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Project Manager Resume

Jacksonville, FL

PASUPATHY THYAGARAJAN

Summary:

  • With over 8 years of experience in IT sector focusing mostly on Insurance sector.
  • A certified Project Manager (PMP) with 4 years of experience in managing 3 Million $ portfolio.
  • Demonstrated skills in Project Planning, Estimation, Scheduling, Resource Planning, Cost & Contract Management, Risk Management and Customer relationship management.
  • A FLMI (Fellowship Life Management Institute) certified business analyst with 3 years of experience in requirement elicitation, solution design, user acceptance testing covering various aspect of insurance life cycle.
  • Experience in applying IT Service Management (ITSM) based on ITIL best practices for Legacy
  • Mainframe Insurance Products, developed and delivered management value in terms of Incident Reduction, Batch Stability, and Performance Improvements for Mainframe Applications.
  • Executed several Application Maintenance and Development projects with consistency and high degree of client satisfaction and appreciation.
  • Extensive technical experience in developing applications in COBOL, CICS, JCL, DB2, C++ & Java.
  • Excellent architectural and reverse engineering experience in Enterprise Content Management (ECM) application.

Skills:

Operating SystemMainframe, Windows, Unix
LanguageCOBOL, C, C++, JAVA, CICS, JCL
DatabaseDB2, MS-ACCESS
Software ToolsClarify, MS Office, MS Project, MS Visio, Lotus Notes, Oracle’s Documaker, Internet Document Server, REXX, VSAM, FILE -AID, XPEDITOR, ABENDAID, SPUFI, QMF
Testing ToolsMercury Quality Center, Remedy User, HP Quality Center, WinRunner
Management ExperienceEstimation, Project scheduling, Resource planning, Creating Project plan, Risk assessment and Management, Status Reporting, Budget and contract Mgmt, Customer relationship Mgmt, Change Mgmt, Quality Mgmt
Quality ProcessSix Sigma, Fishbone Analysis, Pareto Analysis, CMM, TQM
Software EngineeringSDLC, OO Analysis, Design, Implementation, Configuration Mgmt and QA. Testing - Functional, Regression, E2E, QA UA, SME, Model Office testing

Certification:

  • Project Management Professional (PMP) from PMI since Apr’07.
  • Fellow, Life Management Institute (FLMI) from LOMA since Dec’08.
  • IT Infrastructure Library (ITIL) Foundation from EXIN – Mar’10.

Education:
Master of Science, Industrial Management

Experience Details:

Project: ePreview of Policy Package
Confidential, Jacksonville, FL
Project Manager

Project Description:
ePreview functionality is the initial phase of the project to allow for electronic delivery of policy packages in Producer Life Underwriting Services (PLUS). This functionality will allow Policy Assembly to review and make any necessary adjustments to the issued policy package in an electronic environment, without having to make manual updates to hard copies, or re-issue the hard copy of the package several times prior to mailing. It is 1 Million USD project executed with a team size of 20 associates.

Responsibilities:

  • Planning– Involved in project initiation meeting, creation of initial project scope statement, development of project plan, deciding on metrics to be collected to monitor the progress of the project.
  • Scope Management– Involved in baseline of initial business requirement, creating work breakdown structure, WBS dictionary, Impact analysis (Scope, Cost, Schedule) for change controls.
  • Resource Management– Setting up execution team, forecasting future resource ramp-up or rampdown needs, monitoring associates’ performance, giving regular performance related feedback, evaluating associates for their performance related pay.
  • Monitoring & Control– Monitoring the project with baseline schedule, project deliverables, cost estimate and quality needs. Weekly status call with analyst, developer and tester to follow-up on the progress. Close monitoring on critical path items.
  • Risk Management– Reviewing project status for identifying risk, analyzing the impact and probability of the risk and planning to mitigate the risk. Giving timely updates to clients on risks and the alternate options.
  • Client Management– Involved in providing weekly project status to clients against the baseline execution plans. Weekly touch point meeting with higher management to understand their concerns to take immediate corrective actions.
  • Quality Management– Metrics data collection, performing root cause analysis, suggesting options to improve the performance and reduce the gap between actual execution and baseline plan.
  • Contract Management– Creating engagement contracts, monitoring the funding available in contracts, writing amendments, and supporting legal department in contracts review and approvals.
  • Cost Management– Involved in cost estimate, budgeting, cost forecasting, service request database updates and approvals.
  • SME– As a subject matter expert involved in high level design, deciding testing scope and strategy, infrastructure changes.

