SUMMARY

• 12+ years experience of Team / Project Management
• 8+ years of Datacenter Architecture including design, purchasing, implementation, training and documentation.
• 8+ years of V.O.I.P. Engineering and implementation.
• 17+ years of Systems and Network Administration, Analysis and Engineering Using Windows, Mac, Linux, FreeBSD, IOS, and Junos based Operating Systems.

TECHNICAL SKILLS

Operating Systems: MS Windows, Mac OSX, Linux, FreeBSD - server and desktop

Programming Languages: Shell Scripting, PHP, Javascript

Databases: MySQL, Percona, MSSQL

Network / Firewall: Cisco, Juniper, Sonicwall, Palo Alto, Bluecoat, Melanox, Softlayer

Virtual Networking: Vyatta / Brocade, pfSense, Zen LB, Zeroshell, Barracuda, ELB

Telephony / V.O.I.P.: Cisco UCM, Asterisk, S.E.R., FreePBX, Jabber, analog P.B.X.

Media Streaming Servers: QuickTime (Q.T.S.S. and D.S.S.), Flash Media Server and Wowza

Mail Servers: Postfix, Sendmail, MS Exchange Server

Web Servers: Apache, MS IIS

Cache/Proxy Servers: Squid, BIND, NginX, HA Proxy

Automation: Cron, Bash scripting, OpUtil

Monitoring: SNMP, Nagios / Icinga, syslog, Cacti, Zabbix

Security Analysis: Wireshark, Tcpdump, SNORT, AIDE, Rootkit Hunter, BackTrack

Version Control: SVN, Git, Jenkins

Clustering / Virtualization: KVM, Virtualbox, VMware, Redhat Cluster Suite, Hyper-V

PROFESSIONAL EXPERIENCE

Confidential

TECHNICAL PROJECT MANAGER / INFRASTRUCTURE ARCHITECT

Responsibilities:

• Datacenter migration. Manage the deployment of a virtualized cloud solution for online gaming company, create images of physical production and development servers, and implement globally load-balanced cloud solution using virtualized routing with VRRP. Extensive performance testing, security analysis, documentation and training.
• Disaster recovery planning, systems and network architecture risk analysis, systems hardening, access rights, firewall policies, VPN configuration, Office 365 rollout, configure local and cloud backup routines, create archive of configurations for all network assets. Resolve issues with firewall resource consumption, configure virus scanning on gateway, install virus scanning software on all PC desktops and laptops. Create systems administration and systems recovery documentation.
• Call center architecture and installation for 200 agent predictive dialer system. Purchase all network and systems hardware, configuration of all equipment including endpoints and desktop systems, structured cabling, callflow and dialplan programming.
• NAS replacement. Migrate all files, review user and directory permissions, test backup and restore, create basic documentation and train employees on administration.
• Migrate production servers to managed cloud hosting account. Coordinate configuration of active monitoring and ongoing hourly, daily, weekly and monthly backups.
• Quickbooks server system crash recovery. Perform password recovery on host OS, backup Windows VM, replace hard drives, configure RAID, reinstall host OS, restore Windows VM. Create backup routine for company file and create cold spare server from unused desktop.

Confidential

VOICE SYSTEMS ENGINEER / TECHNICAL PROJECT MANAGER

Responsibilities:

