SUMMARY

• I've spent the last 20 years working as an IT Leader managing application development, digital marketing, cloud solutions, system integrations, infrastructure upgrades, and network refreshes, specializing in strategic planning, business analysis, project management, and process improvement.
• I've managed all - size teams, including geographically dispersed teams and offshore operations. I've worked with C-Level Executives, project sponsors, business teams and technical resources to create, implement, and sustain user-friendly and secure enterprise solutions.

AREAS OF EXPERTISE

• Strategic Thinker
• Futuristic
• Constant Learner
• High Achiever
• Self-Assured

TECHNICAL SKILLS

• PPM / Project Management (MS Project / Server, Primavera, TeamPlay, Projector, PPM Studio, Quality Center, Changepoint)
• Confidential (Analytics. Audience Manager, Campaign Manager, Experience Manager, LiveCycle, Media Optimizer, Primetime, Social, Target) eCommerce (IBM WebSphere Commerce, SAP hybris, Confidential AEM)
• Content Management ( Confidential Experience Manager, Vignette Content Management)
• Unified Communications (Avaya, Cisco, Microsoft, RFID, WiFi)
• Collaboration / Workflow (Sharepoint, Lotus Quickr / Quickplace, JIRA, Confluence, Bugzilla, Central Desktop)
• Requirements Management (CaliberRM, RequisitePro, Requirements Composer, DOORS)
• Graphic Design (Publisher, Quark, Photoshop, PageMaker, FrameMaker, Illustrator, Robohelp, Flash, Dreamweaver)
• System Design (AutoCAD, Rational Rose, RSA, RSM, WebSphere BPM, Visio, TogetherSoft)
• Development Languages (C++, C#.Net, Java, Javascript, VB.Net, ASP.Net, sOaP, XML, XsL, XSD, HTML, CSS)
• SSO / Security / User Directories (LDAP, Active Directory, Keystone, SiteMinder, Checkpoint, Cisco, RSA, PhoneFactor, Juniper)
• Virtualization (VMware, Citrix XenApp, Citrix XenDesktop, Microsoft App-V)
• Configuration Management (Rational ClearCase, ClearQuest, CVS, Subversion)
• QA / Testing (HP Quality Center, TestDirector, WinRunner, LoadRunner, Rational Quality Center, JIRA, Confluence, Bugzilla)
• Microsoft Productivity (Project, Word, Excel, Access, PowerPoint, Publisher, Outlook, SharePoint, Visio, FrontPage)
• Standards / Methodologies (PMI, RUP, SUMMIT, Agile, Scrum, CMMi, COBIT, Six Sigma, ITIL, SCORM, ISO/IEEE, MIL)

PROFESSIONAL EXPERIENCE

Confidential

Delivery Management / Digital Marketing, PM, App Dev, QA, Training

Responsibilities:

• Digital Transformation. Managed delivery of the Confidential Marketing Cloud solutions, including Confidential Sites,Assets, Forms, Workflows, Mobile, and Creative Cloud integrations for companies, like Confidential

Confidential

VP Delivery Management / Digital Marketing, PM, App Dev, QA, Training

Responsibilities:

• Digital Transformation. Scoped, managed and delivered technology platforms for eCommerce and Content Management, e.g. SAP hybris and Confidential Experience Manager (AEM). Managed agile development and deployments for multiple global clients.
• Global Operations. Managed global teams, led planning efforts, and mentored project teams on standard methodologies for software development, formulation of project scope, creation of logical work breakdown structures, tracking of project performance, and analysis of earned value. Led multiple medium-to-large infrastructure and application projects with globally dispersed project teams, both onsite and remote, as well as onshore and offshore. Traveled to China to improve delivery processes.
• Enterprise PMO. Established enterprise PMO to manage, monitor and assess performance, reported directly to the CEO and Executive Team. Led and managed $150M+ portfolio of projects, 300+ resources and assets. Evaluated and streamline PPM, CRM, and ERP solutions to improve and standardize complex business processes. Developed training plans and assets. Delivered onsite and remote training.
• Agile Development. Managed software development, cloud migrations, and infrastructure projects; directed the efforts of Program Directors, Program Managers, and Project Managers. Developed a project management center of excellence based on industry standards and best practices. Mentored project teams on the effective use of project tools and processes. Mentored PMs on PM I certification process.