Project: New Application Redesign Role – Project Manager
Confidential, Jacksonville, FL

Project Description:
The Objective of this project was to streamline the Life Insurance application, last modified more than a
decade ago. To create an insurance application form with concise, clear language that enabled us to acquire better information from applicants. How the application looks isn\'t the only redesign consideration. This is not simply changing text on a piece of paper; rather the application must be supported by at least 10 different systems. It is 1.2 Million USD project executed with a team size of 22 associates.
Responsibilities:

  • Planning– Involved in project initiation meeting, creation of initial project scope statement, development of project plan, deciding on metrics to be collected to monitor the progress of the project.
  • Scope Management– Involved in baseline of initial business requirement, creating work breakdown structure, WBS dictionary, Impact analysis (Scope, Cost, Schedule) for change controls.
  • Resource Management– Setting up execution team, forecasting future resource ramp-up or rampdown needs, monitoring associates performance, giving regular performance related feedback, evaluating associates for their performance related pay.
  • Monitoring & Control– Monitoring the project with baseline schedule, project deliverables, cost estimate and quality needs. Weekly status call with analyst, developer and tester to follow-up on the progress. Close monitoring on critical path items.
  • Risk Management– Reviewing project status for identifying risk, analyzing the impact and probability of the risk and planning to mitigate the risk. Giving timely updates to clients on risk and the alternate options.
  • Client Management– Involved in providing weekly project status to clients against the baseline execution plans. Weekly touch point meeting with higher management to understand their concerns to take immediate corrective actions.
  • Quality Management– Metrics data collection, performing root cause analysis, suggesting options to improve the performance and reduce the gap between actual execution and baseline plan.
  • Contract Management– Creating engagement contracts, monitoring the funding available in contracts, writing amendments, and supporting legal department in contracts review and approvals.
  • Cost Management– Involved in cost estimate, budgeting, cost forecasting, service request database updates and approvals.
  • SME– As a subject matter expert involved in high level design, deciding testing scope and infrastructure changes.

Project: MyTerm – Real time Insurance Product Role – Project Manager
Confidential, Jacksonville, FL

Project Description:
This project is to introduce MyTermSM, a simplified issue term life insurance policy available through the Internet to customers of select banks and other financial institutions. Through a completely online and automated process that can be accessed from virtually anywhere, MyTermSM can deliver a policy in about 10 minutes to qualified customers that may then be saved electronically or printed locally. It is 0.7
Million USD project executed with a team size of 13 associates.
Responsibilities:

  • Planning– Involved in project initiation meeting, creation of initial project scope statement, development of project plan, deciding on metrics to be collected to monitor the progress of the project.
  • Scope Management– Involved in baseline of initial business requirement, creating work breakdown structure, WBS dictionary, Impact analysis (Scope, Cost, Schedule) for change controls.
  • Resource Management– Setting up execution team, forecasting future resource ramp-up or rampdown needs, monitoring associates performance, giving regular performance related feedback, evaluating associates for their performance related pay.
  • Monitoring & Control– Monitoring the project with baseline schedule, project deliverables, cost estimate and quality needs. Weekly status call with analyst, developer and tester to follow-up on the progress. Close monitoring on critical path items.
  • Risk Management– Reviewing project status for identifying risk, analyzing the impact and probability of the risk and planning to mitigate the risk. Giving timely updates to clients on risks and the alternate options.
  • Client Management– Involved in providing weekly project status to clients against the baseline execution plans. Weekly touch point meeting with higher management to understand their concerns to take immediate corrective actions.
  • Quality Management– Metrics data collection, performing root cause analysis, suggesting options to improve the performance and reduce the gap between actual execution and baseline plan.
  • Contract Management– Creating engagement contracts, monitoring the funding available in contracts, writing amendments, and supporting legal department in contracts review and approvals.
  • Cost Management– Involved in cost estimate, budgeting, cost forecasting, service request database updates and approvals.
  • SME– As a subject matter expert involved in high level design, deciding testing scope and strategy, infrastructure changes.

