SUMMARY

• A highly experienced Information Systems Professional who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting - edge markets, and fast-paced environments.
• Strong technical and business qualifications with hands-on experience in strategic planning, process improvement, project management, system and application support, system engineering, security and compliance organizations.
• Built productive relationships with client executives and management focused on ensuring satisfaction levels are defined and met through quality reviews and service agreements
• Developed and implemented performance management solutions using scorecard metrics and dashboard reporting to drive higher productivity, efficiency and quantifiable improvements at the project and program level
• Facilitated business transformational activities including strategic planning, business process reengineering, process mapping and organizational design efforts
• Managed System and Application Engineering Teams which have provided service and support across all production and testing areas for $100+ million business unit in a Fortune 500 company.
• Successful in creating and implementing strategic plans, setting and administrating budgets, and developing improved processes to meet short and long term objectives
• Directed 3-year technology roadmap for $50 million business unit covering 10 applications across 3 lines of business.
• Implemented operational process standards to ensure adherence to architecture standards, code consistency and maintainability as the applications transitioned to production.
• Managed all aspects of running hosting services for $50 million business unit as a subset of enterprise data center.
• Managed business unit through annual SAS 70/SSAE 16 and SOX audits.
• Managed all compliance and IT security needs for $200 million Confidential business unit.
• Managed rollout of Business Unit Governance to facilitate enterprise project management discipline for $100 million business unit, eventual rollout to all technology divisions company wide.
• Experience with building and managing offshore integration and support teams.

AREAS OF EXPERTISE

• Customer and Vendor Relationships
• Systems Design and Implementation
• Process Improvement
• Program & Change Management
• Portfolio Management
• Leadership / Training / Mentoring
• Business Data Analysis
• Strategic Planning / P & L
• Compliance (PCI, PABP, SOX, HIPPA)
• Risk Management and Security Operations
• Product Management and Delivery
• Development Management
• Customer Account Management
• Operational Performance (metric and analytics based)

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta Georgia

Manager

Responsibilities:

• Product Management
• Define and bring new products to market
• COTS
• Infrastructure Engineering and Operations
• Leader in Datacenter consolidation
• Linux / AIX / Oracle / SUN / Platform and Operations
• Drive the Engineering platforms and Operational best practices
• Change Agent
• Led large scale change initiatives and facilitated operational efficiencies and operational readiness activities
• Facilitated roadmap for Service Management strategy
• Program / Project Governance
• Managed BU portfolio of 135,000 project hours
• Collaborate with business units to bring new products to market

Confidential

CEO / Founder

Responsibilities:

• Business Idea Generation
• Work with startups to analyze new products and business models Security / Payments / Confidential / Credit
• Business Optimization
• Work with mid to large size organizations to transform their business model and product roadmap for rapid revenue and profit growth
• Establish an independent assessment of existing technology footprint and current tactical plans with the expectation of transformation and modernization.
• Security Architecture Assessments
• Review an assess current Security Infrastructure and Organizational go forward strategies
• Identify gaps in security frameworks and structure

Confidential, Atlanta Georgia

Engineering Consultant / Infrastructure Architect

Responsibilities:

• Organizational Business transformation
• Leader in moving business from shared services mindset to strategic segment alignment
• Led large scale change initiatives and facilitated business transformational activities to align business and IT and to improve speed, cost, effectiveness and delivery of strategic projects that drive revenue
• Developed roadmap for Service Management strategy
• Facilitated business analysis of organization leading to rollout of operating model
• Oversee all aspects of Infrastructure Design and Implementation
• Responsible for designing and implementing information systems which will adequately support the enterprise infrastructure of the organization
• Analyze system requirements and ensure that systems will be effectively integrated with current applications
• Ensure all systems are working at optimal levels and offer support to application development department regarding new technologies and system requirements

Confidential, Atlanta Georgia

Program Manager

Responsibilities:

• Redefined Enterprise Property Management System Program
• Developed and implemented best-practices to formalize project management processes, software development lifecycle methodologies and businesses processes that are practical, efficient and focused on results leading to improved customer satisfaction and improved quality of product releases.
• Conducted post implementation reviews to evaluate the effectiveness of the process and determine lessons learned to integrate into the future process and training programs
• Defined through Business Analysis proper program controls to facilitate SOX audits of projects and traceability to financial systems.
• Manage Quality Assurance team
• Created program processes
• Incremental rollout of Quality Center for application quality tracking and better BI for program roadmap
• Instituted change management and toll gates at the QA level
• Built core application knowledge and expertise on QA team
• Manage all vendor management activities

Program/Product Manager Security and Compliance

Responsibilities:

• Define product strategy for Mobile
• Built Roadmap for Confidential suite of products
• Define Product Security and Compliance strategy
• Built business plan for SAS 70 audits of 3 Confidential datacenters.
• Facilitate SOX audits across business units (7 lines of businesses)
• Work with clients, client auditors, client CFOs requesting SOX, SAS 70, PCI, and HIPPA compliance status.
• Managed all PA-DSS (PABP) and PCI initiatives for multiple data centers and applications
• Completed 5 PA-DSS assessment
• Completed PCI validation of Data Center
• Managed all QSA activity, contacts, scheduling of services and support.
• Facilitated customer PCI and PA-DSS (PABP) compliance questions and setup.
• Participated in the design of Credit Card architecture for new generation product
• Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary
• Identified protection goals, objectives and metrics consistent with corporate strategic plan
• Responsible for the creation, management, and oversight of Information Security Programs
• Business Continuity Planning and Change Control functions.
• Maintained relationships with local, state and federal law enforcement and other related government agencies.
• IT Security Champion for Confidential Business unit, Identified protection goals, objectives and metrics consistent with corporate strategic plans.