Confidential

Delivery Manager / PMO, Data Centers, Networks, Virtualization, IPT, UCS, ITSM, App Dev, Training

Responsibilities:

• Delivery Management. Managed delivery, agile development, VOIP implementations,, network upgrades, data center builds, cloud migrations and disaster recovery planning. Consulted on Cisco Unified Communications, Service Desk Operations, ServiceNow ITSM, and Disaster Recovery. Responsible for developing and managing requirements, cost estimates, project plans, risks and weekly status reports. Developed training assets and provide training.
• Wilton Re Disaster Recovery Design & Implementation. Managed and architected the analysis, design and implementation of Disaster Recovery. Reviewed the existing Business Continuity plan and facilitated requirements sessions. Identified, selected and prioritized CIs. Gathered and documented more detailed CI data, including host names, IP addresses, licensing, key application dependencies, and points of contact. Discussed system criticality and any security requirements. Discussed Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). Discussed options for recovery, associated costs and benefits, and any recommendations. Reviewed the existing network and identified any required changes. Created implementation and test plans. Obtained sign-off on the DR plan and detailed design. Managed the implementation and testing of the Disaster Recovery Plan. Reviewed and verified the prioritized list of CIs, RTOs, and RPOs. Reviewed and updated the implementation and test plan. Implemented and tested the replication software. Hosted detailed planning sessions, a dry-run and actual execution of the DR plan. Reviewed test results and documented lessons learned. Tracked and reported on project status, risks, issues, schedule, actuals, burn-rate, and forecast.
• Wausau Paper Data Center Build & Migration with Disaster Recovery. Managed the implementation and testing of the new data center, equipment moves and configuration of failover between data centers. Reviewed and verified the list of new and existing hardware. Reviewed and updated the plans for the data center build, equipment move and failover testing. Tracked and reported on project status, risks, issues, schedule, actuals, burn-rate, and forecast. Served as Scrum Master and Delivery Manager on these other projects:

Confidential

IT Consultant / Enterprise PMO, Architecture, Dev, Training

Responsibilities:

• Delivery Management. Worked on the NGE $1B+ enterprise initiative. Consulted with the Disney’s Cruise Lines, PMO, Architecture and IT teams. Managed $5M budget and reported on program status, risks, issues and changes requests. Served as Scrum Master and Delivery Manager. Tracked and reported on scope, time and costs for several program-level WBSs. Leveraged agile methods and tools to manage project activities, track performance and report status for several architecture teams, including application, data, security, infrastructure, and technical integration. Standardized reports and developed process improvements related to planning, estimating, reporting and tracking activities. Developed training assets and provide training.
• Release Management. Responsible for developing and managing the integrated release plan. Partnered across multiple delivery teams to negotiate delivery timelines and govern the software development life cycle (SDLC) and deployment schedule.

Confidential

IT Consultant / PMO, Enterprise Release, UC, Virtualization, Security, Training

Responsibilities:

• Delivery Management. Worked on several IT Architecture and Security initiatives. Consulted on PM best practices. Managed R&D efforts, $1.5M budget and multiple deployment roadmap. Managed proof of concepts and enterprise roll-outs of unified communications, two-factor authentication and desktop virtualization. Responsible for developing and managing requirements, cost estimates, project plans, release plans, vendors and subcontractors, leveraging agile, iterative and incremental approaches. Developed training plans and assets. Delivered onsite and remote training. Technologies used MS Project, MS SharePoint, MS Communicator, MS Office 2010, Citrix XenApp, Citrix XenDesktop, Microsoft App-V, Juniper VPN, and Avaya Telecommunications.

Confidential

Consultant / Courseware, App Dev, QA, Training

Responsibilities:

• Delivery Management. Managed software development and testing. Consulted on PM best practices and managed $1M budget across four courseware development projects, including web design, application development, LMS activities, testing, review cycles, deployments, support, trouble tickets, vendors and subcontractors, leveraging standard waterfall, iterative and incremental approaches. Developed training assets and provide training. Worked with SCORM requirements. Technologies used MS Project, MS SharePoint, Educator, Eluminate, Lotus Notes, MindManager, Dreamweaver, Flash, HTML, and Parature Help Desk.

