SUMMARY

High performance, quality and results driven with comprehensive and increasingly responsible staff and management experience in multiple areas of information technology, customer relationship management and project management. Excellent working knowledge of the software development life cycle process, service/operations management and project delivery. Outstanding leadership, analytical and communication skills.

AREAS OF EXPERTISE

• Staff Management Leadership
• Team Building/Staff Recruiting
• Staff Development/Retention
• Performance Improvement
• Strategic Planning/Implementation
• Finance & Budget Administration
• Business Process Management
• Project Management
• Relationship Management
• Service Level Negotiations
• Vendor Management
• Contract Management
• Software Development Management
• Requirements Gathering
• Quality Assurance
• Production Support
• Problem/Change Management
• IT Operations Management

PROFESSIONAL EXPERIENCE

Confidential, Greenville, NC

Manager, IT — Ancillary Systems

Responsibilities:

• Delivery Manager directing improved system availability of Confidential managed service offering for iSite PACS from 98.89% to 99.99%. Average number of annual studies: 500,000
• Implementation of Confidential Radiant Dashboard to improve enterprise radiology operations and patient experience
• Delivery and Project Manager for enterprise upgrades: Confidential iSite PACS; PowerScribe360; Confidential Xcelera, Confidential iECG
• Delivery and Project Manager for implementation of 3D Mammography across Confidential Hospitals and the Women’s Clinic — Washington, NC
• Delivery Manager and Co - Project Manager for implementation of Confidential ’s Beacon and Ambulatory modules for Leo Jenkins Cancer Center
• Delivery Manager for Confidential 2014 Upgrade (Willow and Radiant software) for Confidential to provide most current functionality to clinical and non-clinical business partners
• Delivery Manager-Pharmacy for implementation of Barcode Medication Administration for all hospitals to improve patient safety
• Delivery Manager for Pharmacy and HIMS implementations for on boarding of three (3) hospitals in eastern North Carolina on Confidential ’s EHR to improve regional access to care and more cost-efficient operations
• Delivery Manager for NDC standardization for system formulary to improve pharmacy operations, inventory management and patient care
• Delivery Manager for vendor contract reviews, negotiations and strategic roadmap planning

Confidential, Overland Park, KS

Director, Business Systems Development, Global Information Systems

Responsibilities:

• Accounts Payable processes and shipping systems enabling outsourced AP functions resulting in operational cost reductions of $296K per year.
• Contract and Competitive Match System to improve pricing contracts resulting in recurring annual savings of $311K
• Sales & Operations Planning — data gathering and analysis to provide better supply & demand forecasting reducing backorders.
• Validated Pharmaceutical Research records management system reducing data entry for scientists by 25%.

Confidential, Overland Park, KS

IT Senior Development Manager

Responsibilities:

• Co-developed, managed and executed plan to outsource the local activation, provisioning and network systems to EDS in a very compressed and aggressive time frame while effectively managing and delivering the 2004 demand forecast of 100K development hours.
• Successfully positioned ten (10) of eleven (11) outsourced employees within four (4) months to other positions .

Confidential, Overland Park, KS

IT Development, Senior Manager

Responsibilities:

• Within six (6) weeks, developed and presented proposal to executive management for the Configuration Management and Implementation Management (CM/IM) team while posting and hiring staff. Team was comprised of four (4) sections:
• Tools & Process Management, Migrations Management, Environment Builds & Planning Management, and Release Planning & Implementation Management.
• Within eight (8) weeks, built the team, developed processes and delivered services. Averaged 100 migrations per week.
• Provided oversight for management of twenty-seven (27) environments ranging from Development, Testing, Pre-Production, Production Support, Training, and Production for the new C2P client server applications.
• Program managed the successful implementation of nine (9) complex C2P releases.

Confidential, Lenexa, KS

Senior Manager, Help Desk

Responsibilities:

• Reduced expenses by approximately $9M annually by restructuring Confidential Help Desk to allow consolidation with the Sprint Enterprise Help Desk that supported local and long distance internal work groups.
• Helpdesks averaged 11K calls daily.

Confidential, Leawood, KS

Production Management, Manager, Relationship Management

Responsibilities:

• Served as chairperson of the Billing Leadership Team’s Operation Review; Worked with representatives from five (5) business units to develop forum to address health of end-to-end local billing process. Assisted with development of metrics and process improvement goals concerning end user bill quality. Mapped process errors to Task-On-Arrow flow charts; improved bill quality by 20%.
• Average of 6.5M monthly local telecom invoices produced for four (4) regional companies throughout US.

Confidential, Overland Park, KS

IT Development Manager, Billing Production Support

Responsibilities:

Managed production support activities for the Local Division’s end-user billing systems’ development organization.

Confidential, Wake Forest, NC

Information Systems Operations Manager

Responsibilities:

• Improved quality and customer service with no increase in operating costs by introducing new technologies for large mainframe printer solution for the data center.
• Effectively negotiated leasing contracts with major vendors for printers and related peripherals with values up to $1.2M yielding three-year cost savings of $200K.
• Reduced expenses $87K annually by implementing zip plus 4 mail presorting for service cancellation notices.
• Improved quality of service and production processing by implementing 24 x 7 computer operations.

Confidential, Tarboro, NC

Systems Analyst

Responsibilities:

• Program managed an “Office Automation Study” for the general office. Study highlighted lack of a formally integrated company-wide strategy for information sharing and provided groundwork for implementation of LAN/WAN.