource provider management teams. Oversight to vendor RFP, selection and negotiation process, financial reviews and contract changes.

Programs managed

Responsibilities:

• Lead delivery of $21M Health Care Tiered Networks program cross 5 states (IL, TX, NM, MT, OK) and 4 market segments (Retail, Custom Large, Mid-Market, National Accounts) to all product type (HMO/PPO/POS/EPO) covering 15,000,000 plan membership offering narrow-tiered network medical plans to reduce cost. The business benefits are at $226M with risk avoidance of $200M.
• Oversee 5 projects deployments of over 100 individuals with 40+ systems including Membership, Contract, Claim, Provider, Benefit, Accumulator, Rating, Billing, Pharmacy, Vendor, Sales, and Mobile Access utilizing a Waterfall/Agile hybrid program structure.
• Turned around a $11M struggling 14 month behind initial deployment Consumer Driven Health Plan Incentives program via strong risk mitigation, timely issue escalation and resolution, executive reporting, and collaboration and team building. Product offered is purchased by 1 million subscribers with 3-million-member base with risk avoidance of $200M.
• Reported to IT divisional VP and owned program relationship with C-level leadership. Provided Insight to executives for the magnitude of risks and issues for project delay. Provided issue assessment and worked with senior VPs to identify action plans to get projects back on track. Successfully delivered 7 releases across 30 applications in 8-month timeframe implemented 6 external medical data vendor file tracking and monitoring controls, Member matching Process, Lab incentives detection rules, Vendor data balancing, and Cognos reporting.
• Led delivery of a critical cross divisional $13M Enterprise Shared Accumulators Integration initiative that transformed vision of executives into executable deliverables, and achieved the goal of supporting BlueCross membership growth from 5.9 million to over 10 million to drive $300M revenue growth under extremely aggressive program delivery timeline.
• Managed department leads of 35+ cross IT and Service Operations including internal, contractor, on shore / off shore completed 4 major integration projects - Legacy accumulator migration with 500+ million annual throughputs, medical accumulators sharing integration with 2 pharmacy vendors, accumulator balancing controls, shared accumulator overage reporting.
• Managed the final phase of a $6M regulatory Health Care Product implementation which provided new in/out of network plans to support BlueCross fast growing Small Group and Mid-Market portfolio across 5 states, and remain compliant with the expansion of ACA redefined Group. The program anticipates $43M revenue over 5 years and risk avoidance up to $272M over 5 years.
• Oversaw final integration and post production of Enterprise Product Platform (EPP) with 12 systems including Pharmacy, Business Acquisition, Actuaries, Underwriting, Product Catalog, Rating, Membership, and Claims Systems.

Confidential, Lisle, IL

Program Manager II

Responsibilities:

• Program Manager in PMO for delivering over $50 million product cost saving improvements transformational turnaround over three-year period.
• Oversaw IT programs/projects in Cost Reduction PMO for large, complex, multi-million-dollar cost reduction programs for procurement & engineering.
• Responsible for delivering programs by leading across functional teams of 20+ from Procurement, Finance, IT, Manufacturing, Marketing, Quality, Sales, Service, and Supply Chain.
• Led project activities including costs, budget, milestone, time line, issues/risk, deliverables, quality, communication, and change control. Ensured adherence to quality standards, governance, and reviews projects deliverables and signoffs.
• Oversaw project planning, resourcing, progress reporting, and decision making.
• Reported to VP, SVP and executive leadership. Resolved issues via appropriate escalation.