Project: American Skandia – Agency Integration Role – Business Analyst
Confidential, Jacksonville, FL

Project Description:
This project is a result of Prudential’s acquisition of American Skandia, the largest distributor of variable annuities through independent financial planners in the United States and it operates a mutual fund business. Prudential Financial Inc. has positioned itself to quickly become a major player in the variable annuity business. The aim of this project is to seamlessly integrate American Skandia Agents into Prudential’s Agency Database system.

Responsibilities:

  • Interface – acted as the interface between business and system team in implementing the changes.
  • Elicit Requirement – Conducted JAD sessions, created use case scenarios, translated the business requirement into functional requirement.
  • Creating functional design – Involved in suggesting the use of NAIC data capture model to bring in American Skandia data into Prudential’s Agency database system. Helped IT system associates to understand the system side changes required.
  • User acceptance testing – Created user acceptance test plan, test scripts.
  • Involved in resolving business queries, requirement disagreements, and identifying and resolving risk scenarios.

Project: Re-engineering Policy Package Generation Role – System Architect/Analyst
Confidential, Jacksonville, FL

Project Description:
Prudential Financials’ Output Systems was generating Policy Package and Policy Administration
(Customer communication) documents using Legacy system. The aim of this project is re-engineer Output system to meet the future document generation need. Detailed study was done on the existing system, various products available on the market for document automation was reviewed. The existing system was completely redesigned using Oracle’s Documaker a top in class insurance document generation platform.

Responsibilities:

  • Reverse Engineering– Detailed study of the existing system to capture the business and system functionalities.
  • Product Evaluation– Supported clients to evaluate readymade content management software available in market against system needs.
  • System Migration– Got the training from the new product, designed & developed component migration methodologies, procedures, utilities. Studied the impact on other systems because of the migration.
  • Coding– Involved in customizing the product to suit specific needs of the existing application.
  • System Testing– Testing to make sure all the functionalities in the existing system are intact after the migration.
  • E2E Testing– Testing to make sure other external systems can continue to interface with output system without any issue.
  • Performance Testing– Performed load testing, volume testing to avoid any performance related issues. Based on the outcome customized hardware environments to close the gap.
  • Product Roll-out- Analyzed and Designed the deployment strategies, decided to go for phase wise product roll-out

Project: Agency Database Enhancement Role – Analyst/Developer
Confidential, Jacksonville, FL

Project Description:
Confidential’s Agency Database is single central repository of agent and agency information. Agents includes captive agent, Brokers, General Agents, Brokerage house etc. This database containspersonal, licensing and appointment information. Most of the IT systems in Prudential access this database for their day to day work. For eg. Compensation system before paying commission, access the Agency database to authenticate the working status of the agent with the company. The aim of this project is to enhance the Agency Database application for home office user to do transfer, promotion, demotion, license check, appointment check.

Responsibilities:

  • Analysis– Involved in detailed review of business requirement document to understand the business need. Analyzed the system components to document the changes required and prepared High level design, low level design documents.
  • Coding– Involved in making code changes in 100s of COBOL modules, design change on CICS transactions and DB2 tables, coding SQL statements in fetch necessary data for a give transaction, created JCLs, PROCs, REXX routines to execute these transactions.
  • Unit Testing– Involved in creation of Unit test condition document, preparation of Unit Test cases, executing online and batch transactions to validate the correctness of the new functionalities against the requirement.
  • Deployment– Used configuration applications like ChangeMan, Endeavour for creation, stage, audit, freeze, approval and baseline component packages.
  • Other Tools– Used Abend-aid and Expeditor tools for debugging programs. Used Hyperstation to capture online transactions. Used VSAM, SPUFI & QMF to fetch details from database.

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