Technical Consultant - Project Manager Resume
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SUMMARY
- 17+ years of experience in Information Technology field with successful track in managing and implementing IT systems in various business domains
- Seasoned IT professional, with extensive experience and in technical systems integration (A2A & B2B) including analysis, design, development, and operation.
- Excel in managing all aspects of IT design, deployment, testing, and support processes to ensure the availability, operability, and stability of applications .
- Experienced in the implementation and configuring of COTS (Commercial Off - the-Shelf) applications as well as custom built systems.
- Excel in providing tier 1 operational support, resolving technical issues, and supporting end users.
- Provision of IT infrastructure services including desktop & Server applications, LAN/WAN, IT security
- Strong analytical and troubleshooting skills, quickly assessing situations and providing solutions.
AREAS OF EXPERTISE
- System Implementation
- Tier 1 Support
- IT Support /Maintenance
- Team Leadership
- Change Management
- Service Management
- Customer Expectation
- System Integration
PROFESSIONAL EXPERIENCE
Technical Consultant - Project Manager
Confidential
Responsibilities:
- Generate system design document and technical specification documents
- Plan system integration requirements and design interfaces specifications
- Install, configure, test applications, and implement technical interfaces.
- Conduct integration testing, UAT, and sign off.
- Manage change requests, technical issues, defects, and implement fixes and enhancements, and manage technical upgrades (hardware/software)
- Create and maintain system support manuals as well as end user training manuals
- Provide tier 1 support to end users on all levels
- Manage post go-live support as well as operation and service management.
SAP Integration - System Analyst
Confidential
Responsibilities:
- Architect, Design, and implement technical interfaces utilizing SAP exchange infrastructure
- Develop interfaces object such as WSDL, XSD, DTD
- Configure interface mapping using XML, XSLT, JAVA, implement interface adapters such as SOAP, File Adapter, DB Adapter.
- Monitor and troubleshoot interface scenario, and provide post go-live support
Confidential
webMethods
Responsibilities:
- Installed and configured webMethods Manager application
- Provided proactive monitoring to all integrations and resolve alert when systems tend to fail.
- Created and maintained technical specification document that describes program code, logic, changes and corrections
LoadRunner - System Administrator
Responsibilities:
- Implemented, configured LoadRunner system, and created test scenarios and procedures.
- Conducted various functional and technical performance testing on both SAP/R3 different Modules and Non SAP application as well as web applications
SWIFTNet Integration Administrator
Confidential
Responsibilities:
- Implemented and configured SWIFT financial components such as CASmf, Remote Adapter (RA), Swift Alliance Access Workstation and Webstation.
- Designed and implemented eBanking interface through SWIFTNet module.
webMethods Administrator - Network Administrator
Confidential
Responsibilities:
- Install and configure system integration components such as Integration Server, Developer, Wm Monitor. Trading Networks, Broker, Modeler, and adapters.
- Perform system administration activities, installation, implementing enhancement and fixes
- Provide continuous system integrations and interfaces support.
- The first year of employment I was working as part of the IT department in the head office as a System Administrator, my duties included:
- WAN/ LAN Administration
- Installations & Configs
- DHCP /WINS/DNS
- MS Exchange /Outlook
- Domain Policy
- Virus protection
Network Administrator
Confidential
Responsibilities:
- Assigned as network administrator, responsible for Installing and configuring new server hardware and applications, maintaining AD and domain server, troubleshooting all problems, including those of end-user, applications, operating systems, hardware, network cards, cables, network printers, switches, and laptop computers, verifying backups, relocating PC’s, running cable, keeping an eye out for needed updates