Program Manager

Confidential

Responsibilities:

• Oversaw $23M approved 3-year IT portfolio that supported company Joint Venture rollout covering manufacturing, engineering, purchasing, finance, HR, sales, and customer services.
• Led program-planning efforts with business and IT leadership across culture to drive strategic planning, scope/objective/roadmap development, project dependencies, and release timelines.
• Accountable to business executive Leadership and sponsors for program and projects status, progress, milestones and deliverables as well as forecasting accuracy of budget and resources.
• Partnered with China IT Director, JV GM and global manufacturing, purchasing, and vendors on a $1.3MM Manufacturing Execution System (MES) which included contract/license negotiation, RFQ/RFP analysis review, evaluation and vendor selection, implementation enterprise blueprint.
• Completed a pilot project to allow oversea engineers to access corporate engineer data via Virtual Desktop Infrastructure(VDI) for IP protection.
• Oversaw IT Service teams set up local network, security, and infrastructure to support 3 locations oversea with connection to corporate reduce IBM support cost by $120k per year.
• Initiated global IT COE across division between US, India, Brazil and China to support global business growth by aligning resource, sharing experiences, and saving travel costs up to $50k annually.
• Worked with Confidential reviewed and recommended amendment changes to JV TLA (Technical License Agreement) & TSA (Technical Services Agreement).

Project Manager / Sr. Lead

Confidential

Responsibilities:

• Delivered multi-year $2.5M+ enterprise-wide Siebel CRM and Oracle OBIEE Analytics Reporting in support of annual $2B sales across 3 division. Ensured the project was delivered on time, under budget, and with customer satisfaction.
• Partnered with Accenture, led comprehensive assessment across 3 division conducted 70+ interviews with business identified strategies and objectives of the solution.
• Implemented and in corporate best practices Agile development process and Scrum methodology into SDLC to release and deliver quality product in a rapid iteration.
• Managed project scope, cost/budget, schedule, dependencies, resource, quality and risks.
• Managed requirements change, risk and issue resolution, design/development/testing, user acceptance, production release, and project closeout.
• Worked with Architect to determine appropriate technical solutions and evaluate alternatives.
• Oversaw offshore development team of 12 in India to ensure any IT solutions designed, configured, developed and implemented satisfied the business requirements.
• Managed Oracle Business Intelligent Enterprise (OBIEE) reporting implementation to assist evaluating business development opportunities and controlling budget.
• Applied Business Process Modeling Notation (BPMN) methodology to identify business objective and goals, clarify requirements, identify issues, and collaborate changes and improvements.
• Oversaw Accenture vendor deliverables and performance as compared to SOW, project objectives, scope, budget, and schedule.
• Presented, maintained and updated program documentation including budget, schedule, milestone, launch plan, risk plan & resolution, and status report.

Confidential

IT Project Manager

Responsibilities:

• Managed the delivery of advanced automated online reporting application including project plan, schedule, issues tracking, risk analysis, estimates, status reports, and resources.
• Led integrated IT customer support solution application team of 7 for customer satisfaction and loyalty project, clients included Confidential, Confidential, Confidential, and Confidential .
• Interpreted, summarized and reported data with over 1M record from 5000 locations. Prepared scheduled weekly/monthly/quarterly/annually and ad hoc reports to senior executive team.
• Established the IT Project Management Office (PMO) including creation of project document templates, processes and organizational structure.

Confidential, Aurora, IL

Sr. Consultant, IT

Responsibilities:

• Participation on various project teams as Technical Analyst, Project Manager and QA Manager. Provided solutions to business challenges using business process and technology.
• Developed an in-house Customer Relationship Management (CRM) application to support the sales, marketing and customer support for Midwest Region.
• Full life cycle web application development utilized Microsoft technologies with SQL Server backend. Analyzed, documented, and communicated business requirements and processes.
• Designed and developed Intranet applications included Delivery, Inventory Checks, Hand Held Equipment Tracking, PDT unit Request, Prospect Customer Score Card with ASP and SQL.

Confidential, Chicago, IL

IT Business System Analyst

Responsibilities:

• Full life cycle development of E-commerce applications budgeted from $250k to $1M to create secure, customized sites with real-time access to services and information with ASP and SQL.
• Promoted to Team Leader after 10 months to lead a team of 6 analysts to analyze, document, and communicate business requirements and processes to ensure requirements were met.
• Created business requirement and functional design documents that across the manufacturing value chain including pre-sale, marketing, ordering, service, and warranty.
• Provided system support and issue resolutions, worked closely with architects and developers on change request, technical architecture, and deployment to ensure user satisfaction.