• Primary responsibilities were the technical project management and implementation of the call center environment, which included Cisco UCS servers, Cisco network hardware and endpoints for 400+ users. Tasks included setup of UCS servers, migration and upgrade of the CUCS systems from 7.1 OS to 10.5.2, disaster recovery planning, active directory integration for all users, UCCX scripts for various call center teams, firmware upgrades, and automation processes for new users and devices.
• Network convergence for the corporate LAN, voice and security networks. Migrate the entire phone system into the corporate network (Cisco 6500 / 4500) and integrate the new voice gateways (Cisco 2921).
• Cyber security analysis, penetration testing and technology review for all servers, storage devices, Internet, point to point and voice circuits and associated network hardware. Ongoing SOC monitoring of all services. Migrate voice circuits from PRI to SIP trunks. The elimination of unnecessary circuits and migration to SIP trunks resulted in yearly savings of over $160,000.
• Establish redundant fiber connections for the public Internet and manage the migration of the corporate point to point circuits from 3 rd party managed circuits to corporate controlled MPLS cloud. This resulted in yearly savings of over $190,000.
• Extensive documentation of all voice, server and network topologies, inventories and administration processes.
• Technical project manager in the US for the planned migration to Genesys contact center with SAP and CMS integration. This included voice systems and network upgrades for compatibility, research, testing, creation of flowcharts of all existing call center scripts, documentation of all route points, internal extensions, DID and toll free numbers as well as drafting the technical requirements documentation of the US call center needs.
• Additional responsibilities included IBM DS3500 and EXP3500 storage systems, IBM 3650 and 3850 ESXi VMware servers and the extended corporate network and phone systems for remote offices in the US, Canada and Mexico. Also handled the ongoing tier 2 / tier 3 ticket load for servers and storage, corporate network and service providers.

Confidential

SENIOR MANAGER

Responsibilities:

• Purchase and manage the installation of all network hardware, servers, storage chassis, power distribution units and cables in the SwitchNAP datacenter. This included negotiating the contracts for the data center and service providers, numerous on-site installations of equipment and leveraging 3 rd party technical resources for remote hands tasks.
• Primary S.P.O.C (security point of contact) for the SwitchNAP datacenter and senior technical point of escalation for the US systems and network. Manage the US SOC team.
• Manage the architecture design and deployment of the US datacenter systems and network security infrastructure. Create disaster recovery plan for corporate assets. Perform network consolidation of multiple Internet circuits and dedicated point to point circuits between Tier IV datacenters. Oversee the systems and network teams during the installation and deployment of the the US datacenter and remote offices and using Supermicro servers, Juniper and Cisco routers, firewalls and switches as well as Mellanox infiniband switches and network adaptors.
• Manage teams of support and development engineers. Provide Tier 1 to Tier 3 technical support for Confidential customers. Provide detailed system and network plans for client systems configurations including disaster recovery planning, web application optimization, database clustering, global load balancer and vpn configuration. Monitor networks, servers, and storages and mitigate / repair issues as necessary. 1 disaster recovery plans, DOS and DDOS attack mitigation, abuse and fraud reports including government litigation.
• Responsible for scheduling and general office tasks, creation of technical and process documents, incident escalations, customer announcements, technical sales discussions and customer triage calls. Mentor Sysops and Sales employees. Provide weekly systems overview briefings, and emergency updates as necessary
• Manage the onboarding of high-profile customers. Create customer migration and system architecture plans including global loadbalancing, dedicated storage SANs and storage performance tuning, vpn and backup / disaster recovery technologies. Assist customers with performance testing and server optimization as well as ISO 27001, SSAE 16, SOC 2, PCI DSS and Hippa compliance.
• Research, test and implement business technology solutions including VOIP and PBX, predictive dialers, ticketing systems, credit card processing, invoicing and customer registration.
• Extensive research and performance testing of competitive cloud hosting platforms, including Amazon AWS, Azure, Rackspace, Openstack, Google, Softlayer, IBM and HP Cloud.

Confidential

TECHINCAL PROJECT MANAGER / INFRASTRUCTURE ARCHITECT

Responsibilities:

• 100+ agent Call Center Predictive-dialer implementations, internal web-based client and order tracking systems and secure VOIP/Analog routing and voicemail systems. Responsible for developing best practice security model, multiple diverse WAN load-balancing, secure data access and storage, automated backups and agent accountability tracking.
• Design, purchase hardware and manage installation and configuration of complete Windows, Linux and Mac office environments for 10 to 200+ client network environments. Develop disaster recovery plans, security policies, standardized system builds, backups, updates, printers, virus scanning, email and voicemail archiving, email and phone system administration.
• Cyber Security Architecture tasks including firewall policies, content and application filtering, intrusion detection, proxy and VPN deployment. Experience with penetration testing, system / network information security audits and wired/wireless authentication techniques including RSA, 802.1 supplicant, MAC authentication and EAP / Radius server.
• Extensive research and performance testing of competitive voip solutions and Internet telephony technologies and methodologies, including SIP, RTP, H.323, H.264, unified messaging, SSL and ipSEC VPN, DTLS-SRTP, ZRTP, SIP trunking, NAT and firewall traversal, QOS scheduling and testing.
• Server and Storage implementations using: FreePBX, Asterisk virtual PBX, BIND DNS Server, MSSQL and MySQL Database Server, MS Sharepoint, Windows 2008 Application Server, SSH Server, Squid Web Proxy, MS Active Directory, Apache Server, IIS Server. Design and build Redhat clusters with fiber channel storage using glusterFS, build and configure storage systems using Samba, NFS, FreeNAS and OpenMediaVault.
• Develop custom SIP-based Communication software with remote secure VPN encryption and anonymous connectivity. Design and install redundant network resources of high availability/failover designs in virtual environments between multiple data centers. Act as principal project architect, responsible for all phases of design and implementation including executive communication and advocacy, budgets and cost estimates, design standards and policies as well as design process and management.
• Manage remote datacenter servers and network hardware for Internet businesses. Utilize efforts of contract associates, 3 rd party consultants, remote hands and direct contribution as needed. Tasks included project plans, technical requirement documents, systems and network diagrams, SOC installation and management, contract negotiation, purchase of hardware, installation, configuration, testing, documentation and training.
• System and network design, implementation and technical project management for wireless ISPs including network architecture, backhaul and access point equipment selection and purchasing, disaster recovery planning, structured cabling, emergency and alternative power systems, server rack and cooling systems design and installation. Design and build out primary data center as well as remote solar-powered wireless AP nodes, scalable redundant network resources connected to a load-balanced multiple-WAN network operations center. Responsible for all aspects of equipment specifications, testing, configuration, rollout, hiring technical team, training and maintenance.

Confidential

DIRECTOR OF TECHNOLOGY

Responsibilities:

• Manage datacenter resources in 5 geographically diverse locations. Responsibilities included negotiation of service contracts, disaster recovery planning, purchase of all hardware resources, coordination of installation and configuration utilizing team members, 3 rd party consultants and remote hands as necessary. Research and implement global IP and load-balancer solutions as well as server and network monitoring systems using open-source software.
• Manage the support, SOC and the systems/network administration team. Implement ticketing systems, build the security operations center, schedule and coordinate systems upgrades and develop migration plans for onboarding of customers. Hiring of all employees, consultants and selection of third party resources.
• Responsible for network design and definition of network service level objectives, monitoring/management requirements, management tool recommendations, and operational staffing models. Responsible for integration of security/cyber threat management plan for all datacenter and NOC resources. Act as technical project manager and lead architect for all infrastructure projects.
• Design, install, configure and maintain streaming media hosting platform including collocated media and development servers and associated network hardware. Implementation of high-speed data replication link between Multiple Tier III active data centers with analysis and testing of the data center core/distribution/access layers and network capacity modeling/estimation.
• Design, coordinate and implement multiple remote Internet broadcast studios connected via hardware/software VPN to streaming server clusters. Responsible for all aspects of project management and implementation including location feasibility studies, design, specifications, process development, testing, and deployment.
• Perform ongoing cyber security audits of all system and network resources. Harden server and networks with best-practice guidelines from NSA and third- party resources. Monitor all systems and networks and mitigate attacks such as D.D.O.S, man-in-the-middle, dictionary lookups, stack/buffer overflow, PHP injection and many others. Proactively respond by eliminating immediate threat, repair/harden system to eliminate vulnerability and track and report attackers.