Confidential

Delivery Mgr / Supply Chain, R&D, Networks, RFID, Wireless, Security

Responsibilities:

• Delivery Management. Managed software development and development life cycle. Consulted on PM best practices and managed over $2.5M in application development and R&D efforts. Led project planning efforts, including definition of project scope, work breakdown structures, cost estimates, and resource plans. Multiple methodologies, approaches, and industry standards leveraged including waterfall, iterative, PMI, CMMi, ITIL, and ISO/IEEE,
• Global Operations. Managed infrastructure projects, global development teams, vendors, subcontractors, and technical support. Researched and managed R&D initiatives at Pepsico, Tropicana and Kraft Foods. Successfully implemented RFID and WiFi technologies across multiple major manufacturing supply chains at Kraft Foods. Technologies used MS Project, MS SharePoint, RFIDTagManager, iSUM2, Network Hubs, Network Servers, Managed Switches, Bridge Scanners, Alien Readers and Antennas, RFID Handhelds and Cradles, Mounting Kits, PLC Controller, Soti Mobi Controller, and Stack Lights.
• Change Management. Developed plans for and managed installation of the network infrastructure, including servers, PCs, RFID/WiFi devices, software, cabling, power, and conduit. Managed network configuration, integration, training, deployment process and technical support.

Confidential

Director / PMO, IT, IBM Systems Integration, App De, QA, Training

Responsibilities:

• Global Operations. Managed global operations teams, led project planning efforts, and mentored project teams on standard methodologies for software development, formulation of project scope, creation of logical work breakdown structures, tracking of project performance, and analysis of earned value. Led multiple medium-to-large infrastructure and application projects with globally dispersed project teams, both onsite and remote, as well as onshore and offshore:
• IBM Lotus Quickr Collaboration Server o Franklin Templeton WebSphere Process Server w/ BPEL
• Microsoft Dynamics AX (Axapta) ERP Server Harcourt Education WebSphere eCommerce Server w/ HATS
• Projector pSa Implementation & Integration MMA Analytics SOA / WebSphere Portal / Application Server w/ SAS
• SemanticSpace PPM Studio Server o Enterprise PMO Setup & Rollout
• Enterprise PMO. Established enterprise-wide PMO to monitor and assess performance, reporting directly to the CEO and Executive Team. Led and managed $60M+ portfolio of projects, 200+ resources and assets. Evaluated and streamline PPM, CRM, and ERP solutions to improve and standardize complex business processes.
• Delivery Management. Managed software development and infrastructure projects; directed the efforts of Regional Directors, Delivery Managers, and Project Managers. Created a project management center of excellence based on industry standards and best practices. Mentored project teams on the effective use of project tools and processes. Mentored PMs on PMI certification process.
• Process Improvement. Developed enterprise initiatives impacting proposal development, project estimating, project scheduling, software development, status reporting, performance tracking, resource management, and career development. Developed standardized methodologies that also leveraged customer tools and processes. Multiple methodologies, approaches, and industry standards used including waterfall, iterative, agile, PMI, RUP, CMMi, and ITIL. Developed training assets and provide training.
• Change Management. Developed plans for and managed quality assurance, configuration management and change control.

Confidential

Manager / PMO, Technical Design, Development, Networks, Security, Training

Responsibilities:

• PMO Rollout v2. Led Disney’s PMO in evaluating, customizing, and streamlining existing methods, processes and tools. Worked closely with Executive teams to gain the necessary buy-in, gather requirements, manage expectations and competing priorities, and iteratively roll-out process improvements across the IT organization. Directed the efforts of IT Directors, Managers and Project Mangers in the effective use of project / portfolio management tools and process.
• Portfolio Management. Developed and implemented enterprise-wide portfolio management processes and tools. Managed monthly $6.5M portfolio of projects. Established application portfolio and integrated with project, HR, and financial portfolios. Tracked status, developed partnerships, and resolved issues.
• Delivery Management. Led project planning efforts for software development and process improvement projects, including the formulation of the project scope, definition of the project deliverable and the required delivery dates, creation of a logical work breakdown structure, definition of major project milestones, accumulation of all project cost and benefit estimates for projects like:
• Change Management. Developed effective plans for controlling the project scope, schedule and cost baseline, and monitor project performance to ensure plans are being followed. Developed plans for and managed quality assurance, configuration management and change control.
• Process Improvement. Developed enterprise-wide process improvement initiatives including Streamline Methods, PM Maturity Assessment, Application Portfolio Management, Document Management Strategy, Deliverables Archiving, and Risk Management. Multiple methodologies, approaches, and industry standards used, including waterfall, iterative, agile, PMI, RUP, SUMMIT, CMMi, COBIT, Six Sigma, ITIL, and ISO/IEEE. Developed training assets and provide training. Worked with SCORM requirements.