Account Executive/Solution Architect/Consultant

Confidential

Responsibilities:

• Consulted with C-level executives, management and project team members to identify challenges, gaps and improvements needed and recommended solutions appropriate to the culture and process maturity level of the organization.
• Facilitate JAD sessions with clients for development and product enhancement to meet customer business needs
• Design enterprise SOA solution using ESB layers and web services bringing together data in multiple legacy systems.
• Build Statements of Work and pricing for new products and legacy product enhancements
• Design system and software architecture to facilitate customer information data exchange from disparage systems utilizing Enterprise Service Bus architecture.
• Design central reservation and availability system with systems spread throughout several geographic locations
• Manage projects ensuring proper resources allocation from multiple development teams with a keen focus for on time delivery and costs.

Confidential, Atlanta, Georgia

Technical Services Manager/Architect

Responsibilities:

• Lead on SAS 70 and SOX audits with external auditors for business unit.
• Refined RUP process and shortened the SDLC for sustaining engineering discipline within the support services to allow faster time to market for short run enhancements, defect fixes, and regulatory implementations.
• Built Quality Assurance function in the sustaining engineering team to give the ability for the sustaining engineering and support team to be autonomous and agile compared to the development organization.
• Designed and implemented a shared systems infrastructure in the production domain creating additional stability and increasing the ROI by a factor of 10, while reducing downtime and creating stability.

Program Management / Infrastructure Director

Responsibilities:

• Defined the overall systems strategy for the program, moved the strategy from project specific to an encompassing enterprise strategy, and provide the client with a 3 year technical roadmap.
• Restructured systems installation and integration team, allowing the team to be more nimble and responsive to the client increasing system and application uptime for test systems by 100%
• Managed budget and resources for System Engineering team, responsible for daily team management, career growth and training.
• Responsible for the deployment, triage/support and maintenance for all products across multiple lines of business for a $50 million client. Products included Retail Banking, Insurance, Mutual Funds, Credit Cards and Consumer Loans
• Developed and offshore systems integration and installation team to support 24x7 testing activities and backfill production support activities.

Confidential, Atlanta, Georgia

Senior Project Manager

Responsibilities:

• Program Manager for various application development projects for our largest customer. Establish the Project Management Office building the project management discipline allowing us to make accurate business decisions and judgments on the usual 100+ in-flight projects.
• Managed a team of Process Analysts in a re-engineering effort for all transaction processing applications, business process, and technical processes and procedures with an end goal to drive automation into the application processing. Utilized the DMAIC and other Six Sigma processes to facilitate the management of the project and efficient re-engineering of business processes.
• Lead Project Manager for all projects under largest client’s program. Managed a cross-functional geo-located development team for multiple concurrent projects, largest with a scope of work in excess of 35,000 man hours.
• Managed technology upgrade on Confidential ’s backend reporting engine. Migrating from JSP to .NET as a planned part of upgrading the Actuate engine to a supported version, as the current version being utilized had reached end of life.

Confidential, Atlanta, Georgia

Configuration Management Manager/Senior Project Manager

Responsibilities:

• Responsible for Systems Integration, Quality Assurance, Configuration Management, Change Management, Service Availability, and Process Improvement for $100 million business unit. Designed, deployed, and moved the Business and Consumer Credit Decisioning Application from legacy systems to current technologies allowing the application to interface with clients easier and more efficiently.

Systems Architect

Responsibilities:

• Designed disaster recovery architecture. Created geo-located hot sites for disaster recovery and additional bandwidth for transaction processing overflow
• Developed a team of highly skilled technologists consisting of DBA, System Administrators, Websphere Administrators, Integrators, Performance Testing/QA tools set administrator, Performance Architect, and Configuration Management Leads into a cohesive Technical Architecture Operations and Configuration Management team.
• Responsible for the successful delivery and rollout of the largest technology shift and application rebuild/deployment in recent years.

Process Change Leader

Responsibilities:

• Managed deployment of RUP, Quick Test Pro, Quality Center, and Mercury IT Governance with a driving force to become CMMi level 5 compliant.
• Lead Member of Software Engineering Process Group (SEPG). Leveraged Enabling Technologies business processes to measure and continuously improve and streamline the best practices and ensure compliance in the operations and configuration management areas.
• Champion and technical leader for Investment Navigator (Mercury IT Governance Center) rollout to global Confidential with leadership role for the Enabling Technologies Business unit.

Confidential, Atlanta, Georgia

Senior Technical Architect/Senior Project Manager

Responsibilities:

• Over a 7 year period held various roles: Lead Technical Architect, Production Development Operations Architect, Operational Readiness Lead, Integration Lead, Customer Service and Technical Support (SFNB).
• Led effort to migrate Product Development deployment of RUP to a version that was consumable by the Professional Services Organization (PSO).
• Managed the software implementation process for assigned projects, through phases of requirements gathering, design, build/customization system integration and acceptance testing.
• Responsible for creating, building, and organizing the Technical Architecture Operations team. The team is responsible for defining system installation standards, operations testing approach, platform architecture and standard components.
• Worked with product development to establish technology strategies, best practices and standards based solutions that can be leveraged across all S1 product delivery engagements, focusing on an enhanced customer experience along with improving S1 engagement quality and overall profitability.
• Worked with delivery engagement and project managers to define the project scope, requirements, technical designs, resource needs and delivery time frames.
• For specific projects, led a team of system administrators/integrators and integration testers to create and deliver the secure, scalable, highly available, production ready technical infrastructure. The systems we built would be then “integration tested” and transition to the S1 or Customer data center