Consultant Resume

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Consultant

Responsibilities:

Designed a self - assessment tool that enabled Pan American country offices to identify and map key components of the development of an eHealth Strategy
Conducted weekly research and drafted short notes on eHealth issues impacting the Region. Summaries were used to inform the national regulatory authorities and ministries
Served as Confidential Administrator for all English speaking countries during collaboration and training between head office and country offices

Confidential, Washington, DC

Intern

Responsibilities:

Worked with management and consultants to develop correspondence manual detailing communication flow protocols between Confidential and local country offices. Document was completed and presented to Confidential chief of staff
Developed phase-wide plan to implement strategy while monitoring timelines and supporting teams during the roll-out of three simultaneous projects targeting all Confidential country offices
Actively compiled all project milestones, risks and identified opportunities to create PowerPoint presentations to communicate the efforts to the internal leadership teams and the Executive Management

Confidential

Account Manager

Responsibilities:

Maintained portfolio of telecommunication client base. Conducted routine and ad hoc audits of client needs to identify opportunities to add value for clients while increasing revenue generating activities
Identified and capitalized on new opportunities available in the marketplace to increase client base. Developed Service Level Agreement business model to streamline how the company presented business solutions to clients
Interacted with functional team leaders to coordinate information gathering for the purpose of developing strategies to respond to Request for Proposals (RFP’s) for new vendors

Confidential

Project Coordinator

Responsibilities:

Identified and worked to remove barriers to successful completion of the overall project, with emphasis on resolving issues with subcontractors
Conducted assessment of local market to determine the potential for loosening or tightening of efforts within the government market and business enterprise environment Managed logistics of procuring hardware and software from vendors and ensuring timely delivery to clients

Confidential

Project Coordinator

Responsibilities:

Effectively managed project issues and risks, while creating strategies for contingency planning and risk mitigation. Assembled and coordinated project team members and assigned individual responsibilities in order to ensure on-time completion
Ensured that hardware and software applications being sent to all high schools in Confidential and Confidential were operational, while managing interactions between all school Principals and IT administrators to maintain project milestone completion

Confidential

Business Development Associate

Responsibilities:

Identified potential opportunities to provide forensic investigation services to clients. Worked on team to develop proposal for government commissioned investigation
Reported directly to the Principals of the firm on any barriers identified and presented strategies to improve market share

Confidential

Supervisor

Responsibilities:

Increased efficiency of team by reducing daily cycle time of billing department by 2.5 hours, resulting in a cost reduction of approximately $100,000
Led a 6-member team to re-engineer billing processes to improve timely delivery of customer bills. Trained team members and recommended rotations within teams to improve employee engagement