Confidential

Technical Lead / Design, Dev, Networks, Security, Training

Responsibilities:

• Delivery Management. Worked on the JSF-35 $300B+ initiative. Managed $15M budget and reported on program status, risks, issues and changes requests. Completed short-term contract via Corsair Engineering consulting with Confidential Government and multiple military forces on PM best practices and managing application and infrastructure development. Led project planning efforts via IPTs, defined project scope, estimated project deliverables, created work breakdown structures, performed earned value analysis, and managed project costs.
• Development. Developed and managed multi-billion dollar aircraft, global logistics, supply chain management, and training solution for the F-35 Joint Strike Fighter (JSF) Program that integrates training and support with monitoring performance, operational parameters, aircraft configurations, scheduled maintenance, component history, diagnostic systems, health management, and service support. Developed software systems, integrations, and network infrastructures
• Change Management. Developed plans for and managed quality assurance, configuration management and change control.
• Training. Worked closely with the ISD lead to conduct assessments, identify target audiences, define training plans, and outline SCORM-compliant courses, Facilitated requirements gathering sessions, identified training objectives, designed architectures, defined training plans, and wrote technical specification, leveraging IEEE, MIL and SCORM standards.

Confidential

PM, Technical Writer / PMO, EAI, Middleware, Networks, Security, Training

Responsibilities:

• Delivery Management. Completed short-term contract via Confidential consulting on PM best practices and managing application and infrastructure development. Monitored and controlled development activities to ensure delivery requirements were met according to the approved scope, time, and cost objectives. Leveraged multiple methodologies, including waterfall, Iterative, PMI, SUMMIT, and RUP.
• Analysis & Design. Performed system and usability analyses. Wrote requirements, use cases, and technical specifications. Developed online help, web pages, graphics, training aids, and user guides. Created marketing materials and training assets. Developed Business Requirements Documents ( "BRD”), Functional Specifications Documents ( "FSD”), Non-Functional Requirements (NFR), impact assessments, traceability matrix, UI mock-ups, process flows, test case reviews, defect clarifications or any other documentation or analysis requested by to support a project's needs.
• Middleware Development. Developed and managed $15M enterprise solution for sending and receiving XML messages between new and legacy systems, thereby creating a plug-n-play, enterprise architecture strategic to the company’s IT infrastructure.
• PMO Rollout v1. Partnered with Disney’s PMO to effectively roll-out standard set of processes and tools across the IT organization. Led efforts to mentor project teams on the use of Primavera, CaliberRM, Summit Methodology, and other tools. Directed the efforts of IT Managers and Project Mangers in the effective use of project management and development life cycle processes and tools.
• Change Management. Developed plans for and managed quality assurance, configuration management and change control.

Confidential

PM / Design, Development, Networks, Security, Training

Responsibilities:

• Training & Simulation. Developed advanced $2.5M simulation system with portable terrain board, military simulation models, central processing system, electronic communications network, and computer-controlled target and fire marking system.
• Delivery Management. Wrote project plans, software development plans, quality assurance plans, and configuration management plans. Directed the efforts of the development teams to deliver according to the approved scope, time, and cost objectives.
• Analysis & Design. Performed business, technical and usability analyses. Wrote requirements, use cases, design descriptions, and specifications. Created marketing materials and training assets. Developed impact assessments, traceability matrix, UI mock-ups, process flows, test case reviews, and defect clarifications. Created online help, web pages, graphics, training aids, and user guides.
• Change Management. Developed plans for quality assurance, configuration management and change control.

Confidential

Program Director / New Technology, Networks, Security

Responsibilities:

• Program Development. Developed an employee technology purchase program, created an after-school program, developed district website, and managed public relations to maintain community support.
• Operations Management. Managed annual budget, purchasing and project planning, Responsible for resources, operations, infrastructure, security, training, and technical support.
• Network Infrastructure. Purchased, installed and supported wide area network consisting of 200+ PCS, multiple wide area networks, Cisco Routers, T1 connections, Fiber Optic Cabling, Windows NT/2000 Servers, MS Exchange Servers, Advanced Checkpoint Security, and IIS Web Server. Developed plans for and managed quality assurance, configuration management and change control.
• Grant Writing. Wrote and managed $1.5M technology plan, government grants, federal/state funding requirements, and technology assessments.