Project Manager Resume

AREAS OF EXPERTISE&NBSP;

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Primary business contact during the on - boarding process with responsibility for client satisfaction during implementation.
Ensure that all projects ( Website, CMS) are delivered on-time and on budget, and that all services, processes and deliverables meet or exceed quality standards.
Manage deadlines, role responsibilities, and monitors and summarizes progress of projects for on time delivery
Ensures that client issues are dealt with in an efficient manner, informing senior manage ment of any problems that may arise.
Improved on-boarding process resulting in increased project revenue generated per quarter
Successfully managed 15-20 projects on a monthly basis

Confidential

Account Manager

Responsibilities:

Manage the daily eCommerce business of a portfolio of retail clients as they utilize the Confidential platform
Work with clients and internally to resolve any web site issues including code, performance, or with data integrity
Inside sales: work with client and third party vendors to customize each client's web site based on KPIs.
This includes social media, marketing and fulfillment vendors.
Assist clients on resolving any billing or contractual issues
Generated $225k in recurring, Value Added Product (VAP) revenue in 6 months.
Partnered with Development team to clear client ticket backlog in 60 days.

Confidential

Account Representative

Responsibilities:

Manage the daily fulfillment needs of a portfolio of wine businesses
Utilize ShipCompliant and Microsoft Nav to manage customer orders
Issue resolution - ensure timely resolution of all issues including delivery concerns, product inventory, product set-up, compliance and billing
Work with external vendors as needed, including Cultivate, eWinery, Vin65, FedEx, UPS and GSO • Oversee and process international shipments
Worked with IT team to test and validate the integration with Ship Compliant • Point of contact for enterprise clients such as Diageo and Treasury Wine Estates.

Confidential

Account/Project Manager

Responsibilities:

Managed a portfolio of Winery, Importer and Third Party clients including Crushpad, The Vines of Argentina and Mayo Family Winery
Inside Sales - sell customers on our product lines, including compliance, fulfillment, e-commerce, telesales and longterm storage
Work with Third Party e-commerce, wholesaler, retailer and shipping vendors on client related projects and issues
Trained and educated customers on internal systems, including how to legally ship their wine based on customer profile
Executor of launch and compliance (including state) documents, ensuring information is accurate and current
Lead PM on unique Third Party and Importer clients.
Improved client onboarding process reducing the amount of work required by a customer.

Confidential

Implementation Manager

Responsibilities:

Work with new clients to launch their wine programs through the New Vine system
Provide clients with appropriate compliance, extranet, inventory and fulfillment parameters in order to ship wine and collateral to their customer base
Trained clients on NV systems, as well as current wine compliance regulations
Partner with Account Managers on customer concerns and issue resolution
Led cross training program with PM, Management and Logistics departments.
Created documentation on several key processes in order to improve workflows between client and company.