SUMMARY

Hands - on IT professional with broad-based experience analyzing, troubleshooting, implementing, measuring, and solving issues within business systems and IT infrastructures. Dedicated to improving procedures, streamlining processes, implementing new technologies, developing and mentoring staff and increasing productivity through innovative thinking and a technological mindset. Expertise in support of large scale IT operations. Direct teams to execution of top-level objectives and maximize results. Exceptional strategist with notable success in end-to-end change management process with a career record of surpassing client and organizational expectations.

AREAS OF EXPERTISE

• Consulting
• Training / Development
• Software Development
• Project Management
• QA / Testing
• Technical Support
• Beta Testing
• Documentation
• Reporting
• Security
• Performance Management
• Budgeting
• Configuration
• Virtual Training
• 24x7 Support
• Security Clearance
• Enterprise Field Support
• SOW
• Upgrades
• Mission Critical Account Support

TECHNICAL SKILLS

• Incident Handling (IHIH-IAT-1F5B001)
• VMware vSphere 4.1 vCenter Server 4.1 ESX
• ESXi 4.1 Taking test for VCP (VMware Class)
• ITIL Data Center processes. (HP class)
• JIRA Agile Project Manager System

PROFESSIONAL EXPERIENCE

Confidential, Temecula, California

Technical Account Manager

Responsibilities:

• Manage support IT activities Backup, Ad, DHCP, DNS and Exchange services.
• New installations of Servers with in data centers. Servers (2008, 2012)

Confidential

Program Manager / Technical Lead

• Lagging I-Phone 7 application project developing all aspects and design of application within 18 months.
• Enhanced company satisfaction and generated savings by designing admin panel with Agile changing tables in AWS Maria database when necessary.

Confidential, Dallas, Texas

Enterprise Critical Systems Support Engineer

Responsibilities:

• Delivered optimized support (4-hour response time) for hardware, software, and network upgrades for all Source Direct Mission Critical accounts.
• Implemented and maintained system security and configurations for all Confidential customer servers while providing IT support including planning, software, and hardware configuration to end-users on new installations of HP/UX 5000, routers, and EVA Disks.
• Bolstered other support teams within Source Direct by providing up to date information and estimated time to completion.
• Analyzed information determining and recommending plan layout for escalations.

Confidential, San Diego, California

Technical Application Support Engineer

Responsibilities:

• Provided software customization assistance answering "how to" technical and application configuration questions for technologies including POP3, SMTP, LDAP or Unix/Linux operating systems, and networking.
• Delivered key contributions to translating business requirements into technical requirements, demonstrated experience with command line interfaces.
• Executed technical support for relational databases such as MySQL, Oracle, and DB2.
• Facilitated 20k concurrent sessions on MYSQL by mirroring tables for quicker access time and rewrote algorithms.

Confidential, Aliso Viejo, California

Technical Software Support Engineer

Responsibilities:

• Served as Technical Software Support Engineer for Monitor Foglight application suite delivering expert support for FMS and associated Cartridges including AD, Exchange, and Databases.
• Focused on database monitoring for Oracle RAC, SQL Server, Sybase, DB2 and MySQL.
• Trained on FMS administrator and FxM and FxV End User appliance monitoring.
• Created technical solutions in Knowledge Database, as well as logging and updating ongoing calls supported and resolved.
• Designed and implemented work around solutions and verified bug fixes for various revisions.
• Successfully created performance monitoring nodes for Windows server and Oracle database within 2 hours utilizing online manuals and company laptop for installation and configuration of servers to monitor launching background process on each server.

Confidential, Temecula, California

President / Owner

• Designed Oracle 11.2g and Apex 4.1 application, while serving as Project Manager / Program Manager utilizing project manager software for tracking.
• Developed interface with Apex 4.1 on Linux platform, setup and managed VMware on Windows Server 2008/R2, and constructed and supported Web-Connect 5.8.2 on Windows Server.
• Authored all requirements for design of Patent application, developed Admin and User guides, and served as Administrator for ML370 Pro-Liant Linux/Windows Servers supporting Windows 7 64 bit, Windows XP, and NAS Drive for VMware Server.
• Filed one patent and one logo trademark with the USPTO through design and development of Oracle 11.2 database employing APEX 4.01 application and Interface delivering to AWS cloud.

Senior Enterprise Field Support Engineer

• Executed 4-hour response time support for hardware, software, and network upgrades for all Confidential Mission Critical accounts such as Confidential, Confidential, Confidential, Confidential Labs, and Confidential .
• Implemented and maintained system security and configurations for all Confidential customer servers while providing IT support including planning, software, and hardware configuration for end-users on new installations of HP/UX 5000,
• Garnered skills in support of Digital and Confidential Servers and disk drives, serving as sole employee to support both areas.

Oracle Database Designer / Program Manager / Data Center Operations Manager

Responsibilities:

• Spearheaded team of 20 personnel in development and production support for virtual training with 5k+ Field Support Engineers as end users.
• Maintained accurate property management and setup of 6k+ pieces of systems and equipment valued at $34M+ while maintaining data warehouse integrity.
• Enhanced delivery of training via comprehensive communication with senior management providing work reports of all daily activity and new design changes.
• Successfully moved half of data center systems to Massachusetts with no impact on training schedules.
• Maintained budget and implemented process improvements reducing cost of producing and delivering courses 10% as Data Center Manager of Operations and internal R&D projects.

Confidential

Technical Consultant / Support Training

Responsibilities:

• Eliminated poor performance by untrained union IT team for telecom client through design and implementation of customized training program for purchased software and hardware, as well as backup support from HP's field office.